Bulk Project Manager - ServiceMac

First American; Fort Mill (SC); On-site; USD 85,000 - 113,000; Full time

Benefits offered by this job

Medical, dental, vision

401k

PTO / Paid sick leave

Employee stock purchase plan

Job summary

First American is seeking an experienced onboarding professional to lead bulk loan onboarding for mortgage servicing clients. You will coordinate with internal and external teams to ensure timely, accurate onboarding and clear communication of timelines and status to clients and partners.

The role requires strong customer service, leadership, and a deep understanding of Mortgage Servicing, Transfers of Servicing, and related systems.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 4+ years of directly related experience.
• Leadership skills with ability to build consensus among disparate groups.
• Ability to manage multiple clients and projects/tasks simultaneously.
• Strong customer service skills.
• Strong internal communication skills including ability to work with various departments.
• Strong background in Mortgage Servicing, specifically Transfers of Servicing.
• Strong knowledge of department operating systems/applications and software/applications that integrate with those systems.
• Familiar with a variety of the field’s concepts, practices and procedures.
• Strong interpersonal, relationship-building and teamwork skills.
• Able to translate and communicate technical information to a nontechnical audience.
• Self‑motivated; self‑starter.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Background and credit checks may be required.

Responsibilities

• Drive effective bulk loan onboarding processes.
• Build and sustain client relationships.
• Collaborate with clients, retiring servicers, and internal teams to ensure successful bulk loan transfer activities.
• Conduct online meetings/conference calls to set expectations, establish timelines, collaborate with all parties about concerns and ensure appropriate follow-up.
• Create and ensure project plans are kept up to date with all activities as they are completed.
• Ensure accurate communication is disseminated across all stakeholders including internal teams, external partners and clients.
• Provide the highest levels of professional customer service throughout the project lifecycle.
• Conduct a post-onboarding Lessons Learned exercise to identify what went well, what challenges were faced, and identify new best practices.
• Responsible for updating and maintaining Bulk Procedures and Transfer Instructions.

Education

Bachelor’s degree or equivalent combination of education and experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Responsible for the successful onboarding of mortgage loans for ServiceMac clients. Coordinate with internal and external parties to ensure all onboarding activities are completed timely and accurately. Coordinate and communicate timelines / status to clients, external partners, internal teams, management, and impacted groups.

What You’ll Do

• Drive effective bulk loan onboarding processes.
• Build and sustain client relationships.
• Collaborate with clients, retiring servicers, and internal teams to ensure successful bulk loan transfer activities.
• Conduct online meetings/conference calls to set expectations, establish timelines, collaborate with all parties about concerns and ensure appropriate follow-up.
• Create and ensure project plans are kept up to date with all activities as they are completed.
• Ensure accurate communication is disseminated across all stakeholders including internal teams, external partners and clients.
• Provide the highest levels of professional customer service throughout the project lifecycle.
• Conduct a post-onboarding Lessons Learned exercise to identify what went well, what challenges were faced (and how they were handled), and identify new best practices.
• Responsible for updating and maintaining Bulk Procedures and Transfer Instructions

What You’ll Bring

• Bachelor’s degree or equivalent combination of education and experience
• 4+ years of directly related experience
• Leadership skills with ability to build consensus among disparate groups
• Ability to manage multiple clients and projects/tasks simultaneously
• Strong customer service skills
• Strong internal communication skills including ability to work with various departments
• Strong background in Mortgage Servicing, specifically Transfers of Servicing
• Strong knowledge of department operating systems/applications and software/applications that integrate with those systems
• Familiar with a variety of the field’s concepts, practices and procedures
• Strong interpersonal, relationship-building and teamwork skills
• Able to translate and communicate technical information to a nontechnical audience
• Self‑motivated; self‑starter
• Proficient in Microsoft Word, Excel and PowerPoint
• Candidates selected for employment will be required to successfully complete a background check and credit check as a condition of employment, where permitted by applicable law.

Pay Range: $85,000.00 - $113,300.00 Annually

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

First American is an equal opportunity employer in every sense of the term.

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What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference.