Business Activity Owner (BAO) - Center of Excellence

Citigroup; Jacksonville (FL); On-site; USD 79,000 - 119,000; Full time

Job summary

Citigroup in Jacksonville, FL is establishing a new Business Activity Owner (BAO) Center of Excellence to standardize third‑party management. The role spans onboarding, due diligence, ongoing monitoring, and offboarding, collaborating with global stakeholders across Risk, Legal, and Procurement.

The candidate will coordinateIRQ/OGM activities, manage SLAs, drive process improvements, and ensure regulatory compliance. A strong background in supplier management and business analysis is expected.

Qualifications

• 2+ years in supplier/third-party management, vendor management, project management, or risk management.
• 5-8 years in business analysis or systems analysis.
• Excellent project management, planning, and organizational skills with ability to manage multiple tasks.
• Strong interpersonal, collaboration, influencing, and negotiation abilities with diverse stakeholders.
• Excellent written and oral communication; ability to present complex issues clearly.
• Proactive, analytical mindset; handle ad-hoc requests and drive resolutions.
• Willingness to learn and adapt in a changing role.

Responsibilities

• Define business needs and success criteria with internal teams.
• Perform IRQ risk assessment in Aravo to determine risk profile.
• Engage Sourcing to conduct events and select third-party.
• Coordinate due diligence with control assessment groups.
• Oversee contracting with Sourcing and Legal; ensure payments setup.
• Monitor third-party performance against SLAs and metrics.
• Conduct OGM control assessments and address gaps.
• Manage relationship and escalations with vendor.
• Identify process improvements and cost reductions.
• Stay compliant with regulations and manage renewals/amendments.
• Oversee termination planning and offboarding when needed.

Skills

Third-party management

Vendor management

Project management

Risk management

Interpersonal skills

Communication

Problem solving

Adaptability

Job description

Introduction

We are establishing a new Business Activity Owner (BAO) Center of Excellence (CoE) to standardize and professionalize the management of our third‑party relationships. We are seeking a knowledgeable and highly organized individual to join this foundational team. The ideal candidate will thrive on working across multiple projects, enjoy collaborating with global stakeholders, and have a passion for learning and refining processes.

Key Responsibilities

Onboarding & Due Diligence

• Define Business Needs: Collaborate with internal teams to clearly define the business requirements and success criteria for engaging a third-party.
• Risk Assessment: Initiate and complete the Inherent Risk Questionnaire (IRQ) in the Aravo platform to determine the risk profile of the relationship.
• Engage Sourcing: Partner with the Sourcing team to conduct sourcing events and select the appropriate third-party.
• Coordinate Due Diligence: Manage the due diligence process by coordinating with various control assessment groups (e.g., Information Security, Continuity of Business, Anti-Bribery) to perform and evaluate Preliminary and Further Due Diligence controls.
• Contracting: Oversee the contracting process by securing necessary management approvals, finalizing the contract with Sourcing and Legal, and ensuring payment systems are set up correctly.

Ongoing Monitoring & Management

• Performance Management: Continuously monitor and report on third‑party performance against Service Level Agreements (SLAs) and other key metrics.
• Risk & Control Assessments: Perform Ongoing Monitoring (OGM) control assessments, review scorecard results in OneTPM, and address any identified gaps or deficiencies.
• Relationship Management: Act as the primary point of contact for the third‑party, facilitate discussions, and manage escalations related to non‑performance or contractual issues.
• Process Improvement: Proactively identify trends, drive supplier optimization and efficiencies (e.g., cost reduction, operational improvements), and make recommendations to improve ways of working.
• Compliance: Stay current on industry regulations, laws, and news to ensure the third‑party relationship remains compliant. This includes managing contract renewals and amendments, and updating risk assessments for any material changes.

Offboarding

• Termination: Manage the decision and execution of the termination process, including establishing the termination plan and ensuring a smooth execution of the off‑boarding process.

Qualifications

Required Qualifications

• Experience: 2+ years of experience in a supplier/third‑party management, vendor management, project management, or risk management role.
• 5-8 years of experience in business analysis or systems analysis
• Project Management: Excellent project management, planning, and organizational skills with a demonstrated ability to manage and track multiple complex tasks simultaneously.
• Interpersonal Skills: Strong interpersonal, collaboration, influencing, and negotiation skills, with the ability to build robust relationships with a diverse set of stakeholders (including Procurement, Legal, Risk, and Technology).
• Communication: Excellent written and oral communication skills, with the ability to present complex and sensitive issues clearly to management.
• Problem Solving: A proactive and analytical mindset with the ability to handle ad‑hoc requests, remediate issues, and drive resolutions.
• Adaptability: A desire to learn, tackle new challenges as they arise, and thrive in an evolving role where every day is different.

Preferred Qualifications

• Tooling: Experience working with Governance, Risk, and Compliance (GRC) platforms such as Aravo and OneTPM.
• Global Experience: Experience working with other countries and business areas in a global organization.
• Language: Multi‑lingual (writing/reading/speaking) capabilities.

Job Details

• Job Family Group: Technology
• Job Family: Business Analysis / Client Services
• Time Type: Full time
• Primary Location: Jacksonville Florida United States
• Primary Location Full Time Salary Range:
• $79,120.00 - $118,680.00
• In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive