Business Analyst

Kyndryl; Phoenix (AZ); On-site; USD 70,000 - 98,000; Full time

Job summary

Kyndryl is seeking a Business Analyst to bridge business stakeholders with technical delivery teams in Phoenix, AZ. You will analyze processes, define requirements and user stories, and drive acceptance criteria through the full delivery lifecycle.

Ideal candidates have 1–3 years of experience, a relevant degree, and strong communication skills. The role emphasizes collaboration, documentation, and continuous improvement with AI-assisted tools to accelerate delivery.

Qualifications

• 1-3 years of professional experience in business analysis, technology delivery, project coordination, product support, or a related role.
• Bachelor’s degree in business, Information Systems, Computer Science, or a related field, or equivalent practical experience.
• Strong analytical and problem-solving skills with the ability to break down complex or ambiguous business needs into clear, manageable requirements.
• Ability to develop clear requirements, user stories, acceptance criteria, process flows, and supporting documentation.
• Strong written and verbal communication skills, with the ability to work effectively with both business and technical stakeholders.
• Highly organized, with the ability to track multiple requirements, decisions, dependencies, and action items simultaneously.
• Basic understanding of the software development lifecycle (SDLC) and Agile delivery practices.
• Comfortable working with technical teams and developing an understanding of applications, integrations, data, and system behavior without needing to be a software developer.
• Ability to learn new business domains and technologies quickly, ask effective questions, and work through requirements that may initially be incomplete or ambiguous.
• Comfortable using modern productivity and AI-assisted tools to support research, analysis, documentation, and requirements development.

Responsibilities

• Bridge between business stakeholders and technical delivery teams to translate needs into actionable requirements.
• Analyze business processes and define requirements, user stories, and acceptance criteria.
• Maintain alignment between business objectives and delivered functionality.
• Participate in full delivery lifecycle from discovery to validation.
• Identify gaps, dependencies, assumptions, and opportunities for process improvement.
• Use AI-assisted tools to improve speed, consistency, and quality of requirements and solution delivery.

Skills

Analytical thinking

Requirement gathering

Communication skills

SDLC & Agile literacy

Cross-functional collaboration

Ownership & self-motivation

Learning new domains

Education

Bachelor’s degree in Business/IS/CS

Tools

Azure DevOps

Jira

ServiceNow

APIs/Integrations

SQL

Cloud technologies

Enterprise applications

Job description

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

About the Role:

This role serves as a critical bridge between business stakeholders and technical delivery teams, ensuring business needs are clearly understood, translated into actionable requirements, and carried through successful implementation. The individual works closely with customers, subject matter experts, product teams, architects, and engineers to analyze business processes, define requirements, develop user stories and acceptance criteria, and maintain alignment between business objectives and delivered functionality.

The role participates throughout the full delivery lifecycle - from discovery and requirements definition through backlog refinement, development, testing, and validation. It is responsible for identifying gaps, dependencies, assumptions, and opportunities for process improvement while maintaining high-quality, traceable requirements and supporting documentation.

Success in this role requires strong analytical and communication skills, comfort working across business and technical teams, and the ability to turn complex or ambiguous needs into clear direction for delivery teams. The individual will also leverage approved AI-assisted tools and modern analysis practices to improve the speed, consistency, and quality of requirements and solution delivery.

Required Qualifications:

• 1-3 years of professional experience in business analysis, technology delivery, project coordination, product support, or a related role. Relevant internships or comparable experience may be considered.
• Bachelor’s degree in business, Information Systems, Computer Science, or a related field, or equivalent practical experience.
• Strong analytical and problem-solving skills with the ability to break down complex or ambiguous business needs into clear, manageable requirements.
• Ability to develop clear requirements, user stories, acceptance criteria, process flows, and supporting documentation.
• Strong written and verbal communication skills, with the ability to work effectively with both business and technical stakeholders.
• Highly organized, with the ability to track multiple requirements, decisions, dependencies, and action items simultaneously.
• Basic understanding of the software development lifecycle (SDLC) and Agile delivery practices.
• Comfortable working with technical teams and developing an understanding of applications, integrations, data, and system behavior without needing to be a software developer.
• Ability to learn new business domains and technologies quickly, ask effective questions, and work through requirements that may initially be incomplete or ambiguous.
• Comfortable using modern productivity and AI-assisted tools to support research, analysis, documentation, and requirements development.
• Self-motivated and collaborative, with a willingness to take ownership of assigned work while seeking guidance when appropriate.

Preferred, But Not Required

Exposure to Azure DevOps, Jira, ServiceNow, Agile/Scrum, process mapping, APIs/integrations, SQL, cloud technologies, or enterprise applications would be beneficial, but I would treat these as learnable skills rather than prerequisites.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

• 1-3 years of professional experience in business analysis, technology delivery, project coordination, product support, or a related role. Relevant internships or comparable experience may be considered.
• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field, or equivalent practical experience.
• Strong analytical and problem-solving skills with the ability to break down complex or ambiguous business needs into clear, manageable requirements.
• Ability to develop clear requirements, user stories, acceptance criteria, process flows, and supporting documentation.
• Strong written and verbal communication skills, with the ability to work effectively with both business and technical stakeholders.
• Highly organized, with the ability to track multiple requirements, decisions, dependencies, and action items simultaneously.
• Basic understanding of the software development lifecycle (SDLC) and Agile delivery practices.
• Comfortable working with technical teams and developing an understanding of applications, integrations, data, and system behavior without needing to be a software developer.
• Ability to learn new business domains and technologies quickly, ask effective questions, and work through requirements that may initially be incomplete or ambiguous.
• Comfortable using modern productivity and AI-assisted tools to support research, analysis, documentation, and requirements development.
• Self-motivated and collaborative, with a willingness to take ownership of assigned work while seeking guidance when appropriate.

Preferred, But Not Required

Exposure to Azure DevOps, Jira, ServiceNow, Agile/Scrum, process mapping, APIs/integrations, SQL, cloud technologies, or enterprise applications would be beneficial, but I would treat these as learnable skills rather than prerequisites.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.