Business Administrator I, College of Engineering, Corporate Partnership

University of Delaware; Newark (DE); Vor Ort; USD 52.000 - 78.000; Vollzeit

Zusammenfassung

University of Delaware is seeking a Business Administrator I to support College of Engineering corporate partnerships. You will manage day-to-day administrative and financial operations, onboard partners in the CPP, and ensure accurate invoicing and benefits tracking.

You will interact with SBO, ADCEE, ADR, and internal stakeholders, coordinating with the CRM team and events staff to deliver partnership benefits and reports. Strong communication and organizational skills are essential.

Qualifikationen

• Bachelor’s degree in business administration, finance, communications, or related field with four years of relevant experience.
• Excellent written and verbal communication skills.
• Experience with administrative and customer relations support practices and procedures.
• Familiarity with basic accounting and budget management practices.
• Highly organized and capable of multitasking in a fast-paced, externally-facing role.
• Ability to assess opportunities for improvement in processes and workflow, make recommendations and implement approved changes.
• Proficiency with Microsoft Office applications (Outlook, Teams, Word, Excel, PowerPoint) and, preferably, CRM software (Salesforce).
• Strong interpersonal and collaborative skills, with the ability to establish and maintain effective working relationships.
• Ability to verify accuracy of information, analyze and resolve discrepancies and follow-up on outstanding activities, often without guidance from leadership.

Aufgaben

• Serves as initial point of contact for the Corporate Partnership Program (CPP). Independently fields routine inquiries and routes urgent or high profile partnership inquiries to ADCEE.
• Provide high quality customer service to corporate partners related to contracts, invoicing, and tracking the types and outcomes of benefits provided to corporate partners as part of the COE CPP.
• Onboards corporate partners into the CPP, including contract signing, confirming benefits, entering partnership details in customer relations management system (CRM; Salesforce), and establishing clear lines of communication for various selected benefits, e.g., UD Career Center for jobs postings.
• Tracks progress of partnership, confirming timely delivery of specific benefits, and assists ADCEE in preparing annual reports to corporate partners in time for membership renewal.
• Interfaces with COE Sr Events Manager, Chief-of-Staff, and Communications Team to ensure corporate partners are appropriately engaged for events, newsletters, recognition, and other benefits associated with CPP.
• Manages all back-end billing and accounts receivable associated with CPP, ensuring that membership fees are received and routed appropriately to college and department units.
• Works with ADCEE and SBO to track revenue, expenses, and outcomes associated with CPP, which requires navigating UD internal accounting systems as well as CRM.
• Assists ADCEE, ADR, and SBO in preparing budget information, billing, and financial tracking for corporate service agreements, gifts, and, when requested, sponsored research.
• Works closely with clients to build event budgets for review and approval; suggests cost-savings measures and works to reduce event waste and excess expenses.
• Manages all vendor payments; prepares line-item statement of expenses for the client; and reconciles all expenses in the Concursystem.
• Other duties as assigned.

Kenntnisse

Communication skills

CRM experience

Microsoft Office

Organizational skills

Stakeholder management

Ausbildung

Bachelor’s degree in business administration, finance, communications, or related field

Tools

Salesforce CRM

Concur

Jobbeschreibung

University of Delaware

Equal Employment Opportunity Statement

The University of Delaware is an Equal Opportunity Employer whichencourages applications from Minority Group Members, Women,Individuals with Disabilities and Veterans. The University's Noticeof Non-Discrimination can be found at http://www.udel.edu/aboutus/legalnotices.html

Job No: 503658

Work Type: Staff

Location: Newark, DE

Categories: Administrative Support, Full Time

Pay Grade: 30E

Context of the Job

The Business Administrator I will support the College ofEngineering’s efforts to engage with corporate partners in areas ofworkforce development, technical services, and sponsored research.This individual will report directly to the Senior Business Officer(SBO) and will be expected to interface regularly with theAssociate Dean for Corporate Engagement and Entrepreneurship(ADCEE) and Associate Dean for Research (ADR). The incumbent willinterface directly with corporate partners as well as internalstakeholders such as SBO, College and Department leadership, andindividuals in the business, research, and legal offices at theUniversity. The incumbent will manage the day-to-day administrativeand financial operations of corporate partnerships, ensuringseamless communication, accurate financial tracking, and flawlessexecution of partnership benefits. The incumbent must useinitiative, independent judgment and decision-making skills incarrying out the essential functions of the position.

Major Responsibilities

Partner Relationship & Data Management

• Serves as initial point of contact for the CorporatePartnership Program (CPP). Independently fields routine inquiriesand routes urgent or high profile partnership inquiries toADCEE.
• Provide high quality customer service to corporate partnersrelated to contracts, invoicing, and tracking the types andoutcomes of benefits provided to corporate partners as part of theCOE CPP.
• Onboards corporate partners into the (CPP), including contractsigning, confirming benefits, entering partnership details incustomer relations management system (CRM; Salesforce), andestablishing clear lines of communication for various selectedbenefits, e.g., UD Career Center for jobs postings.
• Tracks progress of partnership, confirming timely delivery ofspecific benefits, and assists ADCEE in preparing annual reports tocorporate partners in time for membership renewal.
• Interfaces with COE Sr Events Manager, Chief-of-Staff, andCommunications Team to ensure corporate partners are appropriatelyengaged for events, newsletters, recognition, and other benefitsassociated with CPP.

Financial & Administrative Support

• Manages all back-end billing and accounts receivable associatedwith CPP, ensuring that membership fees are received and routedappropriately to college and department units.
• Works with ADCEE and SBO to track revenue, expenses, andoutcomes associated with CPP, which requires navigating UD internalaccounting systems as well as CRM.
• Assists ADCEE, ADR, and SBO in preparing budget information,billing, and financial tracking for corporate service agreements,gifts, and, when requested, sponsored research.
• Works closely with clients to build event budgets for reviewand approval; suggests cost-savings measures and works to reduceevent waste and excess expenses.
• Manages all vendor payments; prepares line-item statement ofexpenses for the client; and reconciles all expenses in the Concursystem.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in business administration, finance,communications, or a related field and four years of relevantexperience or equivalent combination of education andexperience.
• Excellent written and verbal communication skills.
• Demonstrated knowledge of and experience with administrativeand customer relations support practices and procedures.
• Familiarity with basic accounting and budget managementpractices.
• Highly organized and capable of prioritizing and multitaskingin a fast-paced, externally-facing role.
• Ability to assess opportunities for improvement in processesand workflow, make recommendations and implement approvedchanges.
• Proficiency and experience with Microsoft Office applications(Outlook, Teams, Word, Excel, PowerPoint) and, preferably, CRMsoftware (Salesforce).
• Strong interpersonal and collaborative skills, with the abilityto establish and maintain effective working relationships.
• Ability to verify accuracy of information, analyze and resolvediscrepancies and follow-up on outstanding activities, oftenwithout guidance from leadership.

Notice of Non-Discrimination and Equal Opportunity

The University of Delaware does not discriminate against any personon the basis of race, color, national origin, sex, gender identityor expression, sexual orientation, genetic information, maritalstatus, disability, religion, age, veteran status or any othercharacteristic protected by applicable law in its employment,educational programs and activities, admissions policies, andscholarship and loan programs as required by Title IX of theEducational Amendments of 1972, the Americans with Disabilities Actof 1990, Section 504 of the Rehabilitation Act of 1973, Title VIand VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware alsoprohibits unlawful harassment including sexual harassment andsexual violence.

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