Bus Analyst Underwriting

PMA Companies; Village of Bronxville, Philadelphia (NY, Philadelphia County); On-site; USD 85,000 - 110,000; Full time

Job summary

PMA Companies in New York is seeking a Business Analyst - Underwriting to support modernization initiatives, analytics, and data-driven decision making across the organization.

The role focuses on improving underwriting workflows, partnering with cross-functional teams, and contributing to system implementations and reporting improvements. Strong collaboration and data skills are essential for success.

Qualifications

• 2–5 years of commercial insurance underwriting or underwriting operations.
• Interest in analytics, operational improvement, or business process optimization.
• Experience collaborating with multiple stakeholders and business partners.
• Power BI experience with dashboards and reporting.
• Familiarity with modern data platforms (Microsoft Fabric or similar).
• Experience in system implementations or business transformation initiatives.
• Knowledge of workflow mapping and operational metrics.
• Commercial Auto or Workers Compensation experience.
• Familiarity with underwriting modernization initiatives such as Project NOVA.

Responsibilities

• Drive continuous improvement across underwriting processes, workflows, and operations.
• Partner with underwriting leadership to identify and implement efficiency and automation.
• Gather, document, and translate business requirements and process maps.
• Support underwriting transformation programs including NOVA from requirements to adoption.
• Develop and maintain reporting, dashboards, and metrics using BI tools.
• Analyze underwriting performance and data quality to provide actionable insights.
• Support governance, KPI development, and management reporting.
• Participate in enhancement, testing, and implementation of underwriting systems and tools.
• Adhere to Company’s Code of Business Conduct and Ethics with compliance knowledge.

Skills

Power BI

Data platforms

Stakeholder collaboration

Process optimization

Tools

Microsoft Fabric

Job description

The Business Analyst - Underwriting supports underwriting modernization initiatives, operational excellence programs, and data-driven decision making across the organization. This role combines foundational commercial underwriting knowledge with business process analysis, reporting, and technology enablement.

The successful candidate will work closely with Underwriting, Operations, Technology, and Analytics teams to improve underwriting workflows, support Project NOVA initiatives, enhance reporting capabilities, and contribute to the implementation of new systems and tools.

This position is ideal for an underwriting professional who is interested in expanding beyond traditional underwriting responsibilities into operations, business analytics, system optimization, and digital transformation.

• Drive continuous improvement initiatives across underwriting processes, workflows, and operations.
• Partner with underwriting leadership and cross-functional teams to identify and implement efficiency, automation, and workflow optimization opportunities.
• Gather, document, and translate business requirements, operational procedures, and process maps to support business and technology initiatives.
• Support underwriting transformation programs, including Project NOVA, through requirements gathering, testing, implementation, and user adoption activities.
• Develop and maintain reporting, dashboards, and operational metrics using Power BI, Microsoft Fabric, and other data platforms.
• Analyze underwriting performance, workflow effectiveness, and data quality to provide actionable insights and recommendations.
• Support governance, controls, KPI development, and management reporting to improve operational consistency and decision-making.
• Participate in the enhancement, testing, validation, and implementation of underwriting systems, tools, and technology solutions to improve business performance.
• Demonstrate commitment to Company’s Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.

Requirements:

• 2-5 years of commercial insurance underwriting, underwriting support, underwriting operations, or related insurance experience.
• Demonstrated interest in analytics, operational improvement, or business process optimization.
• Experience collaborating with multiple stakeholders and business partners.
• Power BI experience.
• Microsoft Fabric exposure or interest in learning modern data platforms.
• Experience participating in system implementations or business transformation initiatives.
• Knowledge of workflow mapping, process improvement, or operational metrics.
• Commercial Auto or Workers Compensation experience.
• Familiarity with Project NOVA initiatives or underwriting modernization efforts.

Alternate Location(s)

Philadelphia , Pennsylvania , United States

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.