Business Analyst

DSV Air & Sea Inc.; Boise (ID); On-site; USD 68,000 - 72,000; Full time

Job summary

DSV Air & Sea Inc. in Boise, ID is seeking a Business Analyst to generate insights guiding operational strategy and day-to-day execution. You will gather customer insights, mine data, make recommendations, and help senior leaders make key business decisions.

The role partners with the operations team to shape processes, develop performance metrics and dashboards, and implement best practices across the organization. Strong analytical skills and MS Office proficiency are essential.

Qualifications

• Bachelor's degree required.
• 2 years' experience in Warehouse or Distribution Operations, preferably with emphasis in Logistics or Supply Chain Management, Business, or Sales and Marketing.
• Excellent computer skills with MS Office (Excel with pivot tables and formulas) and English.
• Ability to apply basic statistical control methods.

Responsibilities

• Uncover trends and correlations to develop insights that can materially improve our operational decisions.
• Apply data mining, quantitative analysis, and statistical models to understand how customers interact with us and identify ways to improve the customer experience.
• Collaborate across the organization to develop best practices and advocate for improvements in enterprise-wide tools.
• Own the design, development, and maintenance of ongoing performance metrics, reports, analyses, dashboards to drive key business decisions.

Skills

English proficiency

Analytical skills

MS Office

Statistical methods

Education

Bachelor's degree

Tools

Excel

Pivot tables

Visio

Access

Job description

Business Analyst

Location: USA - Boise, S Federal Way

Summary

The Business Analyst will join a team to generate insights that will guide our operational strategy and day to day execution. The role involves gathering customer insights, mining data, making recommendations, and helping senior leaders make key business decisions. This position works closely with the operations team to shape structure and support the business.

Essential Duties and Responsibilities

• Uncover trends and correlations to develop insights that can materially improve our operational decisions.
• Apply data mining, quantitative analysis, and statistical models to understand how our customers interact with us and identify the best ways to improve the customer experience and meet our goals.
• Collaborate and partner across the organization to develop best practices for your function and advocate for improvements in enterprise‑wide tools.
• Own the design, development, and maintenance of ongoing performance metrics, reports, analyses, dashboards, etc. to drive key business decisions.
• Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation.
• Work closely with Management on important issues and projects.
• Assess and document existing business procedures. Develop recommendations for new methods/procedures, implementation plans, schedules and written reports for management to evaluate.
• Maintain record‑keeping database and produce reports.
• Review reports and recommend productivity and efficiency improvements.
• Research and analyze other comparable organizations/operations.
• Support business reviews for strategic client by developing and presenting materials to illustrate DSV's performance and value creation.
• Analyze business cases and existing data to identify new cost savings initiatives to develop into case studies for presentation to client.
• Develop client relationship management skills via involvement in implementation support, AQP meetings, deep dives, business reviews, etc.
• Responsible for the design, development, and implementation of IT solutions across functions.
• Work closely with business leaders and clients to analyze and document client requirements and develop and implement best practice, consistent, standardized IT solutions.

Other Duties

• Performs other duties as required.

Minimum Required Qualifications

Education and Experience

• Bachelor's degree.
• 2 years' experience in Warehouse or Distribution Operations, preferably with emphasis in Logistics or Supply Chain Management, Business, or Sales and Marketing.

Certificates, Licenses, Registrations or Professional Designations

• N/A

Skills, Knowledge and Abilities

• Excellent computer skills with proficiency in MS Office Suite (including Excel with pivot tables and formulas), Windows, or Visio.
• English (Reading, Writing, and Verbal).
• Ability to handle basic statistical control methods.

Other Skills

• Accountability – willingness to take personal responsibility for actions and the delivery of results.
• Ability to adhere to standards.
• Internally motivated and works well under pressure.

Quality

• Strong problem solving and decision making skills.
• Ability to follow proper communication channels to initiate action.
• Ability to effectively manage own time, multi‑task, and prioritize for optimal output.
• Continually seeking process improvement and innovation.
• Impeccable attention to detail, passion for processes and systems.

Technical

• Ability to learn new systems and tools quickly.
• Excellent analytical skills.
• Ability to implement and validate corrective and preventative actions.
• MS Office (Access, Excel including pivot tables) expertise.

Communication

• Excellent verbal and written communication skills, strong interpersonal skills, ability to coordinate and motivate self and others.
• Willing to ask questions to gain a better understanding of requirements and develop continuous improvement ideas.
• Comfortable communicating with individuals throughout all levels of the organization.
• Demonstrated ability to work in a matrix environment; must work well across multiple units across the company.

Business Understanding

• Understanding of the company's business strategy, vision and operations as well as regional working relationships.
• Ability to gain knowledge and understanding of Client specific strategic objectives.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. The employee also regularly lifts and/or moves objects up to 10 pounds. Specific vision requirements of this job include close vision and distance vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee rarely is exposed to cold, warm, hot humidity weather conditions, fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Compensation

For this position, the expected base pay range is $68,000.00 - $72,000.00 Annual. Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Benefits

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

Equal Employment Opportunity

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.