Business Analyst

SupportFinity™; California (MO); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

80 hours of PTO and 40 hours of Sick Pay

401(k) options from day 1

Job summary

SupportFinity™ is looking for a Business Analyst who will turn performance data into actionable strategies that drive company growth. This role involves collaboration across teams including Sales, Client Success, and Finance, and requires advanced analytical skills and data literacy.

Located in California, the position offers a hybrid work model with competitive compensation ranging from $110,000 to $130,000, along with health benefits and opportunities for career growth.

Qualifications

• 3–5 years of experience in business analysis, operations analytics, or related field.
• Proficiency in Tableau, PowerBI, and SQL.
• Experience with data modeling, forecasting, and performance reporting.

Responsibilities

• Analyze performance data and identify trends.
• Collaborate with various teams to translate data into actionable insights.
• Design and maintain dashboards for key operational metrics.

Skills

Analytical thinking

Data visualization

SQL

Cross-functional communication

Education

Bachelor’s degree in Business, Data Analytics, Economics, or related field

Tools

Tableau

PowerBI

SQL

Snowflake

Job description

Love uncovering insights, solving data puzzles, and helping teams make smarter decisions? As our Business Analyst, you’ll turn performance data into clear, actionable strategies that fuel company growth. You’ll collaborate across Sales, Client Success, Finance, Product, and Engineering—building dashboards, spotting trends, and strengthening the forecasting tools that keep our business moving forward.

If you enjoy blending analytical skills with cross‑team collaboration and want a role where your insights truly shape how we operate, this is the perfect place to make an impact.

About Us

At Alleviate Financial Solutions, we’re transforming lives every day by offering innovative debt relief solutions. As one of the fastest-growing companies in the industry, we are on a mission to help individuals and families regain financial freedom and build a brighter future.

Our vision? To become the next‑generation financial services company that guides people from debt to WEALTH.

What you’ll enjoy

• Opportunities for career growth and advancement
• A supportive, mission‑driven team passionate about making a difference
• Company perks like swag, catered lunches, teambuilding activities, and quarterly events
• State‑of‑the‑art amenities, including designer living rooms, wellness spaces, cafes, and a fitness center
• A culture of recognition, appreciation, and celebration
• Our 30,000 sq. ft. headquarters in Irvine, CA is more than just an office—it’s a second home where collaboration, growth, and innovation thrive

Compensation

• $110,000 - $130,000 (Depending on Experience)

What makes us the best

• Energetic, supportive, and collaborative working environment
• Continuous employee development, coaching, and training
• Work‑life balance

What you’ll do

The Business Analyst supports the company’s operational and product‑driven decision‑making by analyzing performance data, identifying trends, and building models that enable accurate forecasting and business planning. This role bridges operational and technical functions; translating data from Sales, Client Success, and Negotiations into actionable insights and collaborating with Product and Engineering teams to optimize analytics systems, dashboards, and forecasting tools. The position requires advanced analytical skills, data literacy, and a strong understanding of business operations to support cross‑departmental forecasting and reporting needs.

Data Analysis & Business Insights

• Collect, analyze, and interpret data from Sales, Client Success, Negotiations, and other operational sources
• Create dashboards and reports that monitor KPIs, trends, and forecasting accuracy across business units
• Support forecasting models that project operational performance, capacity, and resource planning needs

Cross‑Functional Collaboration

• Partner with operational leaders, Finance, and Product teams to translate data into actionable business strategies
• Collaborate with Product & Engineering to improve analytics platforms, automation workflows, and data pipelines
• Present findings and recommendations clearly to non‑technical stakeholders and leadership teams

Reporting & Data Systems

• Design and maintain visual dashboards using Tableau and PowerBI for key operational and forecasting metrics
• Extract, transform, and query data using SQL and Snowflake to ensure accuracy and consistency in reporting

Forecasting & Operational Support

• Contribute to forecasting processes in partnership with leadership and analytics teams
• Identify performance trends and risks that may affect business objectives or production targets
• Provide regular data‑driven recommendations for improving operational efficiency and performance

Other Responsibilities

• Maintain documentation for analytics processes, reports, and data sources
• Participate in department meetings and support ad hoc data projects as assigned by the Senior Director of Data & Analytics

Core Competencies

• Business & Operational Data Analysis
• Forecasting & Predictive Modeling
• Dashboard Development & Data Visualization
• SQL & Database Querying
• Reporting Accuracy & Data Governance
• Cross‑Functional Communication
• Analytical Thinking & Problem Solving
• Attention to Detail & Process Improvement

What you’ll need

Knowledge And Experience

• Bachelor’s degree in Business, Data Analytics, Economics, or related field required
• 3–5 years of experience in business analysis, operations analytics, or related field
• Proficiency in Tableau, PowerBI, SQL, Snowflake
• Experience with data modeling, forecasting, and performance reporting
• Understanding of operational metrics for Sales, Client Success, and Negotiations preferred

Skills And Abilities

• Strong analytical and problem‑solving skills with attention to detail
• Ability to translate data insights into clear business recommendations
• Skilled in building and maintaining dashboards and performance reports
• Comfortable working across multiple teams and data systems simultaneously
• Excellent verbal and written communication skills

Additional Perks & Benefits

• Health, dental, and vision benefits available after 30 days of employment
• Ancillary benefits including legal services, disability insurance, Employee Assistance Program, and much more
• 80 hours of PTO, 40 hours of Sick Pay, and 2 Health & Wellness Days
• Paid holidays
• 401(k) that can be elected from day 1 of employment
• The opportunity to work alongside an incredible group of people who are all driven to help others

Job Type: Full‑time, Exempt

Schedule: 8‑hour shift, Monday to Friday

Location: Irvine, CA; Hybrid

This position must pass a post‑offer pre‑employment criminal background check.

We understand potential comes in many forms. Even if you don’t check every box, we still encourage you to apply; as we consider all qualified candidates, and any person who is driven to help others.

Alleviate Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.