Business Analyst

CTI Resource Management; Pensacola (FL); On-site; USD 55,000 - 90,000; Full time

Job summary

CTI Resource Management seeks a Business Analyst in Pensacola, FL to support Training and Education Management Systems for NETC, focusing on NETFOCUS. You will lead analysis across Programs of Record, gather requirements, and maintain documentation for government contracts.

The role requires collaboration across departments and Change Request management using Serena OpenText. Interim Secret/T3 clearance is required, with a path to higher clearance as needed.

Qualifications

• Bachelor's degree in IT/engineering/compsci or related field; ABET or similar recognized program.
• Two years of DoD/military certs experience (as listed) or equivalent.
• Must have Interim Secret/T3 clearance or current T3 clearance.

Responsibilities

• Lead analysis across Program of Record to support decisions on success, risk and viability.
• Gather requirements to document stakeholder needs for IT systems or projects.
• Maintain project docs and generate reports to track progress.
• Monitor program activities including implementation and forecasting to support Gov 2.0.
• Manage project status, budgets and schedules.
• Develop and format documents to support government contract deliverables.
• Collaborate with staff across disciplines to complete tasks.
• Handle Change Request Management in Serena (OpenText/Micro Focus).

Skills

IT program support

UAT experience

Troubleshooting

Complex problem solving

Active listening

Active learning

Critical thinking

Education

Bachelor's degree in Software Engineering, Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science

Tools

Serena OpenText

Job description

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Job Title

Business Analyst

Education

High School

Location

Category

Salary Grade

Date Needed By

9/21/2026

Job Type

Full-time

Travel

0 - 10%

Job Description

Position Summary:Business Analyst located in Pensacola, FL. This position will be supporting Training and Education Management Systems for Naval Education and Training Command (NETC). The primary focus is with Naval Education and Training Future Officer and Citizenship User System (NETFOCUS).

Job Description:

• Leading analysis efforts across the Program of Record(s) to support decisions for success, risk, and overall viability.
• Requirements gathering for identifying and documenting the specific needs and expectations of stakeholders for a new or existing IT system or project.
• Maintain comprehensive project documentation and generate regular reports to track progress and outcomes.
• Tracks and monitors new and ongoing program activities to include implementation and forecasting to support Gov 2.0 efforts.
• Manages, develops, and tracking of project status, budgets, and schedules.
• Develops, reviews, and/or format Microsoft Word documents, Excel spreadsheets, PowerPoint Presentations and other documents to support government contract deliverables.
• Works with staff from different disciplines, including management, engineering, procurement, logistics, and production to complete tasks.
• Change Request Management in the System of Record, currently Serena (OpenText/Micro Focus).

Education and Experience: Bachelor's Degree in Software Engineering, Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or NCAE-C designated institution - or – Two (2) years of experience with a A+, Network+, CND, GFACT, GSEC, Security+, CASP+, CCNP Security, CISA, FITSP-O, GICSP, or SSCP – or – previous DoD/Military course completion of C-150-2012, C-150-2011, 531-25B10 (CP), A-202-2100 now A-150-1251, A-150-1200, A-150-1201, A-102-5900, A-531-0767, M09DSJ1, A-531-0021, A-150-1980, A-150-1202, A-150-1203, A-150-1250, A-113-0205, A-113-0175, A-113-0018, A-113-0382, A-113-0027, A-113-0383, A-113-0175, A-113-0202, A-113-0233, A-531-0150, A-531-0100, A-150-2300, A-661-0500, A-531-0022, A-102-5888, A-102-5599 (SNOOP), A-531-0045, A-113-0381, A-113-0381, A-113-0342, A-104-0083(P/L), A-121-0594 (P/L), A-104-0084, A-150-4219 (P/L), or A-150-9020 (P/L).

Certifications:

• Any one of the criteria identified in the required Experience and Education Section will meet the certification requirement.

Security Clearance: Must have at a minimum of Interim Secret/T3 Clearance or current T3 Clearance.

# of Hires Needed

1

Exemption Type

Non-Exempt

Hiring Manager

Grayson, Avil (Client Site Project Manager - Operations Management (01.00.20))

Job Requirements

Skills: (**Desired Skills)

• **Experience supporting or working with technology programs (e.g. Software development, System Administration, or similar IT infrastructure projects).
• **Experience with User Acceptance Testing (UAT). Play a role in UAT to ensure that the product/software meets the needs of end-users.
• Troubleshooting - Determining causes of operating errors and deciding what to do about it.
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Attributes:

• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).