Building Manager, Netflix House - Philadelphia

Netflix; King of Prussia (Montgomery County); On-site; USD 75,000 - 85,000; Full time

Job summary

Netflix is seeking a Building Manager for Netflix House in King of Prussia. This role involves overseeing facilities management, vendor relations, and ensuring a best-in-class experience for guests. Candidates should have extensive experience in building management, strong leadership skills, and the ability to innovate operationally. Join us to create immersive experiences for fans of our shows.

Qualifications

• 5+ years of building/facilities management experience.
• 2+ years in a supervisory role.
• Good understanding of EHS and willingness to obtain OSHA qualification.

Responsibilities

• Source, vet, and manage third-party vendors for facility maintenance.
• Lead daily operations management of facility services.
• Implement building management systems and protocols.

Skills

Project Management

Communication

Leadership

Organizational Skills

Technical Innovation

Education

5+ years in building/facilities management

EHS and/or OSHA qualification

Tools

Google Suite

Job description

Building Manager, Netflix House - Philadelphia

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Building Manager, Netflix House - Philadelphia

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Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Netflix House is a permanent entertainment venue where fans can interact with their favorite Netflix stories through immersive experiences and elevated hospitality. The first two locations will open at King of Prussia in Pennsylvania and Galleria Dallas in 2025. Netflix House is another step in Netflix's commitment to create immersive, in-person experiences for fans around the globe, including NETFLIX BITES Las Vegas, The Queen’s Ball: A Bridgerton Experience; Stranger Things: The Experience; Squid Game: The Experience, now open in New York, Madrid, Sydney and Seoul; and Stranger Things: The First Shadow, now open on London’s West End and coming to Broadway March 28. Netflix has reached 7.5 Million fans across 170 openings in 100 cities and 40 unique formats around the world with an average guest rating of 4.7 out of 5.

The Role

We are pursuing Consumer Products and Live Experiences because we believe it will drive meaningful show awareness and conversation with more tangible, curated ways to interact with our most popular content IRL and drive long-term value. Our Live Experiences team puts fans at the center of their favorite stories, in real life, both through permanent entertainment venues, Netflix House, and globally touring attractions. Netflix Houses are our permanent, always-on entertainment venues, where Guests can step into their favorite stories and have IRL experiences, with the ultimate goal of increasing Fandom for our members. We want these experiences, along with merchandise offerings, to help promote our titles and build them into title brands, or franchises, so they become part of the zeitgeist for longer periods of time.

As the Building Manager, you will lead and oversee a facilities coordinator and the overall maintenance operations for one of the Netflix House sites. You will ensure that partnership relations, third-party vendors, repair, and maintenance is proactively maintained and managed.

What you will do:

• Source, vet, hire, and manage third-party vendors responsible for facility maintenance, utilities, custodial services, and mall operations.
• Lead daily operations management of contract janitorial providers, including service level agreements, key performance indicators, staffing, and ensure appropriate solutions are in place.
• Implement building management systems/protocols to maintain a best-in-class attraction with high foot traffic.
• Work with Managers to ensure daily engineering operations are intact and building equipment is online.
• Review MEP guidelines and capital projects planning.
• Develop strategic plans and contracts supporting UCAN, setting clear objectives for RFPs to enhance operational efficiency, maintain business continuity, and drive cost savings. Partners are Janitorial, Building Infrastructure, as well as other Workplace departmental structures.
• Seamlessly integrate teams and work processes with cross-functional partners, including the EHS, GSOC, FinOps, Space Planning, Labor Relations, and other key partners collaborating to drive results.
• Enhance safety measures by reinforcing comprehensive safety protocols for all facilities trades such as lock out/tag out.
• Liaise with the landlord to coordinate on all building matters
• Draft timely and end-of-day reports and written briefings for senior leadership.
• Utilize tools to maintain assets, manage preventative/corrective maintenance, as well as forecast equipment end of life and costs.
• Understand lighting and equipment to enhance merchandising.
• Liaise with the Show Quality Supervisor to maintain the physical elements of the two large and two small attractions.
• Work closely with the Netflix corporate facilities team, as well as other Netflix House sites, for best practices and continued learning.

What we need from you:

• Demonstrated, 5+ years of building/facilities management; experience in a mall environment, attractions, entertainment, or location-based entertainment, preferred.
• Demonstrated 2+ years of experience in a supervisory role.
• Strong project-management skillset to oversee projects, vendors, and partners.
• Strong desire to think outside the box and innovate through technical solutions.
• Good understanding of Environmental, Health and Safety (EHS) and/or OSHA qualification (or willingness to obtain).
• Excellent communication skills, both verbal and digital.
• Excellent organizing skills using digital tools and Google Suite.
• Excellent leadership skills.
• Strong network of industry contacts preferred.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

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