BT Technical Trainer

Faith Technologies; Menasha (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

Faith Technologies is seeking a BT Technical Trainer to develop and deliver technical training across core enterprise technologies, including AI, Microsoft 365, collaboration platforms, and digital workplace solutions. You will design learning paths and deliver instructor-led, virtual, and on-demand sessions, partnering with BT teams to identify skill gaps.

You will contribute to documentation, knowledge management, and continuous improvements of training programs while mentoring peers and

Qualifications

• Education: Associate's degree in IT, Education, or related field, or equivalent experience.
• 3+ years of technical training, IT support, or instructional design in a corporate setting.
• Ability to train on Microsoft 365 apps (Teams, SharePoint, OneDrive, Outlook), Autodesk Vault and CAD tools.
• Bilingual: English required; Spanish preferred.

Responsibilities

• Design and deliver technical training programs for enterprise technologies, in-person and virtual.
• Develop structured learning paths and curricula aligned to business needs.
• Facilitate instructor-led sessions, workshops, and webinars across multiple locations.
• Create scalable training content: eLearning modules, videos, job aids, guides.
• Partner with Digital Workplace, BT teams and L&D to support rollouts and adoption.
• Identify knowledge gaps and recommend targeted training solutions.
• Promote best practices to improve productivity and collaboration.
• Develop & maintain training docs, knowledge base, user guides.
• Evaluate training effectiveness and drive continuous improvement.
• Collaborate with cross-functional teams to align training with BT services.
• Deliver onboarding training and mentor peers.

Skills

Technical training

Instructional design

English proficiency

AI technologies

Microsoft 365

Collaboration tools

End-user enablement

Education

Associate's degree in IT or Education

Tools

Microsoft 365

Autodesk Vault

CAD tools

AI technologies

Google Workspace

Job description

You've discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And - as "one of the Healthiest 100 Workplaces in America" - is focused on the mind/body/soul of team members through our Culture of Care .In this role, the BT Technical Trainer develops training content across core enterprise technologies-such as AI technologies, Microsoft 365, collaboration platforms, endpoint tools, and digital workplace solutions-and delivers engaging instructor-led, virtual, and on-demand learning experiences. The BT Technical Trainer partners closely with Digital Workplace, BT teams, and business stakeholders to identify skill gaps, promote adoption of new technologies, and ensure employees are equipped with the knowledge and confidence to maximize productivity. P artners with BT leadership to shape the training roadmap and prioritize initiatives against business goals . This role also contributes to documentation, knowledge management, and continuous improvement of training programs and learning strategies.

MINIMUM REQUIREMENTS

Education: Associate's degree in Information Technology, Education, or related field; or equivalent combination of education and experience.

Experience: 3+ years of experience in technical training, IT support, or instructional design within a corporate or enterprise environment, with the ability to deliver training on Microsoft 365 applications (Teams, SharePoint, OneDrive, Outlook), Autodesk Vault, CAD-related tools, manufacturing platforms, and emerging AI technologies. Bilingual - English required, Spanish preferred.

Travel: 20-30%

Work Schedule: Typical work hours are between 7:00 a.m. and 5:00 p.m. Monday - Friday; however, work may be performed at any time on any day of the week to meet business needs.

KEY RESPONSIBILITIES

• Training Development & Delivery
  • Design and deliver engaging technical training programs for enterprise technologies, both in-person and virtually.
  • Develop structured learning paths and curricula, aligned to business needs.
  • Facilitate instructor-led sessions, workshops, and webinars for employees across multiple locations.
  • Create scalable training content, including eLearning modules, videos, job aids, and quick reference guides.
• Technology Adoption & Enablement
  • Partner with Digital Workplace, BT teams and L&D to support new technology rollouts and adoption initiatives.
  • Identify knowledge gaps and recommend targeted training solutions to improve user proficiency.
  • Promote best practices for technology usage to improve productivity and collaboration.
  • Act as a subject matter expert for end-user tools and digital workplace technologies, including but not limited to Office 365, Google Workspace and various AI tools.
• Content Management & Documentation
  • Develop and maintain training documentation, knowledge base articles, and user guides.
  • Ensure all training materials are current, standardized, and aligned with BT policies and procedures.
  • Maintain organized libraries of training resources for easy employee access.
• Measurement & Continuous Improvement
  • Evaluate effectiveness of training programs through feedback, assessments, and adoption metrics.
  • Analyze trends to identify opportunities for improving training outcomes and delivery methods.
  • Continuously enhance training strategies based on evolving technologies and business priorities.
• Collaboration & Stakeholder Engagement
  • Collaborate with cross-functional teams to align training with BT services.
  • Engage with business leaders to understand training needs and tailor solutions accordingly.
  • Support enterprise communication efforts related to training and technology changes.
• Team Support & Onboarding
  • Deliver onboarding training for new employees on core BT systems and tools.
  • Provide mentorship and guidance to peers and internal trainers when applicable.
  • Model FTI values and professionalism in all interactions.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

How Does FTI Give YOU the Chance to Thrive?

If you're energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what's possible for your future. Once you're a team member, you're supported and provided with the knowledge and resources to achieve your career goals with FTI. You're officially in the driver's seat of your career, and FTI's career development and continued education programs give you opportunities to position yourself for success.

FTI is a "merit to the core" organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.

Benefits are the Game-ChangerWe provide industry-leading benefits as an investment in the lives of team members and their families.

You're invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here.

If you're ready to learn more about your career with FTI,

Faith Technologies, Inc. is an Equal Opportunity Employer - veterans/disabled. Employment is contingent upon successfully passing a background and drug test.