Business Analyst

Citadel Credit Union; Exton (PA); On-site; Full time

Job description

Overview

Citadel’s Business Analysts are responsible for collaborating with project sponsors, project managers, and business unit leads to document and design solutions that improve business processes and to implement new products and services. Primary responsibility is to gather and document business, functional and technical requirements in a team-oriented collaborative environment. The ideal candidate must be capable of managing multiple assignments and have excellent interpersonal, research and analytical skills.

Duties & Responsibilities

• Collaborate with Project Sponsors to determine project scope and vision.
• Document internal and third-party business, functional and technical requirements utilizing standard templates and reporting back to Stakeholders.
• Translate project requirements into functional requirements in a clear manner that is comprehensible to the entire project team.
• Assist in conducting research on products and services to meet project requirements.
• Communicate changes, enhancements, and modifications of business requirements to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
• Analyze and document business process workflows and make recommendations on how they can be improved and/or automated.
• Work with project teams to design and document testing plans.
• Participate in QA testing to ensure requirements are being met.
• Serve as liaison between technical resources and business owners over the entire project lifecycle to ensure the solution is meeting or exceeding requirements.
• Create project turnover documentation that is shared with IT Operations, Infrastructure and Support for ongoing support of new products and services.
• Monitor, measure, and provide feedback on process performance.
• Use analytical skills to identify potential system impacts.
• Conform to shifting priorities, demands and timelines through analysis and problem-solving.
• Update Disaster Recovery documentation.

Qualifications & Experience

• Five or more years experience as a Business Analyst or similar role.
• Minimum of three years banking, business, and related technical experience. Experience with Symitar/Episys core processing system preferred.
• Proficiency in Microsoft Office suite.
• Use Case and Wireframe Modeling.
• Basic understanding of programming languages, APIs, and relational databases.
• Project Management frameworks such as Waterfall and Agile.
• Core Banking applications, Document Management Systems, CRM and Digital Banking preferred.
• Detail oriented with excellent analytical and problem solving skills.
• Excellent interpersonal, organizational, verbal and written communication skills.
• Strong commitment to providing quality customer service.
• Exercise independent judgement and take action.
• A strong desire to learn and can research, document, plan and organize.
• Experience working with project stakeholders and senior decision makers.

Education

• Bachelor’s Degree.
• Bachelor’s Degree in Business Studies, Business Administration, Management or Information Technology preferred.