Bus Improvement Consultant - RPA (Hybrid, Johnston RI based)

Citizens Bank; Johnston (RI); Hybrid; USD 88,000 - 133,000; Full time

Job summary

Citizens Bank is seeking a Business Improvement Consultant to lead initiatives aimed at optimizing workflows and enhancing operational efficiency. The successful candidate will engage with stakeholders to identify process improvement opportunities and drive automation projects across various business sectors. A strong background in process improvement methodologies and project management in the financial industry is preferred.

Benefits

Comprehensive medical, dental, and vision coverage

Retirement benefits

Education reimbursement

Maternity/Paternity leave

Flexible work arrangements

Qualifications

• Experience with process improvement tools like Lean/Six Sigma is essential.
• Experience in the financial services industry preferred.
• Familiarity with automation tools and project management.

Responsibilities

• Lead and manage RPA projects ensuring timely delivery.
• Implement process enhancements through tactical automation.
• Gather workflow requirements and facilitate design sessions.

Skills

Process Improvement

Communication

Organizational Skills

Project Management

Problem-Solving

Education

Bachelor's degree or equivalent experience

Tools

JIRA

UiPath

Visio

Lucidchart

Confluence

Job description

Description

3 Days Hybrid at our Corporate location in Johnston, RI

Role is not relocation eligible.

As the Business Improvement Consultant, you will lead initiatives that range from optimizing single-department workflows to driving enterprise-wide process and organizational redesign. You will proactively identify and evaluate opportunities to improve operational efficiency and enhance both customer and colleague experiences. A key part of your role will be seeking out processes that can benefit from redesign or automation and working closely with stakeholders to assess feasibility and impact. You will build and maintain strong, collaborative relationships with partners across the enterprise—including business units, operations, and technology—to ensure alignment and sustained success.

Primary responsibilities include

• Lead and manage a large pipeline of RPA projects from inception to completion, ensuring timely delivery and adherence to project goals.
• Foster a culture of continuous improvement by identifying and implementing process enhancements through tactical automation initiatives.
• Collaborate with cross-functional teams—including Risk—to ensure alignment, transparency, and effective communication throughout the project lifecycle.
• Build and maintain strong relationships with senior business and operations leaders. Facilitate collaboration across working groups that include SMEs, offshore/onshore analysts, and executive stakeholders.
• Gather requirements for workflows and participate in design sessions for the automating of those processes.

Required Qualifications

• Process Improvement Experience – with demonstrated understanding and experience with process improvement tools and methodologies including Lean/Six Sigma, Lean Transformation, Theory of Constraints, and Business Process Management.
• Technology Experience – must have knowledge of business process management, workflow technologies or automation tools.
• Financial Services Industry Experience – must have experience in the financial services industry across multiple business domains (e.g. consumer, commercial, operations) and process areas (e.g. payments, credit, loan servicing, etc.).
• Automation Lifecycle Knowledge – familiarity with the full lifecycle of automation projects, from opportunity identification and assessment through to deployment and monitoring.
• Documentation & Requirements Gathering – experience creating process documentation, business requirements, and user stories to support automation and improvement initiatives.

Preferred Qualifications

• Proven experience in RPA project management.
• Strong process improvement mindset with a track record of implementing successful changes.
• Excellent communication and organizational skills, with the ability to convey complex ideas clearly and concisely.
• Go-getter attitude with a proactive approach to problem-solving and decision-making.
• Ability to collaborate effectively with diverse teams and senior leaders.
• Deep project management skills, including risk management, resource allocation, and project planning.
• Familiarity with collaboration and automation tools such asJIRA,UiPath,Visio/Lucidchart, andConfluenceis preferred.
• Experience with Agile methodologies is a plus.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: M-F (8:30am to 5pm) - In office 3 days per week minimum required

Pay Transparency

The salary range for this position is $ 88,085 - $ 132,128 .per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factorsincluding but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.