Brokerage Post Entry Agent

Expeditors International; Laredo (TX); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Expeditors International seeks a Post Entry Agent to execute post-entry duties, ensure brokerage compliance, and support cross-functional teams in achieving customer service excellence.

The role emphasizes adherence to customs regulations, timely training completion, and proactive communication with customers and internal stakeholders.

Qualifications

• Bachelor's degree in Business Administration or related field preferred.
• 3 years’ experience in import brokerage.
• Experience interacting with government agencies.
• Customer satisfaction oriented and proactive in customer service.
• Strong interpersonal and communication skills, ability to communicate at all levels in writing and orally.

Responsibilities

• Monitor post entry submissions and coordinate with customer and operations teams.
• Maintain post entry documentation and records.
• Identify improvement opportunities for tools and processes to increase efficiency.
• Communicate status and issues to customers in a professional manner.

Skills

Interpersonal skills

Communication skills

Problem solving

Microsoft Office

Education

Bachelor's degree in Business Administration

Customs Brokerage License

Tools

Microsoft Office

Job description

As a Fortune 500 company, Expeditors employs more than 16,000 trained professionals in a worldwide network of over 329 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customize solutions and seamless, integrated information systems. Our services include the consolidation and forwarding or air or ocean freight. Customs brokerage, vendor consolidation, cargo insurance, time-define transportation. Order and risk management, warehousing. distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Job Description

The Brokerage Post Entry Agent proactively executes flawless operational performance, productivity, technical expertise, excellent customer service and consistently driving efficiency, supporting our Vision and Mission Statement. The Post Entry agent supports post entry activities and projects while ensuring compliance with brokerage imports standards, policies and procedures.

Proactively monitor the following key metrics to achieve the expected results:

Employee Satisfaction

• Complete 52-hour training per year (4.5 per month).
• Complete all mandatory trainings timely. Including New Hire trainings timely.
• Ensure timely completion of CICS (2 years) and Billing Certification (1 year).
• Employee development ownership, participating in all scheduled 1:1’s and EPE’s in a timely/actively manner.

General responsibilities:

• Exemplify and Teach Our Culture, Mission and Goals.
• Follow the 10 Critical Success Factors.
• Contribute to build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department.
• Timely completion of 52-hour trainings per year (4.33 per month) and required trainings.
• Own your self-development. Prepare, follow-up and execute on your personal development goals.

Post Entry Activities

Efficiently monitor the Post Entry Management Application, assisting in all activities related to post entry submissions, working in coordination with customer, operations, the CEE and CBP when appropriate.

• Performance: Ensure self-assessing, proactively prioritization of requests depending on workload, urgency and time sensitivity based on Customs Regulations timelines.
  • Organize and re-prioritize all request as needed to meet all deadlines accordingly:
    • Post Summary Corrections (PSC).
    • 520D NAFTA Refund request.
    • 3347 Declaration of Owner.
    • 514 Protest and CAPE filings.
  • Keep all Post Entry documentation updated and referenced in our electronic records.
  • Actively participate in identify improvement opportunities of our tools and continuously strive for efficiency, productivity and quality of the service.
  • Strong knowledge of customs regulations and proper follow of our post entry procedures.
• Monitor and properly tend to Customs rejections, identify PSC docs required requests, email management, 520D USMCA refund status review, 3347 Declaration of owner confirmations, and CEE communications.
  • Consistently close off all finalized post entry & 520D projects with recaps and invoice customers accordingly.
  • Upload all pertinent project back up correspondence and information.
  • Review all 520D USMCA refund request for USMCA certifications compliance.
  • Review all PSCs for customer approval and appropriate compliant back up or customer confirmation prior to submission.
  • Review all 3347 Declaration of owner for compliant customer approval and CEE notification as well as CEE feedback/confirmation correspondence, upload all backup to our electronic records.
• Communications to our customers, both internal and external, are expected to be continuously maintained at the highest level. Ensure that the customer is aware of the status and/or problems relating to the service provided.
  • Responses to inquiries from internal and external sources are prompt, accurate and reliable.
  • A professional, courteous and confident attitude should always be displayed to our customers and co-workers.
  • All correspondence should be addressed within the hour or acknowledge the request and action within 24 hours.

Security, Health and Safety

• Immediately report any unsafe condition or incident to the Branch Health and Safety representative.

Finance

• Understand and follow credit policy.
• Timely and correctly bill all processed entries, update CFIT notes with any exceptions.
• Understand all accounting processes and reports and its impact.
• Monitor and constantly work on preventing monetary losses.

Qualifications

To be the most effective in the position we are looking for the following skills and experience:

• Bachelor's degree in Business Administration or related field (Preferred).
• Customs Brokerage License (Preferred).
• 3 years’ experience in import brokerage.
• Experience interacting with government agencies.
• Certified Import Clearance Specialist Certifications (Internal).
• Customer Satisfaction oriented and proactive in customer service.
• Strong interpersonal and communication skills, ability to communicate at all levels written and oral communication and presentations.
• Ability to relate and influence employees at all levels.
• Problem solving and business analytical skills.
• Ability to complete work within standard procedures, guidelines and office policies.
• Disposition to take ownership on assigned projects.
• Self-driven personality and good business sense are expected.
• Strong computer skills, including knowledge of all Microsoft Office applications.
• Hands on knowledge of Post Entry Standard Processes (Preferred).
• Understanding of 19 CFR (Parts 1 – 199) and the HTSUSA.
• Research, problem solving and results oriented.

Additional Information

All your information will be kept confidential according to EEO guidelines.