BSC Customer Service Liaison Partime

Vibrant Works; San Angelo (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Vibrant Works in San Angelo, TX is a nonprofit dedicated to empowering individuals with vision loss through rehabilitation services and employment opportunities.

The Customer Service Liaison serves as the primary contact for customers, ensuring satisfaction with products and services, while coordinating with store personnel to oversee orders and resolve issues. This role emphasizes teamwork and reliability in a mission-driven environment.

Qualifications

• High School diploma or equivalent required.
• Experience with a base service center (BSC) highly preferred.
• Experience with Windows software is preferred.

Responsibilities

• Track customer order status and coordinate transfers for delays.
• Receive orders and inquiries via email, fax, and phone.
• Verify and audit sales orders.
• Create backorders when applicable.
• Ensure pricing and minimum order quantities are accurate.
• Address customer concerns and relay feedback to management.
• Handle accounts receivable for customers.
• Assist with inventory control.
• Complete special projects as needed.
• Demonstrate and embody our values: Be Limitless, Be Resilient, Be People Centered, Be a Team, and Be Trustworthy.

Skills

Customer Service

Customer-centric mindset

Basic Math

Basic Computer Skills

Typing

Organizing & Prioritizing

Attention to detail

Teamwork

Education

High School diploma or equivalent

Tools

Windows

Job description

About the Company: Vibrant Works, a nonprofit organization, has been empowering individuals with vision loss since 1933. Formerly known as San Antonio Lighthouse for the Blind and Vision Impaired, we are dedicated to providing rehabilitation services and employment opportunities for people who are blind or vision-impaired. Our mission is grounded in promoting independence, self-reliance, and inclusivity. Through meaningful work experiences, we continue to make a positive impact on lives and

Job Summary:

The Customer Service Liaison serves as the primary point of contact for customers and addresses concerns. The CSL’s primary role is to ensure customer satisfaction with the product or service, and help maintain positive and profitable customer relationships. Working closely with store personnel, they provide total oversight of customer requests and provide quality customer service.

JOB FUNCTIONS AND RESPONSIBILITIES:

• Tracks customer order status, conducts follow ups, and secures transfers for delayed shipments, and notification of received merchandise
• Receives customer orders and inquiries from e-mail, fax and telephone
• Verifies and audits sales orders;
• Ensures creation of backorders when applicable
• Ensures accuracy in price and minimum order quantity
• Addresses customer concerns and complaints; and keeps store management involved in any customer feedback
• Works AR for customer accounts
• Assists with inventory control
• Completes special projects as needed
• Must be able to conduct repetitive motions on a daily basis.
• Must be able to stand/sit for long periods of time
• Other duties as assigned
• Demonstrate and embodies our values: Be Limitless, Be Resilient, Be People Centered, Be a Team, and Be Trustworthy

EDUCATION/EXPERIENCE:

• High School diploma or equivalent required
• Experience working with a base service center (BSC) highly preferred
• Experience with Windows

SKILLS/ABILITIES:

• Customer Service Skills required
• Must carry a mentality of being customer-centric (customer-focused)
• Basic Math skills required
• Basic computer skills required
• Ability to type on a keyboard and operate general office equipment
• Ability to organize, prioritize and follow through on tasks and projects
• Ability to pay close attention to detail
• Willingness to be a leader, with a strong commitment to teamwork

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting, standing and bending
• Must be able to lift up to 50 pounds

This job description does not imply these are the only duties to be performed. The incumbent in this position will perform such other tasks as may be required for the effective operations of the Division/Department upon request by his/her supervisor.

Please note: Under the AbilityOne Program, Vibrant Works gives hiring preference to individuals who are legally blind. Any decision to disclose a disability by an applicant related to the hiring preference is completely voluntary. Requesting such information is also a part of our affirmative action efforts. Information that is disclosed will remain confidential. Also, your decision not to disclose disability status will not have a negative impact in the hiring process.

Vibrant Works is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, gender identity, race, creed, color, national origin, honorably discharged veteran or military status, the presence of any sensory, mental or physical disability, the use of a dog guide or service animal by a person with a disability, or any other characteristic protected by federal, state, or local law.