BSA/ Process Improvement Analyst

Compunnel, Inc.; Stamford (CT); On-site; USD 75,000 - 110,000; Full time

Job summary

A leading company is looking for a Business Process Improvement Analyst to enhance their Customer Operations. This role involves analyzing current business processes, recommending improvements, and utilizing advanced modeling techniques. Ideal candidates will have experience in process analysis and familiarity with various modeling tools.

Qualifications

• Advanced understanding of business functions and workflows.
• Strong analytical and interpersonal skills.
• Experience with process modeling and tools.

Responsibilities

• Facilitate process workflow modeling and automation capabilities.
• Review trends to ensure process outputs meet desired results.
• Validate IT process design and create workflows using analysis tools.

Skills

Analytical skills

Interpersonal skills

Communication

Process analysis

Process flows using BPMN

Independent working

Tools

Visio

BPMN

MicroStrategy

Tableau

Bizagi

Camunda

Miro

Job description

One of our partners is hiring for a Business Process Improvement Analyst to support their Customer Operations organization.

This role requires understanding the structure, policies, and operations of the lines of business to enable change and deliver value to the organization.

The analyst conducts complex analysis on current and future state business processes and workflows with the objective of identifying opportunities for improvement or automation.

MAJOR DUTIES AND RESPONSIBILITIES

• Facilitate process workflow modeling to collaborate on process improvements, automation capabilities, and clearly defined end-to-end use cases.
• Review information and trends to ensure that process outputs achieve desired results and that services meet agreed-upon service levels.
• Validate IT process design and documentation for new enhancements as needed.
• Create workflows and present findings using PowerPoint, Excel, and Visio.

REQUIRED QUALIFICATIONS

• Ability to read, write, speak, and understand English.
• Excellent interpersonal skills and ability to present performance feedback effectively.
• Strong analytical skills.
• Ability to work independently.
• Advanced understanding of business functions, workflows, and processes.
• Deep knowledge of process modeling techniques such as BPMN, UML diagrams, data flow diagrams, and sequence diagrams, along with modeling tools like Visio, Bizagi, Camunda, Miro, and Lucid.
• Familiarity with Celonis or similar process mining tools is a plus.
• Previous reporting experience with MicroStrategy or Tableau is a plus.

Primary Skills:

• BPMN
• Visio
• Process analysis
• Process flows using BPMN (Business Process Model and Notation)
• Design validation with Visio and BPMN