Building Operations Specialist

Amentum; McLean (VA); On-site; USD 48,000 - 55,000; Full time

Job summary

Amentum is seeking a Monitoring & Response coordinator for its McLean, VA area. The role operates in a 24x7 center, handling alarms, calls, and incident logging to support building operations.

On-site shifts with potential night and rotation coverage are required, and the position is designated emergency essential. Responsibilities include dispatching, reporting operational issues, and maintaining logs while following safety guidelines.

Qualifications

• 2–3 years in a call center or facilities role.
• Must obtain TS/SCI clearance with polygraph (US citizenship).
• High School diploma or equivalent; computing skills helpful.
• Bachelor's degree preferred.

Responsibilities

• Work rotational shift in a 24x7 operations center.
• Monitor alarms and assist customers in a call center setting.
• Provide coverage for unplanned absences, days, evenings, nights, weekends, and holidays.
• Record daily events in an electronic log and create service/work orders.
• Dispatch responses using two-way radios and update management on issues.
• Establish the Building Operations Center as a command hub during emergencies.
• Use MS Office to prepare reports and correspondence.
• Receive and report employee queries and calls per policy.
• Contribute to safety guidelines and report hazards/incidents.
• Perform other duties as assigned.

Skills

Adaptability

Interpersonal skills

Comprehension

Customer service

Call center experience

Microsoft Outlook

Microsoft Excel

Microsoft Word

Education

High School diploma or equivalent

Bachelor's degree

Tools

MAXIMO

MS Office

Job description

JOB FUNCTION:

The primary responsibilities are to monitor, report, and communicate activities on building monitoring systems, as well, as facility incidents and events. These activities may include operational, mechanical, electrical, construction, and renovation events. This position also provides coverage if the scheduled BOS is out. This is an Emergency Essential Position.

HOURS:

7:00 AM - 3:30 PM Monday - Friday.

Must be able to work night shift and a rotational shift if the department requires it.

MAJOR DUTIES AND RESPONSIBILITIES:

• Work rotational shift in a 24 x 7 operations center.


• Employee will be in a call center environment, monitoring alarms and facilitating customer service inquiries.


• Provide coverage in the event of an unplanned absence or emergency to include days, evenings, nights, overnights, weekends, and holidays.


• Report for all assigned shifts as this position is emergency essential.


• Handle all inbound/outbound calls in an articulate, professional manner.


• Record daily events into an electronic log.


• Receive and create service/work orders using multiple databases. Research, review, and complete all external work requests for non-contracted sites.


• Use two-way radio communication to dispatch response to emergency and routine requests for service.


• Report and update management on operational issues.


• Establish the Building Operations Center as a command center during emergencies, to serve as the focal point for communication, dispatch, and detailed logs in accordance with the Emergency Response Procedures.


• Ability to use of computers and computer software for recording, modifying, tracking, and displaying data, developing charts and graphs, and word processing.


• Assemble, format, and/or author routine correspondence, reports, forms, and memorandums from various files or rough draft format using MS Office applications.


• Photocopy and print routine reports and correspondence and distribute to the appropriate personnel.


• Receive and report Amentum employee queries and call-offs in accordance with company policies and directives.


• Support and contribute to company safety guidelines and regulations through receiving, compiling, and reporting identified hazards, incidents, and injury notifications.


• Follow all policies and procedures.


• Perform other duties as assigned.

REQUIRED QUALIFICATIONS:

• Ability to adapt to frequent change and a hectic, fast-paced work environment.


• Strong interpersonal skills and ability to deal with others in a positive, customer -focused manner.


• Ability to comprehend written and oral instructions.


• Reliable transportation to and from work, for providing additional shift coverage, and for occasional off-site meetings


• Employee must be skilled in using Microsoft outlook, Excel and Word.


• Employee should have experience working in customer service


• 2-3 years' experience in call center environment/Facilities environment


• Must be able to obtain and maintain a TS/SCI U.S. government security clearance with polygraph. Note: U.S. citizenship is required to obtain and maintain a TS/SCI clearance with polygraph.

EXPERIENCE:

Two to three years of experience in a similar role, both in customer service and operations, preferably in building maintenance.

EDUCATION:

High School diploma or equivalent, with additional training in the use of computers for data entry, word processing, reporting, spreadsheets, etc.

NOTE:

The job description is not intended to be all-inclusive. Employees may be assigned other job-related duties, within the classification, to meet the ongoing needs of the organization.

PREFERRED QUALIFICATIONS:

• Facilities and operations experience.


• MAXIMO experience.


• Bachelor's degree.

SECURITY:

Must be able to obtain and maintain a TS/SCI U.S. government security clearance with polygraph. Note: U.S. citizenship is required to obtain and maintain a TS/SCI clearance with polygraph.

PHYSICAL DEMANDS:

Incumbents may work in conditions that require operating industrial machinery/power tools and motor vehicles. Additionally, incumbents may participate in work that requires walking, bending, squatting, and carrying materials throughout the facility. Workplace conditions necessitate following strict safety guidelines and the use of Personal Protective Equipment. Work tasks requiring the incumbent to lift weight more than 50 pounds requires two or more persons.

The physical demands described here are representative of those that an employee may perform on an occasional to regular basis while performing functions of this job. The work environment characteristics describe here are representative of those an employee may encounter on an occasional to regular basis while performing the functions of this job. Reasonable accommodations may be made to enable individuals to perform these functions.

This position is designated as a safety sensitive position.

As part of our commitment to maintaining a safe and compliant work environment, Amentum is a drug-free workplace and requires all personnel to comply with company drug and alcohol policies as a condition of employment. Employment is contingent upon successful completion of the drug screening process. Please note that this may include pre-hire screening for marijuana, as well as other federally controlled substances due to Amentum’s role as a federal contractor and trusted partner to the US Government.

Other Responsibilities:

Safety

Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.

Quality

Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.

Procedure Compliance

Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

#javelin

Compensation Details:

$37.34

Original Posting:

09/01/2026 - Until Filled

Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.