Business Analysis Director *Hybrid*

Wolters Kluwer; New York (NY); Hybrid; USD 165,000 - 296,000; Full time

Benefits offered by this job

Medical/Dental/Vision Plans

401(k)

Paid Parental Leave

Commuter Benefits

Tuition Assistance

Paid Time Off

Job summary

Wolters Kluwer is seeking a Director to lead a team focused on improving business performance, operational excellence, and productivity across the organization. You will partner with senior leaders across Finance, Technology, and Corporate Functions, driving initiatives from concept through execution with influence rather than authority.

You will oversee one pillar in a new operating model, building a savings pipeline and benefits-tracking discipline in year one, while guiding a bench of

Qualifications

• Bachelor's degree required.
• 10+ years in business operations, operational excellence, strategy, analytics, or finance leadership.
• Proven track record leading complex cross-functional initiatives with measurable business impact.
• Demonstrated success partnering with and influencing senior leaders.
• Strong business, financial, and analytical acumen, turning data into practical action.
• Exceptional problem-solving, communication, and stakeholder management skills.
• Proven ability to lead and develop high-performing teams in fast-paced, matrixed environments.

Responsibilities

• Build business cases, savings pipelines, and benefit-tracking methodologies that withstand financial scrutiny.
• Lead cross-functional initiatives that improve efficiency, service quality, cost position, and productivity, with measurable outcomes.
• Develop and monitor KPIs, scorecards, and reporting frameworks for executive decision-making.
• Identify risks, gaps, and improvement opportunities, and recommend actions.
• Design scalable operating models, governance frameworks, and management processes.
• Structure and solve complex problems using data, research, and financial analysis.
• Translate findings into concise, actionable leadership recommendations.
• Develop executive presentations and business narratives for alignment and action.
• Lead high-priority initiatives and manage multiple workstreams with competing priorities.
• Monitor progress, risks, and dependencies, embedding initiatives into the business.
• Lead, coach, and develop a high-performing team of operations professionals.
• Provide clear direction, prioritization, and feedback for growth.
• Attract and retain top talent, supporting succession planning.
• Foster an inclusive environment that encourages continuous improvement.

Skills

Leadership

Stakeholder management

Financial acumen

Analytical thinking

Cross-functional collaboration

Education

Bachelor's degree

MBA

Job description

• This is a hybrid role requiring working from our New York office on a weekly basis***

• This is a hybrid role requiring working from our New York office on a weekly basis***

About The Team

The Business Operations, Strategy & Analytics team is a strategic partner to leaders across Wolters Kluwer, combining business operations, analytics, strategic planning, and operational excellence to solve complex challenges and deliver measurable outcomes.

The Opportunity

We are seeking an experienced Director to lead a team focused on improving business performance, operational effectiveness, and productivity across Wolters Kluwer. You will partner closely with senior leaders across business units, Finance, Technology, Strategic Sourcing, Global Business Services, and Corporate Functions — identifying opportunities, building alignment, and driving initiatives from concept through execution. Success in this role means leading through influence rather than authority, and bringing clarity and structure to ambiguous, high-stakes problems.

You will lead one of three pillars in a newly designed operating model, supported by an experienced associate director bench and dedicated business analysis capacity. The remit is broad across business performance, processes, and operating effectiveness, but anchored in cost savings and value realization: year one is about building the savings pipeline and the benefits-tracking discipline that supports it.

Key Responsibilities

Business Performance & Operational Excellence

• Build business cases, savings pipelines, and benefit-tracking methodologies that withstand financial scrutiny.
• Lead cross-functional initiatives that improve efficiency, service quality, cost position, and productivity, with measurable and sustainable outcomes.
• Develop and monitor KPIs, scorecards, and reporting frameworks that support executive decision-making.
• Identify business risks, performance gaps, and improvement opportunities, and recommend actions that close them.
• Design scalable operating models, governance frameworks, and management processes.

Strategic Analysis & Decision Support

• Structure and solve complex business problems using data, research, financial analysis, and stakeholder input.
• Translate quantitative and qualitative findings into concise, actionable recommendations for senior leadership.
• Develop executive presentations and business narratives that drive alignment and action.

Portfolio & Program Leadership

• Lead high-priority initiatives and special projects tied to key business objectives.
• Manage multiple workstreams simultaneously, balancing competing priorities and stakeholder expectations.
• Monitor progress, risks, and dependencies, and ensure initiatives are operationalized and embedded into the business.

Team Leadership & Talent Development

• Lead, coach, and develop a high-performing team of business operations and operational excellence professionals.
• Provide clear direction, prioritization, and feedback that enable people to grow.
• Build organizational capability by attracting, developing, and retaining top talent, and support broader succession planning.
• Foster an inclusive environment where diverse perspectives are valued, and continuous improvement is the norm.

Qualifications

Required

• Bachelor's degree required
• 10+ years in business operations, operational excellence, strategy, management consulting, analytics, or finance leadership roles.
• Proven track record leading complex cross-functional initiatives with measurable business impact.
• Demonstrated success partnering with and influencing senior leaders.
• Strong business, financial, and analytical acumen, with the ability to turn data into practical action.
• Exceptional problem-solving, communication, and stakeholder management skills.
• Proven ability to lead and develop high-performing teams in fast-paced, matrixed environments.

Preferred

• MBA or other advanced degree.
• Experience in software, SaaS, information services, or shared services environments.
• Experience leading cost optimization, productivity, or business performance initiatives.
• Experience applying analytics, automation, and digital capabilities to improve outcomes.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation

$165,400.00 - $295,600.00 USD

This role is eligible for Bonus.

Additional Information

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.