Budtender

Crisp Community LLC; Cromwell (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

CRISP CANNABIS in Connecticut is seeking a dedicated Budtender to join our on-site retail team. You will assist customers, process transactions, support inventory controls, and uphold store standards in a fast-paced cannabis environment.

The role emphasizes educating customers, recommending products, and ensuring compliant, responsible use while maintaining professional customer service and accuracy at the register.

Qualifications

• Minimum 21 years of age; high school diploma or equivalent preferred.
• Retail, hospitality, sales or customer-service experience preferred; cannabis experience helpful but not required.
• Strong customer service skills and a friendly, professional demeanor.
• Ability to learn product information, operate a point-of-sale system, and handle cash accurately.
• Able to follow procedures, accept coaching, manage multiple tasks, and work cooperatively.
• Must pass post-offer background check and meet state licensing/credentialing criteria.

Responsibilities

• Greet customers promptly and assess preferences, interests, and budget.
• Help customers navigate products and make informed purchases without high-pressure tactics.
• Provide recommendations and communicate promotions, loyalty programs, and featured products.
• Maintain knowledge of product categories, brands, formats, potency, pricing, and promotions.
• Explain product characteristics, consumption methods, onset, duration, storage, and responsible use.
• Address routine questions and refer escalated matters to the Shift Lead.

Skills

Customer service

Cash handling

Retail sales

Product knowledge

POS system

Communication

Education

High school diploma or equivalent

Tools

POS system

Job description

Why Join CRISP CANNABIS?

At CRISP CANNABIS, we take pride in delivering top-tier cannabis products crafted with precision, compliance, and care. As Connecticut's legal cannabis market continues to grow, we are seeking a dedicated, passionate Budtender to join our retail team. If you excel in a fast-paced environment, love educating customers, and take pride in providing exceptional retail experiences, this is your opportunity to build a rewarding career at the forefront of the cannabis industry.

Your Impact

The Budtender creates a welcoming, knowledgeable, and compliant customer experience. Reporting to the general manager and/or assistant manager and working under the daily direction of the Shift Lead, the Budtender assists customers, processes transactions, supports inventory controls, and maintains store standards.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other responsibilities and projects may be assigned for the overall benefit of the organization.

Customer Experience, Sales & Product Knowledge

• Greet customers promptly and ask appropriate questions to understand their preferences, interests, and budget.
• Help customers navigate available products and make informed purchasing decisions without highpressure sales tactics.
• Provide relevant recommendations and communicate approved promotions, loyalty programs, and featured products.
• Maintain knowledge of product categories, brands, formats, potency information, pricing, and promotions.
• Use approved information to explain product characteristics, consumption methods, onset, duration, storage, and responsible use.
• Do not make medical claims, guarantee product experiences, or encourage unsafe consumption.
• Address routine customer questions and concerns and refer unresolved, sensitive, or escalated matters to the Shift Lead.

Point-of-Sale & Cash Handling

• Verify customer eligibility, identification, transaction information, and purchasing limits before completing a sale.
• Accurately enter products, quantities, prices, promotions, and customer information in the point-of-sale system.
• Apply only authorized discounts and obtain approval for voids, returns, price overrides, or restricted transactions.
• Count assigned drawers, handle cash accurately, follow reconciliation procedures, and report discrepancies.
• Maintain control of the assigned register and never share system credentials.

Inventory, Order Fulfillment & Compliance

• Accurately select and verify products for in-store, online, pickup, drive-thru, and other approved orders.
• Assist with product counts, shelf verification, replenishment, and organized product placement.
• Handle products securely and report missing, damaged, mislabeled, or inconsistent inventory.
• Follow product movement, storage, hold, recall, return, and discrepancy procedures and never make an unauthorized adjustment.
• Protect confidential information and report suspected diversion, theft, fraud, or security events.

Store Standards & Teamwork

• Maintain clean, orderly registers, displays, pickup areas, restrooms, and employee work areas.
• Complete assigned opening, closing, cleaning, restocking, merchandising, and checklist duties.
• Follow directions from the Shift Lead and assist other stations as customer flow requires.
• Report to work on time, in the required uniform, and prepare for the assigned shift.

What You Bring (Qualifications)

• Must be at least 21 years of age; a high school diploma or equivalent preferred.
• Previous retail, hospitality, sales, or customer-service experience preferred; cannabis experience is helpful but not required.
• Strong customer service skills and a friendly, professional, and responsible demeanor.
• Ability to learn product information, operate a point-of-sale system, and handle cash accurately.
• Ability to follow procedures, accept coaching, manage multiple tasks, and work cooperatively.
• Must successfully complete a post-offer background check and meet state licensing/credentialing criteria.

Additional Expectations

• This is an on-site position at an assigned Crisp Cannabis retail location.
• A flexible schedule is required and may include mornings, evenings, weekends, holidays, opening shifts, and closing shifts.
• Regular attendance, transaction accuracy, and completion of assigned tasks and training are essential.
• The Budtender has no supervisory authority and follows daily direction from the Shift Lead and management.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to maintain focus, talk, or listen. The employee frequently is required to use hands or fingers and handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; carry; push; pull; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The employee is regularly exposed to strong cannabis odors and is frequently required to handle cannabis products. Exposure to environmental particles such as pollen and plant pathogens. The noise level in the work environment is usually low to moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.

The company is a substance-free workplace and an equal opportunity employer that values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, ancestry, intellectual or learning disability, status as a victim of domestic violence, past or present history of mental disorder, pregnancy, reproductive health decisions, age, genetic information, marital status, veteran status, disability status, or any other characteristic protected by state or federal guidelines.

Due to industry compliance requirements, final candidates must successfully complete a post-offer background check and meet state licensing/credentialing criteria.