Building Division Customer Experience Manager

City of St. Louis; St. Louis (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

The City of St. Louis is seeking a Customer Service Manager for Buildings in Downtown St. Louis. You will lead the Building Division's customer service operations and supervise staff to ensure efficient responses to inquiries and smooth service delivery.

Requirements include a Bachelor’s degree in Business or Public Administration and at least three years in public-facing customer service, with one year supervising staff. This is a full-time, permanent role with city responsibilities.

Qualifications

• Bachelor’s degree in Business or Public Administration or related field.
• Three years public contact work in an office environment with customer service focus.
• At least one year supervising staff involved in customer service functions.

Responsibilities

• Plans, organizes, coordinates and controls the work unit’s operations to establish priorities and ensure program objectives align with city goals.
• Determines performance evaluation standards and procedures to appraise subordinate staff.
• Receives and investigates complaints and inquiries; assists citizens in resolving issues with Building Division services.
• Trains customer service section staff.
• Coordinates with other City departments and understands the tax sale process.
• Answers calls regarding complaints and updates records on paid/unpaid fines; attends related meetings.

Skills

Data analysis

Staff supervision

Customer service

Communication

Education

Bachelor's degree in Business or Public Administration

Job description

The City of St. Louis is seeking a Customer Service Manager for Buildings in Downtown St. Louis. You will lead the Building Division's customer service operations and supervise staff to ensure efficient responses to inquiries and smooth service delivery.

Requirements include a Bachelor’s degree in Business or Public Administration and at least three years in public-facing customer service, with one year supervising staff. This is a full-time, permanent role with city responsibilities.