Business Analyst

Septodont North America; Lancaster (Lancaster County); On-site; USD 56,000 - 68,000; Full time

Benefits offered by this job

Opportunities for professional growth

Supportive and collaborative work环境

Job summary

Septodont North America is seeking a Business Analyst to manage data and refine business processes across enterprise systems from Salesforce to ERP rollouts. The role focuses on loading customer data, building reports, and supporting the shift from Microsoft Dynamics to SAP in Lancaster, PA.

You will collaborate with Sales, Operations, Finance, and IT to translate needs into clear requirements, deliver training, and support system documentation.

Qualifications

• Bachelor’s degree in a related field; minimum 2 years of relevant experience.
• Certifications in Salesforce Administration, ERP systems (SAP, Dynamics) or BPM are a plus.
• Experience with data management, reporting, and cross-functional collaboration.

Responsibilities

• Load, validate, and maintain customer data in Salesforce.com.
• Develop and deliver Salesforce reports and dashboards.
• Map current Dynamics processes and define future SAP workflows across O2C, P2P, R2R.
• Coordinate data migration rules, SIT/UAT, and post-go-live stabilization.
• Create and maintain process documentation and SOPs.

Skills

Data management & analysis

ERP systems

Process documentation

Communication & collaboration

Education

Bachelor’s degree in Business Administration/IS/CS

2 years experience in sales/business/marketing/financial analysis

ERP/Salesforce certifications preferred

Tools

Salesforce

Excel

Microsoft Dynamics

SAP

Job description

At Septodont, a global leader in dental products and a key player in pharmaceutical development and contract manufacturing (CDMO), we are proud to work every day to improve patients’ health and well-being.

Present in more than 110 countries, the Group relies on the energy, expertise, and passion of 2,600 employees. With 6 international production sites, Septodont combines industrial excellence, technological expertise, and innovation to meet the needs of healthcare professionals worldwide.

In North America, our operations include facilities in Ontario, Quebec, and Pennsylvania. Our Cambridge, Ontario site is home to Novocol Pharma – a thriving center of innovation with over 40 years of expertise in sterile injectable cartridges and combination product manufacturing. Backed by a team of more than 675 dedicated professionals and modern facilities, we deliver high-quality, customer-focused solutions to partners around the world.

Beyond our expertise, our people are our greatest strength. We foster a stimulating work environment where everyone can learn, grow, and build a career that reflects their aspirations, supported by continuous training and internal mobility. As a socially responsible company, we place diversity and inclusion at the heart of our development, convinced that they enhance collective performance and foster human experience.

Joining Septodont means becoming part of a human-scale international group and contributing to a meaningful mission: improving health for as many people as possible. What if your next professional chapter started with us?

We have an opportunity for a Business Analyst, based out of the Lancaster, PA office location.

Job Summary

The Business Analyst will play a critical role in managing and optimizing data and business processes across key enterprise systems. This position assists in loading and reporting customer data files into Salesforce.com to ensure accurate and timely information for business operations. Additionally, the Business Analyst will assist in developing, documenting, and improving business processes related to ERP systems, supporting the organization’s transition from Microsoft Dynamics to SAP. The role requires strong analytical skills, attention to detail, and the ability to collaborate with cross-functional teams to align technology solutions with business objectives.

This position is based out of the Lancaster, PA office location.

Responsibilities:

• Load, validate, and maintain customer data in Salesforce.com
• Manage recurring file uploads, perform data hygiene (deduplication, normalization), and ensure adherence to data governance and security standards.
• Develop and deliver Salesforce reports and dashboards.
• Build actionable analytics for Sales, Customer Success, and Operations; monitor data quality, completeness, and timeliness.
• Design, document, and optimize ERP business processes.
• Map current-state (Microsoft Dynamics) processes and define future-state (SAP) workflows, controls, and handoffs across Order-to-Cash, Procure-to-Pay, and Record-to-Report.
• Participate in transitioning activities from Microsoft Dynamics to SAP.
• Coordinate requirements, data migration rules, functional testing (SIT/UAT), cutover readiness, and post-go-live stabilization in partnership with IT and functional owners.
• Create and maintain high-quality process and system documentation.
• Produce SOPs, swimlane diagrams, data dictionaries, and change logs; ensure version control and accessibility in central repositories.
• Partner with cross-functional teams to align technology with business goals.
• Collaborate with Sales, Operations, Finance, and IT to translate business needs into clear requirements, user stories, and acceptance criteria.
• Enable users through training and support.
• Develop training materials, conduct workshops, and provide Tier-1/Tier-2 support for Salesforce data processes and new SAP workflows.

Qualifications:

EDUCATION/EXPERIENCE:

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.
• Minimum 2 years of experience in sales, business, marketing, or financial analysis.
• Coursework or certifications in Salesforce Administration, ERP systems (SAP, Microsoft Dynamics), or Business Process Management preferred.
• Additional certifications such as Certified Business Analysis Professional (CBAP) or Salesforce Certified Administrator are a plus.

Skills/Abilities:

• Data Management & Analysis: Ability to handle large datasets, ensure data integrity, and generate actionable insights using tools like Salesforce reports and Excel.
• ERP Systems Expertise: Familiarity with ERP platforms (Microsoft Dynamics and SAP), including process mapping, configuration understanding, and transition support.
• Business Process Documentation: Strong skills in creating clear, detailed process flows, SOPs, and technical documentation for cross-functional teams.
• Communication & Collaboration: Excellent verbal and written communication skills to work effectively with stakeholders across Sales, Operations, Finance, and IT.

What We Offer:

• Opportunities for professional growth and development.
• Supportive and collaborative work environment.

Starting at approximately $62,000.00 USD with opportunity for increase based on qualifications and experience. Total rewards include comprehensive benefits, bonus eligibility, and professional development support.

Septodont is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other characteristic protected by law, and providing equal opportunities in all aspects of employment. We encourage all qualified individuals to apply and join us in building a culture of equity and respect. If you need to inquire about an accommodation, or need assistance with completing the application process, please email [e-mail].

Contract type: Permanent

Work Authorization: Applicants must be legally authorized to work in the country where the position is based for the duration of employment. This position is not eligible for employer-sponsored immigration support.