Bus Operator-Fulltime

Valentinohotels; New Orleans (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

City Sightseeing New Orleans is seeking a Bus Operator to deliver a safe and enjoyable transportation experience for guests. You will operate red double-decker buses on sightseeing routes and handle ticket verification, guest inquiries, and scheduling coordination.

The role requires at least 2 years of bus driving experience, a valid CDL Class B with a Passenger Endorsement, and DOT medical certification. Excellent guest service and clear communication are essential for success.

Qualifications

• Minimum 2 years of experience driving a bus or passenger vehicle.
• CDL Class B with Passenger Endorsement.
• CPNC permit issued by the City of New Orleans.
• Medical Exam Certificate issued by a DOT approved physician.
• Knowledge of local traffic laws and regulations.
• Ability to operate public address systems and fleet monitoring tools.
• Strong verbal communication skills, including the ability to engage with guests professionally.
• Customer service experience preferred.

Responsibilities

• Perform pre-trip and post-trip inspections and complete required reports.
• Drive tour buses safely and courteously while adhering to traffic laws.
• Greet and assist passengers during boarding and exiting.
• Verify tickets and ensure guests have valid passes.
• Provide general tourist information and respond to inquiries.
• Coordinate with Tour Hosts to synchronize the tour experience.
• Report vehicle or operational issues to the Route Manager promptly.

Skills

Bus driving

CDL Class B

Passenger endorsement

Customer service

Safety compliance

Communication

Job description

Description

Position Overview:

The Bus Operator plays a vital role in delivering a safe, reliable, and enjoyable transportation experience for City Sightseeing New Orleans guests. Operating the iconic red double-decker open-top buses, the Bus Operator ensures timely and secure transport along sightseeing routes, charter services, and private tours. This role requires strong driving abilities, adherence to safety regulations, and excellent customer service skills to enhance the overall guest experience.

Essential Duties and Responsibilities (include but are not limited to)

Safety & Compliance

• Conduct pre-trip and post-trip inspections and complete required reports.
• Monitor passenger safety and enforce onboard policies in a clear and professional manner.
• Follow all safety and emergency procedures, reporting any incidents promptly.

Vehicle Operation

• Operate tour buses safely and courteously while adhering to traffic laws.
• Maintain a smooth and steady pace to match the timing of the guided tour.
• Follow designated routes and maintain accurate schedules.

Guest Services

• Greet and assist passengers when boarding and exiting the bus.
• Verify tickets and ensure all guests have valid passes.
• Provide general tourist information and respond to guest inquiries in a professional manner.
• Manage guest complaints and elevate issues when necessary.

Communication & Coordination

• Work closely with Tour Hosts to synchronize the tour experience.
• Report vehicle or operational issues to the Route Manager in a timely manner.
• Maintain open communication with management regarding scheduling or operational concerns.

Requirements

Qualifications

• Minimum 2 years of experience driving a bus or passenger vehicle with a 25-person capacity or greater.
• Valid Commercial Driver's License (CDL) Class B with Passenger Endorsement.
• CPNC permit issued by the City of New Orleans.
• Medical Exam Certificate issued by a DOT approved physician.
• Knowledge of local traffic laws and regulations.
• Ability to operate public address systems and fleet monitoring tools.
• Strong verbal communication skills, including the ability to engage with guests professionally.
• Customer service experience preferred.

Physical Demands

• Ability to stand, walk, and sit for extended periods.
• Occasionally lifting and/or moving up to 20 pounds