Buffalo Wild Wings - Restaurant Manager

High 5 Hospitality Group; Bear (AZ); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Discounted meals

Tuition Reimbursement

Benefits - Medical, Dental, Vision, 4

Paid Time Off

Values-based leadership

Job summary

High 5 Hospitality Group in Bear, Delaware is seeking a Restaurant Manager to oversee daily restaurant operations, staff coordination, and guest satisfaction. You will uphold food quality, service standards and cleanliness while driving profitability.

Responsibilities include hiring and training, scheduling, inventory control, and ensuring regulatory compliance. This role requires strong leadership, budgeting, and excellent communication to deliver an exceptional dining experience across our

Qualifications

• Experience leading restaurant teams in a high-volume setting.
• Knowledge of health, safety, and sanitation regulations.
• Ability to read and comprehend written materials and perform math.
• Strong budgeting and cost-control skills.
• Experience with liquor licensing compliance.

Responsibilities

• Oversee daily operations and staff coordination.
• Ensure guest satisfaction and high service standards.
• Hire, train, schedule, and supervise staff.
• Monitor inventory and control costs.
• Ensure compliance with health and safety regulations.
• Collaborate with marketing for promotions.

Skills

Leadership

Customer service

Organizational skills

Financial acumen

Time management

Problem solving

Health & safety knowledge

Education

Food handlers certification

Alcohol dispensing certification

Driver's license

Criminal background check

Labor laws knowledge

Tools

POS systems

Computer literacy

Job description

Description

We are looking for team members who want to be a part of a growing hospitality group! Made up of 5 award-winning brands (Buffalo Wild Wings, Jersey Mike’s Subs, Buffalo Wild Wings GO, Limestone BBQ and Bourbon, and Eggspectation) we offer many opportunities for growth across franchise and independent brands.

Position Overview

The Manager is responsible for the overall operation of the restaurant, including managing the staff, ensuring customer satisfaction, overseeing daily operations, and maintaining high standards of food quality, service, and cleanliness. This individual plays a critical role in maximizing profitability while delivering an exceptional dining experience for guests.

Duties and Responsibilities

Essential duties and responsibilities include but are not limited to the following:

• Oversee Daily Operations: Supervise all restaurant activities to ensure smooth operation, including managing staff, coordinating kitchen and dining service, and monitoring guest satisfaction.
• Customer Service: Ensure that all guests have a positive dining experience by addressing their needs, resolving complaints, and ensuring high standards of service.
• Staff Management: Hire, train, schedule, and supervise restaurant staff, including servers, chefs, kitchen staff, and cleaning personnel. Foster a positive work environment and motivate the team to meet performance standards.
• Inventory and Budget Management: Oversee inventory levels, manage ordering and stock control, and ensure cost control measures are followed. Maintain a balanced budget for food, labor, and operational expenses.
• Compliance and Safety: Ensure that the restaurant adheres to all health, safety, and sanitation regulations, including food handling, kitchen cleanliness, and employee safety. Maintain necessary licenses (e.g., liquor license, food safety certifications).
• Quality Control: Monitor food quality and presentation, ensuring consistency and adherence to restaurant standards. Ensure that portion sizes and preparation times are maintained.
• Financial Management: Oversee revenue generation, analyze sales data, and create strategies to meet financial goals. Manage cash flow, report on daily, weekly, and monthly financial performance.
• Marketing and Promotion: Collaborate with marketing teams to create and implement promotional strategies, seasonal specials, and customer loyalty programs.

Skills and Abilities Required

• Leadership and Communication: Ability to lead, inspire, and manage a team. Strong interpersonal and communication skills to effectively interact with staff, customers, and vendors.
• Customer Service Excellence: Demonstrated ability to maintain high levels of customer satisfaction through service excellence, problem-solving, and conflict resolution.
• Organizational Skills: Ability to manage multiple tasks simultaneously, prioritize responsibilities, and ensure smooth operations.
• Financial Acumen: Proficient in budgeting, financial analysis, and cost control measures to ensure profitability.
• Time Management: Efficient in scheduling staff, managing time-sensitive tasks, and handling multiple aspects of restaurant operations.
• Problem-Solving: Ability to identify issues quickly and find solutions under pressure, whether related to staff, customers, or operational challenges.
• Knowledge of Health and Safety: Understanding of local food safety and hygiene regulations to ensure the restaurant complies with all health standards.

Education and Training

• 3-5 years of experience in the restaurant industry
• Must possess proper food handlers and alcohol dispensing certifications
• Valid driver’s license
• Satisfactory criminal history
• General knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety and security systems and procedures, and computer operations
• Must be able to read and comprehend written materials, write in grammatically correct sentences, and perform basic to intermediate mathematical computations

Physical Demands

• Standing and Walking: Managers often spend long hours on their feet, walking around the restaurant to oversee operations, interact with staff, and engage with customers.
• Lifting: May need to lift boxes of supplies, equipment, or inventory, typically weighing up to 25 pounds
• Manual Dexterity: Required for tasks such as handling cash, operating a computer or point-of-sale system, and performing various administrative duties.
• Bending and Reaching: Often necessary to access storage areas, restock supplies, or clean various areas of the restaurant.
• Multitasking: The ability to manage multiple tasks simultaneously is essential, often requiring quick movements and decision-making.

Salary posted is based on an hourly wage for a 45 hour work week.

We offer

• Competitive pay
• Discounted meals
• Tuition Reimbursement
• Benefits - Medical, Dental, Vision, 401k and more!
• Paid Time Off
• Values-based leadership