Business Analyst

Horizontal Talent; San Francisco (CA); Remote; USD 150,000 - 200,000; Full time

Job summary

Horizontal Talent is seeking a proactive Business Analyst to enhance data quality and operational efficiency. This remote role requires detailed analysis of CI records and collaboration with stakeholders to ensure data integrity. Candidates should have experience with ServiceNow CMDB and a strong problem-solving skill set. Join a team committed to fostering a diverse and inclusive workplace.

Benefits

Competitive compensation

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Qualifications

• 2-4 years of hands-on experience with ServiceNow CMDB.
• Strong understanding of CMDB data models.
• Proficiency in ServiceNow for data quality initiatives.

Responsibilities

• Analyze CI records for duplicates and inconsistencies.
• Utilize IRE for CI records management.
• Monitor CMDB health and compliance.

Skills

Configuration Item (CI) data analysis

Problem-solving

Data quality improvement

ServiceNow tools proficiency

Analyzing large datasets

Job description

We are seeking a detail-oriented and proactive Business Analyst to join our dynamic team. This remote position offers the flexibility to work from any US time zone while contributing to projects that enhance data quality and operational efficiency.

Responsibilities

1. Analyze Configuration Item (CI) records to identify duplicates, stale records, and inconsistencies.
2. Utilize the Identification and Reconciliation Engine (IRE) for managing CI records merging and updates.
3. Execute bulk updates and CI cleanup tasks using Transform Maps and Data Sources.
4. Collaborate with stakeholders to resolve discrepancies in CI ownership and classification.
5. Identify data gaps and recommend corrections for CI relationships.
6. Monitor CMDB health and compliance through reports and dashboards.
7. Document workflows and data validation rules for traceability.

Skills

1. 2–4 years of hands-on experience with ServiceNow CMDB, focusing on CI data analysis and reconciliation.
2. Strong understanding of CMDB data models and class hierarchy.
3. Proficiency in using ServiceNow tools for data quality initiatives.
4. Ability to analyze large datasets and drive data quality improvements.
5. Strong problem-solving skills and the ability to work independently.

Preferred Skills

1. Familiarity with the Common Service Data Model (CSDM 4.0) for CI relationship mapping.
2. Experience with CMDB integrations from a data reconciliation perspective.
3. ServiceNow certifications, such as CMDB Micro-Certifications, are a plus.
4. Background in retail, logistics, or environments with complex CI landscapes.

We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued and empowered to contribute their perspectives.

Once you apply for this position, you may receive a phone call, SMS, or email from our Virtual AI Recruiter, Alex, for an initial interview.

Horizontal facilitates valuable conversations between you and potential employers. We assist in growing your career by partnering you with employers that offer challenging assignments. For those who join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. The pay range for this role is $17 - $41 per hour, subject to experience and geographic location.