Business Analyst

CSU; San Jose (CA); On-site; USD 87,000 - 127,000; Full time

Job summary

CSU is seeking a Business Systems Analyst in San Jose, CA to gather, analyze, and document requirements for technology solutions. The role involves working with departments, developers, and vendors to drive process improvements and successful project delivery.

The position includes planning, design, testing, and deployment of custom solutions, along with maintaining documentation and performance metrics. Strong knowledge of ITIL and agile/waterfall methods is preferred.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Four years of relevant experience.
• Experience on IT projects as business analyst and/or project manager preferred.
• Master’s degree in CS or related field preferred.
• Five years’ experience supporting information systems and technology.

Responsibilities

• Gather and document requirements with departments.
• Document current and future state business processes and workflows.
• Develop gap analyses and prioritized requirements.
• Develop test plans aligned with requirements and coordinate validation.
• Ensure quality solutions meet requirements and enhance capabilities.
• Lead cross-functional process re-engineering teams.
• Create project documentation and implementation plans.
• Manage execution of project plans with IT and business teams.
• Design, build and configure new custom solutions.
• Enhance existing solutions and deploy updated systems.
• Document operational and maintenance procedures.

Skills

Requirements gathering

Gap analysis

Process mapping

Project management

Waterfall & Agile

Communication

Vendor management

Security & ITIL

Documentation

Education

Bachelor's degree in related field

Tools

ITIL

Job description

Job Summary

The Business Analyst is responsible for the requirements gathering, evaluation, analysis, and recommendation for solutions to meet user and departmental technology needs. The core functions include conducting needs assessments, identifying requirements, conducting gap analyses, working with developers and vendors, and managing projects to implement technology solutions.

The Business Analyst will be proactive in their approach to document and recommend improvements in business processes to ensure users/departments have the most up-to-date technological solutions to perform their jobs and serve the university community effectively.

This position provides business analysis, project management, custom solution development, support, and overall Information Technology expertise.

Key Responsibilities

• Work with departments and assemble teams of experts to gather and document requirements.
• Document current and proposed future state business processes, workflows and use cases.
• Develop gap analysis and prioritized requirements
• Develop test plans aligned with requirements and future state; and coordinate teams to ensure that processes are tested and validated.
• Ensure quality solutions are delivered that meet requirements and enhance business capabilities.
• Develop relationships with businesses, collaborating to optimize and enhance their use of applications and solutions.
• Lead cross-functional business process re-engineering teams to best utilize applications capabilities.
• Develop project documentation as needed, including Project Scope, Requirements, Design, Test plans, and Support plans.
• Create detailed project and implementation plans in collaboration with departmental personnel.
• Working with other IT groups and business teams manage execution of project plans during all phases – analysis, design, development, and implementation.
• Design, build and configure new custom solutions that meet defined business requirements.
• Enhance existing solutions as needs are identified and prioritized.
• Test and deploy new and enhanced solutions.
• Define and document operational and maintenance procedures required for developed solutions.

Knowledge, Skills & Abilities

• Thorough and advanced knowledge of business systems analysis concepts, principles, practices, and methodologies.
• Ability to learn, analyze, define, enhance, document, and recommend improvements to business processes and workflows.
• Advanced business analysis skills, including requirements gathering, needs assessment, gap analysis, process mapping, and development of current- and future-state processes.
• Advanced analytical and research skills to evaluate systems, applications, emerging technologies, and alternative solutions to meet business and departmental needs.
• Excellent project management skills, including the ability to develop and manage project plans, establish priorities and deadlines, coordinate resources, monitor progress, and successfully deliver multiple complex projects within scope, budget, and timelines.
• Working knowledge of waterfall and agile project management methodologies and practices.
• Advanced communication, interpersonal, and customer service skills, with the ability to establish and maintain effective working relationships with users, technical staff, vendors, and stakeholders in a diverse and multicultural environment.
• Strong written and verbal communication skills, including the ability to document requirements, processes, recommendations, project status, and technical information clearly and effectively.
• Ability to coordinate, prioritize, and manage multiple projects, tasks, and competing priorities simultaneously.
• Ability to work effectively with vendors, participate in user groups, and support vendor evaluation and management activities.
• Ability to learn and effectively utilize new application software, systems, tools, and technologies.
• Strong logical and analytical reasoning skills to diagnose and resolve computer-related and systems issues.
• Ability to apply security policies, models, frameworks, and practices to ensure appropriate protection of systems and information.
• Strong knowledge of IT service management processes, including ITIL support operations and Incident, Change, Problem, and Release Management.

Required Qualifications

• Equivalent to a bachelor’s degree in a related field. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis. An advanced degree in a related field may be substituted for the required experience on a year‑for‑year basis.
• Four (4) years of relevant experience.

Preferred Qualifications

• Master’s degree in computer science or related field
• Ten years’ experience working on IT projects as business analyst and/or project manager
• Five years of experience supporting information systems and technology
• Five years’ experience developing new or enhancing applications Experience with workflow applications

Compensation

Classification: Business Systems Analyst III

CSU Salary Range: $7,284/month - $10,611/month (Step 1 – Step 20)
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

All applicants must apply within the specified application period: September 28, 2026 through October 11, 2026. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

People and Culture
[e-mail]

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/and questions may be sent to [e-mail].

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Officeor report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Education Code 89521 Requirements

Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at [e-mail].

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at [e-mail].

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.