Business Analyst

Tata Consultancy Services; San Antonio (TX); On-site; USD 110,000 - 125,000; Full time

Job summary

Tata Consultancy Services in the United States seeks a senior Business Analyst with 8+ years of BA experience, including 5+ years in P&C insurance claims and hands-on Guidewire ClaimCenter expertise, to lead requirements for insurance projects.

You will map FNOL, claims processes, BRDs, user stories, and acceptance criteria, collaborating with stakeholders, developers, QA, and vendors across the project lifecycle.

Qualifications

• 8+ years of Business Analysis experience in insurance domain.
• Minimum 5+ years in P&C Insurance Claims Operations and Systems.
• Hands-on Guidewire ClaimCenter experience mandatory.
• Experience creating BRDs, FRDs, user stories, and acceptance criteria.

Responsibilities

• Engage with business stakeholders to gather, document, and validate requirements.
• Analyze current-state and future-state claims processes.
• Translate requirements into functional specs, user stories, and use cases.
• Collaborate with users, SMEs, developers, QA, and vendors through the project lifecycle.
• Support Guidewire ClaimCenter implementation, enhancements, integration, and upgrades.
• Facilitate workshops and requirement gathering sessions.
• Work with testing teams for test scenarios, cases, and UAT.
• Assist in data mapping, data conversion, and integration needs for claims systems.
• Ensure alignment with business objectives, regulatory requirements, and best practices.
• Support production releases and post-implementation activities.

Skills

P&C Insurance Domain

Claims Management

Guidewire ClaimCenter

Requirement Gathering

Business Process Modeling

Agile/Scrum

User Story Creation

UAT Coordination

Stakeholder Management

Written and Verbal Communication

Education

Bachelor's degree

Job description

Job Description

Must Have Technical/Functional Skills

• Requirement 1 - Business Analyst experience with P&C Insurance Domain, Claims Functionality, Guidewire Experience is must for requirement 1
• Requirement 2 - Business Analyst experience with P&C Insurance Domain, Claims Functionality

Roles & Responsibilities

• Engage with business stakeholders to gather, document, and validate business requirements.
• Analyze and document current-state and future-state claims processes.
• Translate business requirements into functional specifications, user stories, process flows, and use cases.
• Collaborate with business users, SMEs, developers, QA teams, and vendors throughout the project lifecycle.
• Support Guidewire ClaimCenter implementation, enhancement, integration, and upgrade initiatives.
• Facilitate workshops, requirement gathering sessions, and solution reviews.
• Work closely with testing teams in preparation of test scenarios, test cases, and UAT execution.
• Assist in data mapping, data conversion, and integration requirements involving claims systems.
• Ensure solution alignment with business objectives, regulatory requirements, and industry best practices.
• Support production releases and post-implementation activities.

Required Experience

• 8+ years of Business Analysis experience.
• Minimum 5+ years of experience in P&C Insurance Claims Operations and Systems.
• Strong understanding of:
• First Notice of Loss (FNOL)
• Claims Intake & Assignment
• Coverage Verification
• Claims Investigation
• Reserves Management
• Payments & Recoveries
• Litigation Management
• Subrogation
• Salvage
• Claim Closure
• Hands-on experience with Guidewire ClaimCenter is mandatory.
• Experience working in Agile/Scrum delivery environments.
• Strong knowledge of claims business processes and insurance workflows.
• Experience creating BRDs, FRDs, user stories, process flows, and acceptance criteria.

Preferred Qualifications

• Guidewire ClaimCenter certification preferred.
• Experience with Guidewire integrations and ecosystem applications.
• Familiarity with PolicyCenter and BillingCenter.
• Exposure to cloud tr ansformation and digital claims modernization initiatives.
• Knowledge of insurance regulatory and compliance requirements.
• Experience with reporting and analytics tools.

Required Skills

• P&C Insurance Domain
• Claims Management
• Guidewire ClaimCenter (Mandatory)
• Requirement Gathering & Analysis
• Business Process Modeling
• Agile/Scrum Methodology
• User Story Creation
• UAT Coordination
• Stakeholder Management
• Excellent Written and Verbal Communication Skills

Education

• Bachelor's degree in Business, Insurance, Information Systems, Computer Science, or related field.

Nice to Have

• Experience with Guidewire Cloud Platform.
• Exposure to AI-driven claims automation and analytics.
• Experience working with major P&C carriers and insurance transformation programs.

Experience: 8-12 Years

Domain: Property & Casualty Insurance

Mandatory Skill: Guidewire ClaimCenter & Claims Functional Expertise

Salary Range: $110,000 to $125,000 per year

Qualifications:

BACHELOR OF COMPUTER SCIENCE