BSW Student Services Manager

UNC-Chapel Hill; Chapel Hill (NC); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid leave

Discounts on campus services

Job summary

University of North Carolina at Chapel Hill is seeking a BSW Student Services Manager to coordinate student services for the Bachelor of Social Work program. You will oversee admissions, recruitment, degree progress, data management, reporting, and cross‑unit collaboration.

The role emphasizes developing data systems, dashboards, and insights to support program planning, accreditation, and decision‑making. Hybrid work is possible, with UNC staff residing within commuting distance.

Qualifications

• Experience coordinating student services in higher education, including admissions, recruitment, enrollment management, student support, or related functions.
• Ability to lead and coordinate complex processes.
• Strong organizational and analytical skills.
• Ability to manage multiple priorities, maintain accurate student records and translate findings into actionable information.
• Excellent written, oral, and interpersonal communication skills.

Responsibilities

• Coordinate student services for the BSW program from application through graduation.
• Oversee admissions administration and student data management.
• Develop and maintain data systems, reports, and dashboards.
• Analyze data across the student lifecycle to identify trends and inform decisions.
• Collaborate with BSW leadership, faculty, staff, and university partners.

Skills

Coordinating student services

Admissions coordination

Data management

Reporting & dashboards

Strong organizational skills

Education

Bachelor's degree

Job description

Full-time/Part-time Permanent/Time-Limited

Full-time/Part-time Permanent/Time-Limited Full-Time Permanent

If time-limited, estimated duration of appointment

This position is not eligible for H-1B sponsorship.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC -Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit

The mission of the School of Social Work is to advance equity, transform systems, and improve lives. The School’s curriculum supports the mission and recognizes the uniqueness of the region served, including concerns for disadvantaged, vulnerable, and oppressed individuals, families, and communities. Classes provide rigorous and evidence-based content, and give students the opportunity to explore theory, learn intervention skills and engage in challenging dialogue with colleagues. The School works to become the leading school of social work for impact – generating knowledge with powerful and positive consequences.

The School of Social Work offers M.S.W. and Ph.D. degrees. Dual degrees are offered in Law, Public Health, Public Administration, and Divinity (with Duke University). The faculty members of the School of Social Work have strong collaborative relationships with many campus units such as the Schools of Medicine, Public Health, Nursing, Law, Government, Education, and the Department of City and Regional Planning as well as University Centers and Institutes such as the Cecil G. Sheps Center for Health Services Research, the Carolina Population Center, the Center for Developmental Sciences, Frank Porter Graham Child Development Institute, and the Institute on Aging. We also maintain dynamic relationships with community agencies, state and federal government, and research groups in the Research Triangle Park and across the U.S.

To learn more about the School of Social Work, please visit our website at https://ssw.unc.edu/.

Position Summary

Hybrid: This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station. If business needs change, an individual employee’s designation may be adjusted with a required minimum of ten (10) business days’ notice unless employee conduct or safety issues necessitate otherwise at the discretion of management.

The BSW Student Services Manager provides coordination for student services within the Bachelor of Social Work ( BSW ) Program in the UNC School of Social Work. The BSW Student Services Manager reports to the Associate Dean for Undergraduate Education, and supports key functions across the undergraduate student experience, including admissions and recruitment, degree progress, student data management, reporting, and coordination with University offices.

As the BSW program scales to full implementation, the Student Services Manager will provide oversight of systems and processes that support students from application through graduation. The Student Services Manager is responsible for BSW admissions administration and student data management, coordinating recruitment and admissions activities, and developing and maintaining student data systems, reports, and dashboards. This position analyzes and synthesizes data across the student lifecycle to identify data-related trends, emerging needs, and opportunities for improvement, and provides actionable information to BSW leadership to support program planning, assessment, accreditation, and decision-making.

As a member of the BSW leadership team, the Student Services Manager collaborates with BSW leadership, faculty, staff, and University partners to ensure coordinated and student-centered services. This position develops expertise in relevant University and School policies, systems, and resources to help ensure BSW practices align with University and School requirements.

Minimum Education and Experience Requirements

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Management Preferences

• Demonstrated experience coordinating student services in higher education, including admissions, recruitment, enrollment management, student support, or related functions.
• Demonstrated ability to lead and coordinate complex processes.
• Strong organizational and analytical skills.
• Ability to manage multiple priorities, maintain accurate student records and translate findings into actionable information.
• Excellent written, oral, and interpersonal communication skills, with the ability to communicate complex information clearly.

Required Licenses/Certifications

Special Physical/Mental Requirements

Campus Security Authority Responsibilities

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at [phone] or send an email to [e-mail]

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

Required Documents

• Curriculum Vitae / Resume
• Cover Letter
• List of References

Optional Documents

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Please select the response below that best describes your experience/education for the Student Services Specialist position.
  • Bachelor's, Master's, and/or Doctorate
  • Associate's degree and at least 2 years of related experience
  • Combination of post-high school education and experience in a related field to equal at least 4 years (ex. 1 year of college and 3 years of related experience)
  • Did not complete high school but have a combination of high school education and related experience to equal at least 8 years ( ex. 1 year of high school and 7 years of related experience)
  • None of the above