Budtender (Sales Associate) Waukegan IL

Planet 13 Las Vegas; Waukegan (IL); On-site; USD 28,000 - 38,000; Full time

Job summary

Planet 13 Holdings, Inc. in Waukegan, IL is hiring a customer-focused retail associate to educate guests on cannabis products, assist with purchases, and provide an exceptional service experience.

You will balance cash, process returns, help customers find items, participate in upselling, and maintain store cleanliness while staying compliant with state regulations.

Qualifications

• High school diploma or GED required.
• Ability to read and interpret safety rules and manuals.
• Must be 21+ and obtain Agent ID Card and Cannabis Training within 90 days.

Responsibilities

• Create an exceptional customer service experience with guests through education, knowledge of products, and salesmanship.
• Balance the cash register at the beginning and end of shift, and sales at the end of shift.
• Process returns and exchanges according to store policy.
• Identify prices of products and tabulate bills with available equipment.
• Assist customers in locating various products, resolving complaints, or providing information.
• Bag, box, and wrap purchased items.
• Create an exceptional customer service experience with guests.
• Assist and answer customers' questions concerning price and use of merchandise.
• Strong attention to detail and ability to solve and resolve problems in a calm, professional, and courteous manner.
• Participating in the upselling of products to assist in reaching the company's set monthly sales goal.
• Maintain up-to-date knowledge of the endocannabinoid system and all applicable properties and/or effects.
• Comply with all state regulations pertaining to medical and/or retail sales.
• Comply with all cash handling policies and procedures.
• Maintain cleanliness of all surfaces and register area.
• Report all issues to management on duty.

Skills

Customer service

Sales

Cash handling

Product knowledge

Upselling

Communication

Teamwork

Education

High School diploma or GED

Tools

POS system

Job description

We are hiring for our location in Waukegan, Illinois

Planet 13 Holdings, Inc. is a cannabis company based in Nevada, United States. On Nov 1, 2018, the company opened its cannabis dispensary in Las Vegas which became the most significant cannabis dispensary in the world at 112,000 square feet.

The company operates through Planet 13 Cannabis Superstore & Entertainment Complex and other sub-brands like Medizin, Trendi, Leaf & Vine, PURC, and Planet M. The product portfolio of the brands is primarily cannabis products while PURC is a coffee brand.

The company has expanded across the United States and has dispensaries in Orange County, California, Florida, and Illinois.

What You’ll Do:

• Create an exceptional customer service experience with guests through education, knowledge of products, and salesmanship.
• Ensure accurate transactions by balancing the cash register at the beginning and end of shift, and sales at the end of shift.
• Process returns and exchanges according to store policy.
• Identify prices of products and services and tabulate bills with available equipment.
• Assist customers in locating various products, resolving complaints, or providing information.
• Bag, box, and wrap purchased items.
• Create an exceptional customer service experience with guests.
• Assist and answer customers' questions concerning price and use of merchandise.
• Strong attention to detail and ability to solve and resolve problems in a calm, professional, and courteous manner.
• Participating in the upselling of products to assist in reaching the company's set monthly sales goal.
• Maintain up-to-date knowledge of the endocannabinoid system and all applicable properties and/or effects.
• Comply with all state regulations pertaining to medical and/or retail sales.
• Comply with all cash handling policies and procedures.
• Maintain cleanliness of all surfaces and register area.
• Report all issues to management on duty.

Supervisory Responsibilities:

• This job has no supervisory responsibilities.

What you will need:

• Continuous Learning - Seek feedback to improve performance; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others.
• Job Knowledge - Competent in required job skills and knowledge; exhibits the ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
• Problem-Solving - Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem-solving situations.
• Communications - Keep others adequately informed; select and use appropriate communication methods.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Ethic – Treat people with respect; keep commitments; inspire the trust of others; work with integrity and principle; uphold organizational values.
• Organizational support - Follow policies and procedures; complete administrative tasks correctly and on time; support the organization's goals and values.
• Adaptability - Adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Personal Appearance - Dress appropriately for the position; keep yourself well groomed.
• Sales/Service Skills - Achieve sales goals; overcome objections with persuasion and persistence; maintain customer satisfaction and manage difficult and/or emotional situations.
• Attendance/Punctuality - Consistently at work and on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time.
• Dependability - Take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals.; complete tasks on time or notify the appropriate person with an alternate plan.
• Initiative - Volunteer readily; undertake self-development activities; seek increased responsibilities; ask for and offer help when needed.
• Quality - Demonstrate accuracy and thoroughness; look for ways to improve and promote quality. Apply feedback to improve performance; monitor own work to ensure quality.
• Safety and Security - Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly.

Computer Skills

• To perform this job successfully, an individual should have knowledge of basic computer systems.

Certificates, Licenses, Registrations:

• Must acquire an Agent Identification Card and be 21 years of age or older. Must complete Sexual Harassment Prevention Training and Cannabis Responsible Vendor Training within the first 90 days of employment.

Education and/or Experience:

• High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

Mathematical Skills:

• Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability:

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to stand and sit. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, gender identity, disability status, or protected veteran status. The Company will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws.