Brook Lane Security Officer In-Patient

Meritus Health; Hagerstown (MD); On-site; USD 49,000 - 72,000; Full time

Job summary

A leading healthcare provider is seeking a Security Officer to ensure safety and security within the facility. The role involves monitoring in-patient units, managing conflicts, and providing excellent customer service. Candidates should have a high school diploma and prior security experience in a healthcare setting is preferred. The position offers a comprehensive benefits package, including health insurance and paid time off, starting from day one.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short and Long-term Disability Coverage

401k Plan

Education Assistance Program

Employee Assistance Program

Paid Time Off

Shift Differential

Qualifications

• Prior safety/security experience in healthcare preferred.
• Experience working with the public; demonstrates excellent customer service skills.

Responsibilities

• Maintains visibility on in-patient units and monitors entrances.
• Uses verbal or de-escalation techniques to manage conflicts.
• Executes emergency procedures and assists with compliance.

Skills

Customer Service

Conflict Management

Verbal De-escalation

Education

High School Degree

Associate Degree in Related Field

Job description

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Join to apply for the Brook Lane Security Officer In-Patient role at Meritus Health

• Maintains visibility on in-patient units.
• Monitors entrances in assigned location or via video surveillance.
• Interacts with the public and provides effective/excellent customer service.
• Uses verbal or de-escalation techniques to manage conflicts.
• Inspects, secures, and records all patient belongings upon entering the building and ensures that the belongings are returned upon discharge or exit from the building.
• Ensures that all employees and visitors have proper credentials for accessing buildings (ID badges or passes).
• Takes proactive steps to create a safe environment for staff, patients, and visitors.
• Monitors alarm and security systems.
• Operates the Access Control Systems and access cards.
• Records relevant shift-related activities in Security Log.
• Day Room presence during mealtimes (Adolescent and Tween Units)
• Family visitation (retrieve patient from hospital unit and escort to and from the Hobby-skills Room and remain with patient during visitation).
• 1:1s in the hospital units (change/rotate every 2 hours).
  
  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

VISIBILITY/SECURITY MONITORING

• Maintains visibility on in-patient units.
• Monitors entrances in assigned location or via video surveillance.
• Interacts with the public and provides effective/excellent customer service.
• Uses verbal or de-escalation techniques to manage conflicts.
• Inspects, secures, and records all patient belongings upon entering the building and ensures that the belongings are returned upon discharge or exit from the building.
• Ensures that all employees and visitors have proper credentials for accessing buildings (ID badges or passes).
• Takes proactive steps to create a safe environment for staff, patients, and visitors.
• Monitors alarm and security systems.
• Operates the Access Control Systems and access cards.
• Records relevant shift-related activities in Security Log.
• Day Room presence during mealtimes (Adolescent and Tween Units)
• Family visitation (retrieve patient from hospital unit and escort to and from the Hobby-skills Room and remain with patient during visitation).
• 1:1s in the hospital units (change/rotate every 2 hours).
  
  

INTERVENTIONS

• Responds to disruptive situations as needed (angry visitors, suspect person, etc.) as an interim measure prior to calling law enforcement.
• Responds to patient escalation events, restraint, and seclusion incidents in the hospital. Assists in restraining individuals who present a safety risk as clinically determined by an RN or physician in accordance with therapeutic intervention programs.
• Calls for law enforcement support when needed.
• Responds to emergencies, bomb threats, fire alarms, or other alarms in compliance with established policies and procedures.
  
  

EMERGENCY MANAGEMENT DUTIES

• Executes emergency procedures
• Monitors performance and effectiveness of hospital fire protection systems, including the fire and emergency drills as scheduled.
• Assists with the department’s responsibilities for compliance with The Joint Commission standards and NFPA requirements as assigned.
• Prepares written security incident reports as needed
• Completes training related to emergency management as assigned.
• Assists in the annual delivery of Emergency Management Preparedness training as assigned.
  
  

Other Duties As Assigned

• Patient transports (radiology, lab, urgent care, ER, direct admits from NV or Frederick, etc.).
• Transport laundry to EVS Department near the end of the shift.
• Transport trash from end of hospital units (placed at the nursing station side of the unit doors) to the EVS department near the end of the shift.
• Transport meal carts back to Dietary Department following hospital meals.
• Performs other duties as required or assigned by supervisor.
  
  

Education – High School Degree or equivalent required; Associate degree in related field preferred.

Experience – Prior safety/security experience in a healthcare or long term care setting preferred. Experience working with the public; demonstrates excellent customer service skills.

Licensure/Certification – Valid Driver’s License, A driving record as required by law for vehicle expected to operate. No record of moving violations in the past three years is preferred. Certified copy of driving record is required to be provided by team member annually on date of birth. Acknowledgement with signature to “Attestation A” of Meritus Vehicle Management Use and Control policy. Must be at least 21 years of age.

Knowledge/Skills/Abilities – Experience working with the public; demonstrates excellent customer service skills. Strong verbal de-escalation skills to avert conflict.

Caring for Our Team

We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the first day of the month following 30 days of employment, along with life insurance, short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.

Happy to Help

At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Hospitals and Health Care

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