Business Analyst

ISA Consulting Group; Tampa, Northern (FL, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

ISA Consulting Group, a Tampa-based IT consulting firm, seeks a Business Analyst to drive data-driven product strategy. You’ll analyze how deals win or lose, identify at-risk accounts, and quantify costs to serve customers. You will own multiple Power BI dashboards and deliver monthly/quarterly reporting with clear narratives.

This outbound analytics role emphasizes building models, testing hypotheses, and providing executive-ready insights to shape pricing and product decisions.

Qualifications

• Bachelor's degree in a relevant field is required.
• Advanced Excel, Power BI and data modeling skills are essential.
• Experience with SQL, Python or R is a plus for data analysis.
• Familiarity with AI-assisted analysis tools (e.g., Claude) is advantageous.

Responsibilities

• Maintain core commercial metrics: win/loss, renewal, churn, and revenue retention.
• Own Power BI dashboards for senior product leaders and document metric definitions.
• Source and reconcile data across CRM, product analytics, billing, and cloud cost tooling.
• Develop cost sensitivity and scenario models; support pricing and packaging decisions.

Skills

Advanced Excel

Power BI

SQL

Python

R

Jira

Azure DevOps

ProductBoard

Tableau/Looker

Salesforce

Gong

HubSpot

Education

Bachelor's degree in Business, Economics, Finance, Mathematics, Statistics, CS/IT, or related field

Tools

CRM tools

Billing systems

Cloud cost tooling

Job description

ISA Consulting is an IT company offering end-to-end solutions in Digital Transformation, Digital Consulting and Business Process Services - supporting all Tech Stacks. Collectively we service a multitude of clients across industries and company verticals. We are a culmination of some of the brightest Full Stack Developers, Data Engineers, Architects, Project Managers, Quality Analysts, Strategists, spanning across multiple time zones.

Job Summary

The Business Analyst is a key quantitative contributor of the Product Strategy team, helping to answering the questions that matter most through data analysis: why we win some deals and lose others, which accounts are at risk and why, what it actually costs to serve a customer, and whether we're tracking to our OKRs. This is an outbound-facing analytical role. The analyst lives in data, models, and leader-ready narratives — not in backlog grooming, story writing, or sprint ceremonies. Candidates seeking a traditional product owner track will find this a poor fit;

those who want to own the numbers that shape what the product team builds and prices will find it an excellent one.

Key Responsibilities

Commercial & Competitive Analytics

• Maintain core commercial metrics: win/loss rates, renewal and churn, net and gross revenue retention, expansion and downgrade activity.
• Quantify competitive displacement — share of lost business attributable to specific named competitors, by segment, product, and deal size — and track how those patterns shift.
• Move beyond description into explanation: form hypotheses about why patterns exist, test them, and draft causal analyses that separate correlation from causation and state assumptions explicitly.
• Unit Economics & Cost Modeling
• Analyze cloud infrastructure spend by product and workload — storage, compute, search/indexing, data transfer —and translate it into cost-to-serve per customer, per matter, and per unit of data under management.
• Build and maintain gross margin models by product line, tier, and cohort; project margin forward under different growth, pricing, and utilization assumptions.
• Develop cost sensitivity and scenario models showing how margin responds to changes in usage, infrastructure pricing, storage tiering, discounting, and product mix.

KPI / OKR Reporting

• Own several Power BI dashboards used by senior product leaders.
• Maintain a documented metric dictionary so a number means the same thing in every meeting.
• Produce recurring monthly and quarterly reporting with commentary that explains movement.

• Supply the analytical foundation for market and segment sizing, competitive positioning, launch performance, and pricing and packaging decisions.
• Provide and validate the data behind battlecards, competitive claims, and ROI/TCO justifications.
• Source and reconcile data across CRM, product analytics, billing, and cloud cost tooling.

Preferred Experience

• 2–5 years at a Big Four or comparable advisory firm — at the Consultant, Senior Consultant, Associate, or SeniorAssociate level. A top-tier strategy firm is equally welcome.
• Practice background in Strategy & Transactions, Commercial Due Diligence, Valuation & Modeling, Business Transformation, Forensic & Integrity Services, or Data & Analytics.
• Demonstrated ability to build a model from a blank workbook — cohort, unit economics, or scenario/sensitivity — and defend the assumptions when an executive pushes back.
• Exposure to SaaS metrics (ARR, NRR/GRR, CAC payback, gross margin, Rule of 40) and to cloud cost management or FinOps concepts (cost allocation, storage tiering, tagging, showback/chargeback).
• Legal technology or eDiscovery experience is a meaningful plus.

Qualifications

• Bachelor's degree in a relevant field such as Business, Economics, Finance, Mathematics, Financial Markets, Statistics,
• Computer Science, Information Technology, Legal Studies, or a related discipline.
• Strong analytical and problem-solving skills, with the ability to structure and interpret data from multiple imperfect sources.
• Advanced Excel is required — complex modeling, Power Query, pivot architecture, etc.
• Working proficiency with Power BI (or Tableau/Looker), including data modeling.
• Not required but a plus--Familiarity with SQL, R, or Python sufficient to pull and manipulate data independently.
• Experience with AI-assisted analysis tools such as Claude for research synthesis, drafting, model prototyping.
• Basic understanding of the software development lifecycle and product development. Understanding of eDiscovery processes or legal technology is a plus.
• Familiarity with Salesforce, Gong, Pendo, or HubSpot is a plus. Deep experience with Jira, Azure DevOps, or ProductBoard is helpful but not required.
• Excellent written and verbal communication, with the ability to compress a complex analysis into a clear recommendation — and the attention to detail to ensure the numbers hold up.
• Ability to work with team across the isle from Product - Finance, Sales, Customer Success, and Engineering - while managing multiple concurrent workstreams.

Hiring Policy

This job description may evolve over time. ISA Consulting is dedicated to diversity and inclusion, ensuring a fair workplace for all, regardless of race, color, religion, gender, national origin, age, disability, or any other protected status. (RV)