Business Analysis Manager - Supplier Oversight

JPMorgan Chase & Co.; Heathrow (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Business Analysis Manager to drive strategic initiatives and operational improvements. You will leverage business analysis and data analytics to identify patterns and deliver innovative solutions while leading a diverse team.

The role emphasizes strategic thinking, effective delegation, and coaching, with a focus on automation initiatives and enhanced customer service across the function.

Qualifications

• 5+ years of experience in business analysis and data analytics.
• Proven track record managing diverse teams and coaching team members.
• Advanced computer literacy and digital proficiency to optimize processes.

Responsibilities

• Lead design of business strategies using analysis and data analytics.
• Manage a diverse team, delegating tasks and coaching for growth.
• Drive cross-functional collaboration to implement automation and optimize processes.
• Analyze complex data sets to uncover patterns and inform decisions across the function.
• Oversee reports and communications supporting operational or change initiatives.

Skills

Business analysis

Data analytics

Team leadership

Automation awareness

AI tools familiarity

Customer service

Job description

Embark on a rewarding and challenging career as a Business Analysis Manager with our dynamic team. You'll have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career.

As a Business Analysis Manager within JPMorganChase, you will be a key player in driving strategic initiatives and operational improvements. Your role will involve leveraging your deep understanding of business analysis principles and data analytics expertise to uncover patterns, identify trends, and generate innovative solutions. You will be responsible for managing a diverse team, fostering cross-functional collaboration, and ensuring the delivery of high-quality service within your area of responsibility. Your ability to think strategically, delegate effectively, and coach your team members will be crucial in achieving our common goals. With your advanced computer literacy and digital proficiency, you will be instrumental in implementing automation initiatives and optimizing processes, thereby enhancing our operational efficiency and customer service.

Job responsibilities

• Lead the design and development of business strategies by leveraging deep knowledge of business analysis principles and data analytics expertise, ensuring alignment with operational policies and precedents.
• Manage a diverse team of professionals, delegating tasks effectively, fostering an inclusive environment, and coaching team members to achieve their full potential.
• Drive cross-functional collaboration to implement automation initiatives and optimize processes, utilizing advanced computer literacy and digital proficiency.
• Conduct in-depth analysis of complex data sets to uncover patterns, identify trends, and generate innovative solutions that have a wide-ranging impact throughout the function.
• Oversee the production of reports and communications in support of operational or change initiatives, ensuring the quality and professionalism of service delivery within the area of responsibility.

Required qualifications, capabilities, and skills

• Demonstrated expertise in conducting business analysis, with a focus on data collection, integrity, utilization, requirements, and analysis, showcasing skills equivalent to 5+ years of experience.
• Proven track record in managing diverse teams, with an emphasis on delegation, coaching, and fostering cross-functional collaboration.
• Advanced proficiency in computer literacy and digital proficiency, with a demonstrated ability to effectively use technology to optimize processes and enhance customer service.
• Expertise in data analytics, with a history of developing and interpreting models to offer continuous insight and drive operational improvements.
• Demonstrated ability in strategic thinking, with a focus on using data to evaluate potential scenarios, assess risks, and collaborate on strategy development.
• Provide quality service to customers through continuous communication.
• Understand software delivery Lifecycle and have skills in industry standard methodologies and related tasks.

Preferred qualifications, capabilities, and skills

• Capability to leverage artificial intelligence and AI tools to enhance data analysis, uncover business trends, and provide actionable insights for strategic decision-making.
• Advanced proficiency in implementing automation solutions to streamline business processes and improve operational efficiency.
• Expertise in applying customer service skills to understand client needs and deliver tailored business solutions, while utilizing conflict management skills to resolve stakeholder issues and facilitate effective collaboration.
• Proficiency crafting clear and effective prompt writing to guide data analysis and ensure consistent outcomes.
• Ability to contribute to a collaborative work environment by sharing knowledge and supporting team initiatives.
• Competence in technology/process release management, with proficiency in using software applications, digital platforms, and other technological tools to solve problems and improve processes.

• Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.