Building Supervisor - Part-Time

Village of Jackson; Wisconsin; On-site; USD 17,000 - 22,000; Part time

Job summary

Village of Jackson is seeking a part-time Community Center Attendant to manage front desk operations at the Jackson Community Center. You will greet patrons, answer phones, take registrations, and help with room setup while maintaining a safe and welcoming environment.

Responsibilities include directing patrons, assisting instructors, turning out lights, locking doors, and following the Emergency Plan during incidents.

Qualifications

• At least one year of experience in a customer service setting.
• Solid understanding of computers and basic software.
• Friendly, outgoing, helpful personality with good communication.

Responsibilities

• Maintain presence at the main reception desk and use intercom/phone.
• Direct patrons to proper areas and answer questions with excellent customer service.
• Assist instructors and staff with class packets and special requirements.
• Accept registrations and memberships for Parks & Recreation Programs.
• Answer phone calls and direct to proper channels.
• Turn out lights and lock doors/windows after programs.
• Ensure safety and well-being of patrons; follow Emergency Plan during incidents.
• Perform daily maintenance and handle setup/takedown of rentals.

Skills

Customer service

Communication

Computer skills

Friendly personality

Education

No degree required

Tools

Phone system

Intercom

Job description

GENERAL STATEMENT OF DUTIES:

Responsible for the general operations at the Jackson Community Center. Duties may include, but are not limited to, unlocking and locking rooms, answering phones, room setup and take down, directing and providing outstanding customer service to patrons and members, accepting registrations and maintaining a safe and controlled environment. Independently perform work of a recurring and regular nature in accordance with established and well-known policies, procedures, and practices. Progress of work is checked and instruction is provided to accomplish work involving unusual problems or the use of unfamiliar equipment.

SUPERVISION RECEIVED:

Works under the general supervision of the Parks & Recreation Department Operations Manager. This position is part-time (non-exempt) with a maximum of 20 hours per week. Hours and schedules may vary.

SPECIFIC POSITION RESPONSIBILITIES:

• Maintain presence at the main reception desk and uses the intercom and phone system to communicate.
• Direct patrons and members to the proper areas. Answer any questions while maintaining outstanding customer service.
• Assist instructors and staff with class packets and any special requirements.
• Accept registrations and memberships for Parks & Recreation Programs.
• Answer phone calls and directs to proper channels.
• Turn out lights and lock doors and windows upon completion of programs.
• Responsible for the safety and well being of patrons in the case of an emergency.
• MUST follow the “Emergency Plan” in event of an emergency, evacuation, incident/accident.
• Perform daily maintenance, as needed & requested. Daily duty sheets will be provided.
• Responsible for the specific setup and take down of various rentals, many times, multiple rentals at a time. This includes moving tables, chairs etc…
• Make sure rooms are set back to their original position and garbage is properly taken out after each rental.
• At all times, responsible and maintain a safe and controlled environment for the safety and well being of all patrons and members.
• Make sure the entire building is locked, secured and alarmed before leaving. Other duties or functions may be required from time to time, and thus the information above is not an exhaustive list of responsibilities for this role.

EDUCATION AND PRIOR TRAINING:

The position requires at least one year working with people in a customer service type setting and a solid understanding of computers. The position does not require a license or certification.

SKILLS, KNOWLEDGE, AND ABILITIES:

• Knowledge of, or ability to learn basic computer skills.
• Must have a friendly, outgoing, helpful personality.
• The ability to mop, clean and lift heavy items when necessary.
• Understands the functions and promotes the Parks & Recreation Department.