Business Administrator / Licensing Analyst

State of Indiana; Indianapolis (IN); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Medical plans

Wellness rewards

HSA

Pension plan

Paid leave

Holidays

Education reimbursement

LinkedIn Learning

Free parking

Job summary

The Licensing Analyst/Business Admin role with the State of Indiana provides essential administrative support to credentialing across Indiana’s professional workforce. You will analyze licensure data and liaise with boards to uphold safety standards.

Join The Indiana Professional Licensing Agency for a stable career, competitive benefits, and opportunities to influence licensure processes across multiple agencies.

Qualifications

• Specialized knowledge of the program area and related computer applications.
• Experience analyzing customer inquiries or issues, applying criteria/regulations, and determining solutions or fees.
• Ability to understand basic to intermediate accounting principles, methods, practices, and procedures.
• Ability to maintain the strictest confidentiality.

Responsibilities

• Resolve moderately complex issues related to one or more agency program areas.
• Provide guidance and program assistance to businesses, agencies and individuals obtaining varying services.
• Evaluate the customers’ needs and determine the feasibility of requests and what restrictions may exist.
• Contact businesses, individuals, and other local, state, or federal agencies to confirm or collect information and/or to respond to requests for information.
• Interpret and apply agency or state policies, regulations, and procedures related to the program to ensure accuracy, completeness, and conformance to program requirements.
• Issue the proper documentation, registrations, permits, licenses, or other operating authorizations.
• Investigate, research, analyze, and present policies, processes, legislation, regulations, and rulings related to the program for resolution of more complex issues.
• Provide guidance, training, and serve as a program resource to staff, other agency personnel, public and private business partners, and the general public.
• May be required to prepare and provide testimony as a witness during administrative hearings related to an agency program.
• May analyze licensing information submitted by the public to determine whether a license may be granted, denied, or if additional information is needed.

Skills

Analytical thinking

Customer service

Regulatory knowledge

Communication skills

Confidentiality

Education

Associates degree or higher

Tools

Windows

Job description

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About The Professional Licensing Agency

The Indiana Professional Licensing Agency is seeking an individual to help protect the health and safety of the citizens of Indiana by providing quality, efficient service to all professional licensees, applicants, and the public. The fundamental purpose of this position is to provide administrative support to the board director, the licensing board/commissions, and to directly supervise the customer service representatives’ projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

Role Overview

The Licensing Analyst/Business Admin role delivers essential administrative and evaluative support to ensure the efficient credentialing of Indiana’s professional and health related workforce. The purpose of the Licensing Analyst is to provide licensing services to Indiana’s workforce by processing licensure applications in a swift and accurate manner. Acting as a critical link for the State Boards in the licensure group, this role analyzes complex application data, legal clearances, and multi-state compact regulations to uphold safety standards across the state. This position will support one of several licensure groups with the Indiana Professional Licensing Agency (PLA), managing a high-volume portfolio licenses to ensure a steady, qualified pipeline of professionals.

Salary Statement

The salary for this position traditionally starts at $34,216.00 but may be commensurate with education or work experience.

A Day In The Life

• Resolve moderately complex issues related to one or more agency program areas.
• Provide guidance and delivers program assistance to businesses, agencies and individuals obtaining varying services.
• Evaluate the customers’ needs and determines the feasibility of requests and what restrictions may exist.
• Contact businesses, individuals, and other local, state, or federal agencies to confirm or collect information and/or to respond to requests for information.
• Interpret and applies agency or state policies, regulations, and procedures related to program to ensure accuracy, completeness, and conformance to program requirements.
• Issue the proper documentation, registrations, permits, licenses, or other operating authorizations.
• Investigate, research, analyze, and presents policies, processes, legislation, regulations, and rulings related to the program for resolution of more complex issues.
• Provide guidance, training, and serves as a program resource to staff, other agency personnel, public and private business partners, and the general public.
• May be required to prepare and provide testimony as a witness during administrative hearings related to an agency program.
• May analyze licensing information submitted by the public to determine whether a license may be granted, denied, or if additional information is neeed.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

What You'll Need For Success

• Specialized knowledge of program area, including pertinent rules, regulations, terminology, and related computer applications.
• Extensive knowledge of agency policies, procedures, and guidelines.
• Experience in analyzing customer inquiries or issues, applying criteria/regulations, and determining solutions or fees.
• Ability to understand basic to intermediate accounting principles, methods, practices, and procedures.
• Ability to establish and maintain effective relationships with various governmental agencies and the general public.
• Ability to research, investigate and analyze specific topics related to the program.
• Effectively communicate both orally and in writing.
• Ability to maintain the strictest confidentiality.
• Proficiency in Windows software products.
• A degree is not required. However, an Associates’ level degree (or above) or minimum 2 years relevant State experience applying the outlined knowledge, skills, and abilities in a similar role is preferred.

Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports

This role may be utilized in a supervisory capacity based on agency needs.

Benefits Of Employment With The State Of Indiana

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
• 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
• Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .