Building Manager

Cortland; City of Cortland (NY); On-site; USD 18,000 - 26,000; Part time

Job summary

SUNY Cortland is seeking a student leader to supervise the facility at the Student Life Center. You will oversee on-shift staff, enforce policies, and ensure safety and excellent customer service for patrons.

The role requires active enrollment, completion of required certifications within 60 days, and strong teamwork and communication skills. Work hours are 10–16 per week with a pay rate of $16.25 per hour on campus.

Qualifications

• Must be SUNY Cortland student in good academic standing.
• Have worked a minimum of one full semester for SUNY Cortland Campus Recreation or have transferrable leadership experience.
• CPR / AED certified, or obtain within 60 days of hire.
• Blood Borne Pathogen certified, or obtain within 60 days of hire.
• Excellent customer service and communication skills.
• Strong leadership abilities and the capability to work well in a team-oriented environment.

Responsibilities

• Direct on-the-job training and reminders for all on-shift staff as necessary.
• Manage shift swaps and coverage for on-shift staff.
• Coordinate Open Recreation Attendant break rotations and ensure all facility zones are adequately staffed.
• Identify staff for recognition and participate in interview panels for new candidates.
• Provide customer service by resolving escalated patron concerns on the floor in real time.
• Act as the primary point of contact for a diverse community of patrons and staff, ensuring policy enforcement and assistance.

Skills

Leadership

Customer service

Communication

Teamwork

Education

CPR / AED certified

Blood Borne Pathogen certified

First Aid certified

Job description

Location: Student Life Center, SUNY Cortland

Position Type: Work Study, Non-work study

Pay Rate: $16.25/hr

Hours: 10-16 hours per week

Job Overview:

A leadership role responsible for the supervision of the facility, policy implementation, and student staffing while on shift. This role focuses on operational success of the facility and student staff while on shift. This role bridges the gap between the Building Supervisor and the Open Recreation Attendants by focusing on keeping the facility, its patrons, and the student staff safe, and providing excellent customer service.

Key Responsibilities:

Staff Training & Supervision

• Directly lead on-the-job training and reminders for all on-shift staff as necessary.
• Manage shift swaps and coverage for on-shift staff.
• Coordinate Open Recreation Attendant break rotations and ensure all facility zones are adequately staffed.
• Identify staff for recognition and participate in interview panels for new candidates.

Hospitality & Customer Service

• Conduct facility tours to prospective members as requested.
• Facilitate guest pass and membership renewal sales at the front desk, including guiding patrons through payment and waiver collection.
• Provide customer service by resolving any escalated patron concerns on the floor in real-time.
• Act as the primary point of contact for a diverse community of patrons and staff, ensuring that facility assistance and policy enforcement are provided equitably.

Incident & Facility Response

• Act as the primary point of contact for emergency response and patron escalations. Work with campus partners and on-site staff to respond to emergencies.
• Perform equipment “out-of-order" tagging and report immediate facility hazards.
• Complete Building MAnager reports to ensure a seamless handoff between staff and keep leadership informed.
• Manage facility access, closing and opening procedures as assigned, keeping a hard key and returning it at the end of employment.

Qualifications

• To be considered for this position, candidates must be actively enrolled students in good academic standing with the university, and have worked a minimum of one (1) full semester for SUNY Cortland Campus Recreation OR have transferrable leadership experience.
• Must be CPR /FA/ AED certified, or obtain within 60 days of hire.
• Must be Blood Borne Pathogen certified, or obtain within 60 days of hire.
• Excellent customer service and communication skills.
• Strong leadership abilities and the capability to work well in a team-oriented environment.
• Commitment to maintaining a clean and safe facility that promotes wellness and inclusion.

Please contact Susan Murphy, Associate Director for Facilities and Aquatics, at [e-mail] with questions.

Required Qualifications

• Must be a SUNY Cortland Student
• To be considered for this position, candidates must be actively enrolled students in good academic standing with the university, and have worked a minimum of one (1) full semester for SUNY Cortland Campus Recreation OR have transferrable leadership experience.
• Must be CPR / AED Pro Rescuer and First Aid certified, or obtain within 60 days of hire.
• Must be Blood Borne Pathogen certified, or obtain within 60 days of hire.
• Excellent customer service and communication skills.
• Strong leadership abilities and the capability to work well in a team-oriented environment.
• Commitment to maintaining a clean and safe facility that promotes wellness and inclusion.

Contact Name(s) & Email(s)

Susan Murphy
[e-mail]

Days/Hours Needed

Sunday through Saturday during the 2026-2027 Academic Year

Campus Location/Bldg.

Student Life Center

Salary Grade

Salary Grade C-Other (Specify Below)

Salary $16.25/hr