Building Automation Service Specialist - Senior Level

Siemens; Boston (MA); On-site; USD 68,000 - 117,000; Full time

Job summary

Siemens in Cambridge, MA is seeking a Service Specialist to perform tasks on automation systems, respond to service calls, and support digitalization of service operations. This role is based at a single-site location with commutable access from surrounding Boston communities.

The position emphasizes safety, documentation, and customer interaction. You will execute service strategies, collaborate with internal teams, and participate in after-hours on-call, with opportunities for training and

Qualifications

• 3+ years of experience servicing electronic control systems, HVAC equipment, or related building automation systems.
• Experience with electromechanical systems and diagnostic tools (e.g., multimeters).
• Ability to work in ladders, ducts, shafts, and lift up to 75 pounds.
• Must be 18+ with a valid driver's license and meet eligibility for Siemens fleet vehicle program.
• Legally authorized to work in the United States without sponsorship.

Responsibilities

• Execute digitalization and standard service operations strategies.
• Work with Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel.
• Follow safety requirements and complete training as outlined in the training path.
• Maintain tool and test equipment and complete service ticket documentation per policy.
• Provide instructions to customer personnel regarding proper system operations and assist with training.
• Work overtime when needed and participate in on-call rotations.

Skills

HVAC systems

Electromechanical

Willing to travel

Education

High school diploma or GED

18+ with driver's license

Tools

Multimeters

Laptop

Smartphone

Tablet

Job description

Job Family: Buildings

Req ID: 515199

Position Location: This role is based in Cambridge, MA (single-site support) and is commutable from Arlington, Somerville, Waltham, Newton, Medford, and surrounding Metro Boston communities.

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We are improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us!

Our Service Specialists perform assigned tasks on automation systems. Tasks include service agreement maintenance, projects, and on-call (time and material) service. Responds to emergency service calls as directed during regularly scheduled hours and after hours as needed. Our Service Specialists are the face of Siemens, and your expertise and regular interaction with the customer will help them save energy and money, as well as create a more sustainable future for our environment.

As a Service Specialist, **you will:** ****

• Execute digitalization and standard service operations strategies

• Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel

• Follow safety requirements as outlined by Siemens and customers and successfully completes assigned training as outlined in the training path

• Follow mandatory policies, procedures, and standards, may coordinate with contractors on job sites, maintains tools and test equipment

• This role is based in Cambridge, MA (single-site support) and is commutable from Arlington, Somerville, Waltham, Newton, Medford, and surrounding Metro Boston communities.

• Support after hours during on-call rotation, responds to service calls (emergency and on-site) as assigned. Performs repairs as directed on all automation system types

• Be responsible for completing service ticket documentation per the policy, follow and maintain preventive maintenance schedules

• Maintain complete and accurate documentation of services performed and generates reports within Siemens tools

• Provide instructions to customer personnel regarding proper system operations and assists with training

• Identify and reports system discrepancies, suggests system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreement and performs system checkout and startup on projects

• Work overtime when needed (Compressed schedule performance can be a factor and will require extended hours to meet commitments)

• Work rotational on-call and/or minimal overnight travel

• Participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs performs other duties as assigned

You will make an impact with these qualifications:

_Basic Qualifications:_ __

• 3+ years of experience servicing, maintaining, troubleshooting, or commissioning electronic control systems, HVAC equipment, building automation systems, or other related electromechanical systems.

• Demonstrated experience working with electromechanical systems through employment, military service, technical training, or education, including the use of personal computers, software applications, and electronic diagnostic equipment (e.g., multimeters).

• Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions

• Must be able and willing to use hand tools, laptop, email, smartphone, and tablet as well as carrying and moving equipment and tools weighing up to 75 pounds unassisted

• Experience with Microsoft Office (Word, Excel, and Outlook)

• Ability and willingness to work overtime when needed

• Must be 18 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program

• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

• High school diploma or state-recognized GED

Preferred Qualifications:

• 5+ years of experience installing and servicing electronic control or HVAC equipment

• Knowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operations

• Engineering and programming (PLC or BMS) background

• Knowledge of building system communication protocols (BACnet, Modbus, TCP/IP)

• Specialized skill training/certification

About Siemens

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. #LI-TAG #Northeast-EREF #VeteranCareers #TransitioningServiceMember #MilitarySpouse hvac controls, building controls, programming, hvac field technician, heating, ventilation, air conditioning, direct digital control, apogee, Desigo, Modbus, Tridium, Niagara, Alerton, commissioning, LonWorks, BACnet, DDC, BMS, building management, mechanical systems, system integration

Curious to see what a Building Automation Specialists do es every day?

Youtube Video (https://youtu.be/W6JV9XYtOKA?si=DAhv8vlYx-r9JHZ2)

The pay range for this position is $68,401 - $117,259 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

$68,401 $117,259

Organization: Smart Infrastructure

Job Type: Full-time

Category: Engineering