Bus Bkg Virt Relationship Mgr

Citizens; Westwood (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

A national financial institution is seeking a Relationship Manager to enhance client relationships by offering banking, lending, and investment solutions. This role involves managing a portfolio of small business customers, focusing on tailored financial strategies and digital tool utilization. The ideal candidate has strong business banking knowledge and is adaptable in a dynamic team environment.

Qualifications

• Experience in managing business banking relationships.
• Comfortable with technology and digital tools.
• Ability to assess and determine product solutions for customers.

Responsibilities

• Manage a portfolio of 325–350 small business customers.
• Generate new loan, deposit, and cash management solutions.
• Collaborate with underwriting and internal teams.

Skills

Relationship building

Business banking solutions

Digital tools proficiency

Sales culture understanding

Job description

Description

At Citizens, tailored advice, personalized experiences, and innovative ideas, products, and solutions are central to helping clients navigate changing circumstances. In this role, you’ll deepen relationships with your clients by collaborating with peers across banking, lending and investing, helping them with short- and long-term financial goals. The Relationship Manager in the Virtual Channel focuses on understanding customer needs and building deep relationships through consistent communication and preparation, leveraging a comprehensive set of products and digital tools.

Successful RMs in this channel are comfortable using technology and digital tools to manage customers and work with key business partners. They are self-motivated, have a good understanding of business banking solutions such as credit, deposit, cash management and other services, and can independently assess and determine product solutions to help customers. RMs should be agile, adaptable to change, and thrive in a fast-paced team environment.

The RM will manage a portfolio of 325–350 small business customers, focusing on businesses with revenues from $500k to $5M. They will be responsible for credit relationships up to $1M and for pursuing referrals as they arise in the relationship-building process. The role involves a sales culture with routines to understand and meet customer needs and to generate new loan, deposit, cash management, and other product solutions in collaboration with Citizens underwriting and internal teams. Initial communication with customers is primarily via telephone, Teams, and email, with potential expansion to chat and video over time.

Eligibility to report to the Citizens office location daily is required; this is not a remote position.