Budtender

Renew Cannabis Co.; New York (NY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Renew Cannabis Co. in New York is seeking a Budtender who serves as the brand face, educating customers and connecting them with the right cannabis products for recreation or wellness.

This role emphasizes customer service, SOP adherence, and maintaining a clean, compliant retail space while building lasting relationships with our customers.

Qualifications

• Must provide consistent exceptional customer service.
• Follow SOPs to maintain a compliant retail experience.
• Maintain cleanliness and appearance of the store.
• Ability to educate customers about products.

Responsibilities

• Records, arranges, and packages patient orders
• Maintains an organized environment and facility appearance
• Provide consistent exceptional service for new and existing customers
• Accuracy in point of sale system entry
• Respond to customer requests for information in a patient and informative way
• Maintain a basic understanding of the products available within the retail location
• Be able to follow best practices established by the store for customer engagement and compliance
• Projects a positive image of the organization to employees, customers, industry, and community
• Ability to build long term relationships with customers for referrals and repeat business

Skills

Customer service

Product education

Communication

Compliance awareness

Tools

POS system

Job description

The role of Budtender is more customer service and success than sales. Not only are you the face of our company to our customers but you are the conduit by which new customers learn more about products available to them. It is important to be comfortable as an educator and thrive on connecting our customers with the correct products to achieve whatever recreational or wellness result they are after. It is important for the Budtender to follow SOP’s in order maintain a compliant retail experience as well as take responsibility for the overall cleanliness and appearance of the environment. Awareness and Ownership is key...

• Records, arranges, and packages patient orders
• Maintains an organized environment and facility appearance
• Provide consistent exceptional service for new and existing customers
• Accuracy in point of sale system entry
• Respond to customer requests for information in a patient and informative way
• Maintain a basic understanding of the products available within the retail location
• Be able to follow best practices established by the store for customer engagement and compliance
• Projects a positive image of the organization to employees, customers, industry, and community
• Ability to build long term relationships with customers for referrals and repeat business