Business Analyst

Techcliff Group; Buffalo (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading technology firm in Buffalo, NY is seeking a professional with extensive experience in IT support for child welfare environments. The ideal candidate will have a Bachelor's Degree and at least 5 years of experience providing IT support and user training. This role focuses on supporting a child welfare application and ensuring users understand business operations, contributing to effective service delivery.

Qualifications

• 5 years experience providing IT support in a child welfare environment.
• 5 years experience delivering training in a child welfare setting.
• 5 years working on a child welfare application with high user engagement.

Skills

IT support in child welfare

User training and technical assistance

Education

Bachelor's Degree

Job description

Qualifications

• 60 months of experience providing IT support in a Child Welfare environment. Child welfare is defined as child protective, foster care / permanency or preventive services. Experience includes supporting a child welfare information system.
• 60 months of experience working directly with users in a child welfare environment providing training or technical assistance either in a classroom or in a work environment. Experience includes writing documentation and / or desk aids to be used as reference to support users understanding of business operations and / or training delivered. Child welfare is defined as child protective, foster care / permanency or preventive services.
• 60 months of working on a child welfare application of over 15,000 users starting with a needs assessment, moving to ongoing support and ending with follow up. Child welfare is defined as child protective, foster care / permanency or preventive services.
• 60 months of child welfare or related experience interpreting regulations governing practice and program outcomes. Child welfare is defined as child protective, foster care / permanency or preventive services.
• Bachelor's Degree