Business Advisory Banking Relationship Manager

First Horizon Bank; Winston-Salem (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

First Horizon Bank in Winston-Salem is seeking a relationship manager to acquire, manage, and grow a portfolio of about 250 business relationships with $1–5 million in annual revenues, serving as the primary contact for customers.

You will deliver banking services, sell secured and unsecured loans within policy, and coordinate with Retail Branch Partners and Business Product Partners to expand deposits and loans.

Qualifications

• Banking experience required (3+ years) or equivalent.
• Business credit training and lending experience preferred.
• Bachelor’s degree or higher.

Responsibilities

• Manage 250 business relationships with $1–5M rev.
• Provide financial advisory and deposits services.
• Identify referrals for Retail Branch Partners and Business Product Partners.
• Ensure compliance with policies and risk management.

Skills

Relationship management

Sales

Communication

Financial analysis

Education

Bachelor’s degree

High school diploma/GED

Tools

CRM software

Banking software

Job description

Job Description

Location: On site in location listed in job posting. Position works from a bank facility in Winston-Salem.

Summary

Responsible for acquiring, managing, growing, retaining, risk management, and relationship development/planning of approximately 250 business relationships with $1 – 5 mm in annual revenues, serving as a single point of contact for the customers within the bank; deliver business and deposits services, sell secured and unsecured business loans adhering to credit policy and underwriting parameters; identify referral opportunities for Retail Branch Partners and Business Product Partners; serve as a business consulting resource for the Retail Branch network.

Revenue Growth / Product Production

• Expert business profiling and a deep understanding of business operation cycles will be used to uncover revenue/growth opportunities beneficial to the customer (efficiency and profitably) and to the bank, serving as a financial advisor to the business through its primcipals/owners.
• Achieve product production goals, key financial metric results, and sales activity goals as defined by the banker scorecard.
• Use problem solving, listening, listening, understanding, and responding techniques to proactively reach out to customers to identify sales opportunities that are aligned with customer needs and bank priorities, helping the customers to operate their businesses more efficiently and profitably.
• Effectively engages product partners to develop holistic customer relationships.

Retention / Sales and Service Support

• Meets bank standards for accuracy, response times, service scores, relationship retention, contact rate, and customer loyalty.
• Proactively looks for ways to enhance service and referral performance by seeking coaching, supporting bank strategy and initiatives, and using all available tools to improve the customer experience and enhance performance.
• Partners with branch and product partners seamlessly to provide an excellent customer experience defined by expertise, ease of use, and responsiveness.

Risk Management

• Expertise in identifying non-credit risk through account reviews, customer conversations, and publicly available information.
• Adheres to all regulations, compliance, Bank policies and procedures, and delegated authorities.
• Manages risk related to credit, operational, regulatory, reputational, privacy, and legal aspects of personal interactions with customers and bank personnel.
• Completes all required training by establish deadlines.

Requirements

• Bachelor’s degree and three years of banking experience. Business credit training and lending experience preferred.
• High school diploma or GED and seven years of banking experience. Business credit training and lending experience preferred.

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.

Benefit Highlights

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.