Bus Aide: Passenger Safety & Support

MV Transportation; Santa Rosa (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

MV Transportation is seeking an Attendant / Bus Aide to assist operators and passengers for safe transportation and to monitor passenger activity on the vehicle while enroute. You will help passengers on/off, ensure proper seating, and act as a liaison with client agency staff to ensure accurate attendance and service delivery.

The role requires a high school diploma or equivalent, experience with passenger assistance or working with persons with disabilities, strong customer service, map

Qualifications

• High school diploma or equivalent required.
• Experience with passenger assistance or working with persons with disabilities.
• Ability to lift 50 pounds.
• Excellent customer service skills.
• Map reading and directional skills.
• Experience monitoring passengers in an enclosed environment.

Responsibilities

• Assist passengers on and off vehicles and ensure appropriate seating and securements.
• Maintain order on vehicle and monitor passengers during transport.
• Act as liaison between client agency personnel and operations staff.
• Communicate problems to dispatch and resolve issues affecting clients and passengers.
• Assist operator in emergencies and secure vehicle while removing passengers as needed.
• Diffuse difficult situations with professionalism and respect for passengers.
• Ensure vehicle is clean and safe at start and end of each shift.
• Communicate effectively with dispatch via two-way radio.
• Assist operators in navigating to locations as needed.
• Maintain professional demeanor and appearance.
• Be reliable in attendance; be a team player.

Skills

Passenger assistance experience

Monitoring passengers

Customer service

Map reading

Lift 50 pounds

Education

High School diploma or equivalent

Job description

MV Transportation is seeking an Attendant / Bus Aide to assist operators and passengers for safe transportation and to monitor passenger activity on the vehicle while enroute. You will help passengers on/off, ensure proper seating, and act as a liaison with client agency staff to ensure accurate attendance and service delivery.

The role requires a high school diploma or equivalent, experience with passenger assistance or working with persons with disabilities, strong customer service, map