BUILD CHAMPION

Micro Center, Inc.; Dallas, Northern (TX, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Employee Discount

Tuition Reimbursement

Paid Time Off

401K Plan

Job summary

Micro Center in Dallas seeks a Build Champion to be the technical expert for custom PC builds, ensuring service quality and training excellence. You will train Build Experts, oversee the Build Experience program, and collaborate with sales and service teams to deliver a premium customer experience.

The role requires mentoring, QA oversight, staying current on PC components and cooling trends, and maintaining a clean, organized work area.

Qualifications

• Completion of Micro Center’s Build Expert Training lesson plan on Micro Center University.

Responsibilities

• Serve as the primary trainer and mentor for other build technicians, ensuring consistent build quality and adherence to standards.
• Oversee the QA (Quality Assurance) process for builds, including completing QA checklists and maintaining minimum quality standards.
• Provide expert guidance on PC building trends, cooling systems, and diagnostic tools to customers and the BYO department.
• Manage inventory of tools, components, and consumables for custom build services.
• Represent the Build Experience program to customers during presentations at pickup, ensuring all expectations are met.
• Track and maintain build KPIs (NPS, Same Day rate, compliance) following SOPs.
• Maintain a clean and organized work area.
• Perform other duties as assigned.

Skills

Customer service

Training

Communication

Team mentoring

Education

High School diploma or equivalent

Build Expert Training (Micro Center University)

Tools

Diagnostic tools

Job description

MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values.

The BUILD CHAMPION serves as the technical expert for custom PC builds, ensuring excellence in customer service, training, and build quality. This role is responsible for training Build Experts, managing the Build Experience program, and collaborating with sales and service teams to deliver a premium customer experience.

MAJOR RESPONSIBILITIES:

• Serve as the primary trainer and mentor for other build technicians, ensuring consistent build quality and adherence to Service Leadership standards, while maintaining detailed documentation for training modules, standard operating procedures, and best practices
• Oversee the QA (Quality Assurance) process for builds, including completing QA checklists, performing secondary verification, and maintaining minimum quality standards to minimize rework and ensure top build quality
• Provide expert guidance on PC building trends, advanced cooling systems, and diagnostic tools to both customers and the BYO (Build Your Own) department to verify component compatibility
• Manage inventory of tools, components, and consumables needed for custom build services
• Represent the Build Experience program to customers during presentations at pickup, ensuring all expectations are met
• Track and maintain personal and shop build KPIs (including NPS, Same Day rate, and operational compliance) by following SOPs and guides to ensure consistent, efficient, high-quality output
• Must be willing to provide photo/headshot for use online in “Meet Your Build Champion” section of Builds Landing pages
• Keep up to date on retail products, current technologies, and service certifications as required by management
• Maintain a clean and organized work area
• Perform other duties and tasks as assigned

EDUCATION & EXPERIENCE:

• Completion of Micro Center’s Build Expert Training lesson plan on Micro Center University.
• High School diploma or equivalent.
• Ability to talk and hear. Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively communicate information verbally in one-on-one and small or large group situations to customers and other Micro Center associates.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form.
• Ability to stand at least eight hours per day. Ability to reach and to grasp or handle objects, tools or controls. Ability to frequently walk, stoop or kneel and to occasionally climb stairs or ladders. Ability to regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 50 pounds. Ability to adjust focus. Color vision, peripheral vision, distance vision, and close vision to read UPC symbols, manuals, etc. Ability to work in conditions typical of a high technology retail environment, including moderate noise levels. Ability to work a retail schedule that includes all hours of store operation as needed — including nights, weekends, holidays, and occasional overtime — with consistent Saturday availability due to historically high build volume on that day.
• The equipment and tools used while performing the essential functions of this job are typical of those in a computer repair and desktop building environment.

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:

• Medical, Dental and Vision Benefits Coveragefor Regular Full-Time Associates
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Paid Time Off for Regular Associates
• 401K Plan with Company Match

OUR GROWTH OPPORTUNITIES:

At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.

Micro Center is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.