Builder Scheduling Coordinator(Service & Install)

MasterBrand, Inc.; Charlotte (NC); On-site; USD 52,000 - 78,000; Full time

Job summary

MasterBrand Cabinets LLC is seeking a Generalist to ensure field tasks are scheduled and completed on time, maintain warehouse inventory accuracy, and ensure invoices are processed promptly.

Responsibilities include dispatching service technicians and installers, scheduling warranty service, and updating Salesforce with field schedules and delivery reports. Strong Excel/Word skills and experience with Salesforce are preferred.

Qualifications

• High School diploma or GED required; an AS degree is preferred.
• Experience using Excel and Word.
• Experience with Salesforce or similar systems is preferred.

Responsibilities

• Manage service center warehouse inventory accuracy.
• Maintain safety stock levels for critical items.
• Dispatch field staff daily and confirm work completed.
• Schedule warranty service appointments and field appointments in Salesforce.
• Process invoicing and follow up on missing work debriefs.
• Update 3PL systems with schedule changes and delivery reports.

Skills

Service attitude

Attention to detail

Communication skills

Team player

Excel

Word

Salesforce

AS400

Problem solving

Education

High School diploma/GED

AS/AA degree preferred

Tools

Salesforce

AS400

Microsoft Excel

Microsoft Word

Job description

For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home. Come see why our associates love working at MasterBrand.Job Description:The Generalist position plays a key role in servicing our customers. The position is responsible for ensuring that all field tasks are scheduled and completed on-time to meet the needs of our customers, maintaining warehouse inventory controls, and ensuring Customer invoices are completed on time.Reporting StructureThis position reports to the Operations SupervisorAccountabilitiesManage service center warehouse inventory accuracy.Maintain safety stock level of critical path trim/parts items in inventory.Ensure all inventory transactions are processed timely.Dispatch FSR’s, Service Technicians, and Installers daily ensuring field efficiency and confirming dispatched work is completed.Assist in Scheduling Warranty Service Appointments.Scheduling all field appointments utilizing Salesforce.Confirm and stage parts for technicians.Backup Customer Service as needed.Responsible for all invoicing.Follow up with Installers and Service Technicians on any missing work debriefs from previous day.Update 3PL systems with schedule changes. Send required delivery reports to 3PL confirming delivery.Transship release all orders to invoice Customer.Keep track of construction schedules through verbal, electronic, or hard copy communications with the superintendent. Accumulate schedules as specifically required by the Builder on a regular basis to keep up with any changes and ensure alignment in Salesforce.Other duties, incidental or regular, may be assigned at management’s discretion.Characteristics & AttributesSuperior service attitude.Ability to nurture long-term relationships.Attention to details, accuracy.Strong written and verbal communication skills. Ability to communicate with all levels of skilled trades and customers.Self-motivated and team orientedAbility to work in a fast-paced team environment and handle multiple priorities.Ability to follow existing guidelines and establish improved procedures.Experience using computer programs including Excel and Microsoft WordAbility to define problems, collect data, establishes facts. and draw conclusionsAbility to read, analyze, and interpret general business information, documents, and regulations in the English language.Computer literacy, including experience using Microsoft Office software programs, such as Microsoft Word and Excel. Previous AS400 and Salesforce experience is preferred.Ability to handle stressful situations while remaining calm.Education & ExperienceHigh School diploma/GED required; A.S. degree preferred.Experience using computer programs, including Microsoft Excel and Word.Equal Employment OpportunityMasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.Reasonable AccommodationsMasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [e-mail].