Business Analyst

ePATHUSA; Jackson (MS); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Paid sick time

Medical/dental/vision insurance

401(k) with match

HSA

EEO/Veterans/Disabled employer

Job summary

ePATHUSA seeks a Business Analyst to act as the primary contact for help desk users, addressing inquiries and guiding data manipulation tasks. The role involves diagnosing software issues, recording incidents, and coordinating with DHS program staff on IT needs.

You will manage tickets from multiple channels, prioritizing, tracking, and escalating complex problems to leadership as needed. The candidate should have experience with benefits determination systems (SNAP/TANF/ET) and strong

Qualifications

• Experience with automated system for determining benefits for SNAP, TANF, or E&T.
• Proficiency with JIRA.
• Proficiency with Windows Applications.
• Experience with Operating Systems (Mainframe, Linux, and Windows).
• Experience with Windows PC.
• Experience with Database Systems / Tools (SQL Server, ADABAS).
• Experience with QA/Testing approaches / applications (Data Quality).
• Certified Professional Business Analyst.

Responsibilities

• Serve as a primary point of contact for users with help desk issues.
• Resolve user inquiries for manual data manipulation and related tasks.
• Diagnose software problems and support data conversion processes.
• Document incidents and escalate complex problems to supervisor/manager when needed.

Skills

Benefits determination

Operating systems knowledge

QA/testing approaches

Business analysis certification

Tools

JIRA

Windows Applications

SQL Server

ADABAS

Job description

Seeking a Business Analyst who will serve as a primary point of contact for users experiencing help desk related issues. The resource will be expected to resolve user inquiries for manual data manipulation as well as:

• System diagnosing software problems
• Email or data log spreadsheets incidents in JIRA ticketed system to ensure seamless business operations for successful data conversion.
• Interact with DHS program areas and technical staff regarding business and information technology needs.
• Manage receiving tickets, documents, prioritize, and track support requests from phone calls, emails, or chat portals.
• Escalate issues and identify complex or recurring problems and elevate them to supervisor/manager for resolution.

Requirements

Skills

Required/Preferred

Years

Candidate Experience

Experience with automated system for determining benefits for SNAP, TANF, or E&T.

Required

5+

Proficiency with JIRA

Required

5+

Proficiency with Windows Applications

Required

5+

Experience with Operating Systems (Mainframe, Linux, and Windows)

Required

5+

Experience with Windows PC

Required

5+

Experience with Database Systems / Tools (SQL Server, ADABAS)

Required

5+

Experience with QA/Testing approaches / applications (Data Quality)

Required

5+

Certified Professional Business Analyst

Required

5+

Benefits

Benefit Package includes:

• Paid Sick Time
• Insurance for Medical, Dental, Vision and Life Available
• 401(k) including Employer Match
• HSA, Short-term & Long-term Disability Available
• We are an EEO/Veterans/Disabled employer