Building & Development Coordinator II

City of Atlanta; Atlanta (GA); On-site; USD 59,000 - 80,000; Full time

Job summary

The City of Atlanta is seeking a Building and Development Coordinator II to oversee permitting workflows, ensure regulatory compliance, and manage complex procedures. The role requires coordination across departments and a commitment to customer service excellence.

You will supervise Building & Development Coordinators, train staff, implement process improvements, and manage workflows to meet city standards.

Qualifications

• Bachelor’s degree and five years in building permitting or related field.
• Two years in a supervisory capacity.
• Experience leading teams and process improvement.
• Notary Public eligibility may be required.

Responsibilities

• Lead Building & Development Coordinators through the permit application process ensuring compliance.
• Review applications and plans for accuracy and regulatory adherence.
• Coordinate with city departments to avoid delays.
• Develop policies and training to improve efficiency.
• Provide training and guidance to staff and manage SLAs.
• Handle escalated customer inquiries and complex issues.

Skills

Permitting regulations

Analytical skills

Independent judgment

Project management

Communication skills

Leadership

Time management

Education

Bachelor’s degree in construction management, Public Administration, Business Administration, or related field

Job description

Salary Range: $58,977.96- $80,000.00

General Description and Classification Standards:

The Building and Development Coordinator II is a professional role responsible for overseeing the

Job Description

Posting Expires: 10/29/2026

Salary Range: $58,977.96- $80,000.00

General Description and Classification Standards:

The Building and Development Coordinator II is a professional role responsible for overseeing the planning, coordination, and execution of permitting processes, ensuring compliance with regulatory requirements and optimizing workflow efficiency. This position exercises discretion and independent judgment in managing complex permitting procedures, training staff, and implementing process improvements. Duties include ensuring the timely and efficient execution of the permitting process, resolving escalated issues, and driving best-in-class customer service aligned with the City’s core values and operational objectives.

Supervision Received:

This position operates with limited supervision, reporting to the Assistant Director of Development Services Team (DST) and collaborating with the Building & Development Manager as needed.

Responsibilities

Essential Duties and Responsibilities:

• Leading and managing Building & Development Coordinators in all aspects of the permit application process, ensuring compliance with city codes and procedures.
• Exercising discretion in reviewing applications, plans, and related documents for accuracy, completeness, and adherence to regulatory requirements.
• Communicating across multiple city departments to ensure seamless coordination of the permitting process, identifying and resolving potential conflicts or delays.
• Developing and implementing operational policies and training programs to enhance efficiency and effectiveness within the permitting division.
• Providing expert technical support, training, and guidance to assigned staff, ensuring consistent interpretation and application of permit policies.
• Establishing and maintaining professional relationships with internal and external stakeholders to foster collaboration and transparency.
• Overseeing the scheduling, performance monitoring, and task delegation of Building & Development Coordinators, ensuring service level agreements (SLAs) are met.
• Managing escalated customer inquiries and complex permitting issues, making informed decisions to facilitate resolutions.
• Implementing performance improvement strategies, including data analysis, process enhancements, and workflow optimization.
• Additional responsibilities may be assigned as this is not an exhaustive list.

Decision Making Responsibilities

• Exercises independent judgment and decision-making in overseeing permitting processes and resolving operational challenges.
• Determines appropriate courses of action for workflow optimization, resource allocation, and policy implementation.
• Escalates high-impact issues to senior leadership with recommendations for resolution.

Leadership Responsibilities

• Provides direct supervision, coaching, and performance feedback to Building & Development Coordinators and support staff.
• Leads training initiatives and professional development programs for permitting personnel.
• Participates in hiring decisions and performance evaluations.
• Acts as a liaison with other City departments and external agencies regarding permitting policies and procedures.
• May perform other duties as assigned.

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.

Knowledge Skills and Abilities:

This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully, it is not an exhaustive list.

• Extensive knowledge of permitting regulations, construction codes, and municipal development processes.
• Strong analytical and problem-solving skills with the ability to interpret and apply complex policies.
• Demonstrated ability to exercise discretion and independent judgment in decision-making.
• Proficiency in project management, workflow optimization, and process improvement strategies.
• Advanced communication skills, both written and verbal, for stakeholder engagement and conflict resolution.
• Ability to train, mentor, and lead professional staff in a regulatory environment.
• Strong organizational and time-management skills with a focus on meeting deadlines.

Qualifications

Minimum Qualifications:

Education and Experience - Bachelor’s degree in construction management, Public Administration, Business Administration, or a related field. Relevant experience may substitute for education on a yearfor-year basis. Five (5) years of progressively responsible experience in building permitting, regulatory compliance, or municipal operations, with at least two (2) years in a supervisory capacity. Demonstrated experience in leading teams, process improvement, and regulatory compliance.

Preferred Experience

- Experience in a government or municipal permitting office is highly desirable.

Licensures and Certifications

• International Code Council (ICC) Permit Technician Certification (Required). Development Service Coordinator Certification (Required). Must be eligible to become a Notary Public.

Special Requirements

• - Must be able to type at least 35 words per minute. Must be able to work in a fast-paced environment and manage multiple priorities effectively. Must maintain a high degree of professionalism, discretion, and confidentiality.

Work Environment:

Office setting.