Business Analyst

DSV - Global Transport and Logistics; Boise (ID); On-site; USD 68,000 - 72,000; Full time

Job summary

DSV - Global Transport and Logistics seeks a Business Analyst to generate insights guiding operational strategy and day-to-day execution. You will gather customer insights, mine data, and help senior leaders make key business decisions while collaborating with the operations team to shape processes and support the business.

The role requires strong analytical abilities, high judgment, and the ability to invent solutions to improve customer delivery experience across diverse teams.

Qualifications

• Bachelor's degree required.
• 2 years’ experience in Warehouse or Distribution Operations preferred with emphasis in Logistics or Supply Chain Management, Business, or Sales and Marketing.

Responsibilities

• Uncover trends and correlations to develop insights for operational decisions.
• Apply data mining, quantitative analysis, and statistical models to improve customer experience.
• Own design, development and maintenance of performance metrics, reports, dashboards to drive key decisions.
• Assess and document existing business procedures and develop implementation plans.
• Maintain record-keeping and produce reports.
• Support business reviews for strategic clients by developing materials to illustrate performance and value creation.

Skills

MS Office proficiency

Analytical skills

English (reading, writing, verbal)

Statistical control methods

Education

Bachelor's degree

Tools

Excel

MS Access

Visio

Job description

Business Analyst Position

Job Posting Title: Business Analyst

Division: Solutions

Location: USA - Boise, S Federal Way

Time Type: Full Time

Summary

The Business Analyst will join a team to generate insights that will guide our operational strategy and day‑to‑day execution. The role involves gathering customer insights, mining data, making recommendations, and helping senior leaders make key business decisions. The position works closely with the operations team to shape structure and support the business. It requires high judgment, excellent analytical abilities, and the ability to invent solutions to improve customer delivery experience, offering broad exposure to various business, financial, and technical teams across DSV.

Essential Duties and Responsibilities

• Uncover trends and correlations to develop insights that can materially improve our operational decisions.
• Apply data mining, quantitative analysis, and statistical models to understand how our customers interact with us and identify the best way to improve the customer experience and meet our goals.
• Collaborate and partner across the organization to develop best practices for your function and advocate for improvements in enterprise‑wide tools.
• Own the design, development, and maintenance of ongoing performance metrics, reports, analyses, dashboards, etc. to drive key business decisions.
• Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation.
• Work closely with Management on important issues and projects.
• Assess and document existing business procedures. Develop recommendations for new methods/procedures, implementation plans, schedules, and written reports for management to evaluate.
• Maintain record‑keeping database and produce reports.
• Review reports and recommend productivity and efficiency improvements.
• Research and analyze other comparable organizations/operations.
• Support Business reviews for strategic clients by developing and presenting materials to illustrate DSV’s performance and value creation.
• Analyze business cases and existing data to identify new cost‑saving initiatives to develop into case studies for presentation to client.
• Develop client relationship management skills via involvement in implementation support, AQP meetings, Deep Dives, Business Reviews, etc.
• Responsible for the design, development and implementation of IT solutions across functions.
• Work closely with business leaders and clients to analyze and document client requirements and develop and implement best practice, consistent, standardized IT solutions.

Other Duties

• Performs other duties as required.

Supervisory Responsibilities

N/A

Minimum Required Qualifications

Education and/or Experience

• Bachelor's degree.
• 2 years’ experience in Warehouse or Distribution Operations preferred with emphasis in Logistics or Supply Chain Management, Business, or Sales and Marketing.

Certificates, Licenses, Registrations or Professional Designations

• N/A

Skills, Knowledge And Abilities

• Employee must possess excellent computer skills but not limited to MS Office Suite (including Excel including pivot tables and formulas), Windows, or Visio.
• English (Reading, Writing, and Verbal).
• Ability to handle basic statistical control methods.

Other Skills

Accountability

• Willingness to take personal responsibility for actions and the delivery of results.
• Ability to adhere to standards.
• Internally motivated and works well under pressure.

Quality

• Strong problem solving and decision making skills.
• Ability to follow proper communication channels to initiate action.
• Ability to effectively manage own time, multi‑task, and prioritize for optimal output.
• Continually seeking process improvement and innovation.
• Impeccable attention to detail, passion for processes and systems.

Technical

• Ability to learn new systems and tools quickly.
• Excellent analytical skills.
• Ability to implement and validate corrective and preventative actions.
• MS Office (Access, Excel including pivot tables) expertise.

Communication

• Excellent verbal and written communication skills, strong interpersonal skills, ability to coordinate and motivate self and others.
• Willing to ask questions to gain a better understanding of requirements and develop continuous improvement ideas.
• Comfortable communicating with individuals throughout all levels of the organization.
• Demonstrated ability to work in a matrix environment; must work well across multiple units across the company.

Business Understanding

• Understanding of the company’s business strategy, vision and operations as well as regional working relationships.
• Ability to gain knowledge and understanding of Client specific strategic objectives.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. The employee also regularly lifts and/or moves objects up to 10 pounds. Specific vision requirements of this job include close vision and distance vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee rarely is exposed to cold, warm, hot humidity weather conditions, fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

For this position, the expected base pay range is $68,000.00 – $72,000.00 Annual. Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.