Business Analyst

Remote Jobs; Parsippany-Troy Hills (NJ); On-site; USD 95,000 - 105,000; Full time

Job summary

Securitas USA is seeking a skilled Business Systems Analyst to collaborate with department managers and end-users to analyze problems, define requirements, and identify process improvements. You will support PMO planning, budgets, and documentation, and develop charters, models, and user manuals.

The role emphasizes a service-first mindset, strong communication, and cross-functional collaboration across teams.

Qualifications

• Bachelor's degree and/or high school diploma/GED plus equivalent experience required.
• Project management certification (CAPM, PMP, or similar) is a plus.
• Proficiency with Microsoft Office Suite, MS Visio, collaboration platforms such as SharePoint and Teams, Copilot, generative AI, and project management tools such as Smartsheet, Asana, or MS Project.
• Strong organizational, planning, time management, problem-solving, critical-thinking, and conflict-resolution skills.

Responsibilities

• Work closely with department managers and end-users to define and analyze business and operational problems, process improvement opportunities, and requirements.
• Engage with the Project Management Office (PMO) on planning, project execution, timelines, budgets, and project documentation.
• Evaluate methods to improve the efficiency and cost-effectiveness of business and operational processes and develop project charters, requirements documents, process models, and user manuals.
• Coordinate project tasks, assign work, monitor progress, organize meetings, track issues, risks, action items, and variances through closure.
• Create reports, dashboards, and visualizations to communicate performance and insights; maintain the business process inventory, application features, PMO calendar, backlog, and comprehensive project documentation.
• Perform additional duties as assigned, including developing training materials and maintaining up-to-date knowledge of relevant products, technologies, and processes.

Skills

Communication skills

Attention to detail

Problem-solving

Leadership

Conflict resolution

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

HS diploma/GED + equivalent experience

Tools

Microsoft Office Suite

MS Visio

SharePoint

Teams

Copilot / Generative AI

Smartsheet

Asana

MS Project

Job description

Job Description

About Securitas USA

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. With a proud legacy of 90 years, built on trust, innovation, and international expertise, we take pride in offering security solutions that are tailored to each client's unique needs. By combining cutting-edge technology with exceptional service, we continue to redefine what safety and security mean in today's world.

What You'll Do

• Work closely with department managers and end-users to define and analyze business and operational problems, process improvement opportunities, and requirements.
• Engage with the Project Management Office (PMO) on planning, project execution, timelines, budgets, and project documentation.
• Evaluate methods to improve the efficiency and cost-effectiveness of business and operational processes and develop project charters, requirements documents, process models, and user manuals.
• Coordinate project tasks, assign work, monitor progress, organize meetings, track issues, risks, action items, and variances through closure.
• Create reports, dashboards, and visualizations to communicate performance and insights; maintain the business process inventory, application features, PMO calendar, backlog, and comprehensive project documentation.
• Perform additional duties as assigned, including developing training materials and maintaining up-to-date knowledge of relevant products, technologies, and processes.

Who you are

• A service-first mindset, clear communication skills, strong attention to detail, and sound judgment when approaching challenges. The ideal candidate is solutions-focused and thrives in both independent and team settings.
• Bachelor's degree and/or high school diploma/GED plus equivalent experience required.
• Project management certification (CAPM, PMP, or similar) is a plus.
• Proficiency with Microsoft Office Suite, MS Visio, collaboration platforms such as SharePoint and Teams, Copilot, generative AI, and project management tools such as Smartsheet, Asana, or MS Project.
• Demonstrates leadership by facilitating cross-functional collaboration, coordinating project activities, driving accountability for action items, and proactively escalating risks and issues to support successful outcomes.
• Strong organizational, planning, time management, problem-solving, critical-thinking, and conflict-resolution skills.
• Strong written and verbal communication skills, high attention to detail, adaptability to new technologies, and the ability to work effectively with peers, end users, vendors, and cross-functional teams.

Experience that sets you apart:

• 3-5 years of progressive experience in business systems analysis, applying structured methods to evaluate, document, and improve business and system workflows.
• 1-3 years of experience in a project coordinator, project support, or administrative role.
• 2-5 years of experience working in a fast-paced Agile environment.
• Experience developing training materials, handouts, desktop procedures, process models, reports, dashboards, and maintaining project documentation is preferred.

The salary range for this role is from $95,000 to $105,000 annually. Specific pricing for the role may vary within the above range based on factors such as geographic location, candidate experience, and skills.

'Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.'

About Us

Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.

Integrity

We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance

We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness

We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail].

About the Team

Our Company Mission:

Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:

Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance:

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.

Helpfulness:

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.