Brokerage Operations Coordinator

Ryan Specialty, LLC; New York (NY); Hybrid; USD 34,000 - 43,000; Full time

Job summary

Ryan Specialty, a division of Ryan Specialty, LLC, is seeking an experienced Broker Assistant to support a busy Casualty brokerage team in New York. This role focuses on keeping the brokerage process organized, responsive, and moving forward, with 1-3+ years of relevant experience.

You will partner with brokers on renewals, marketing preparation, documentation, and day-to-day client and market support while maintaining strong organizational and communication skills in a fast-paced team setting.

Qualifications

• 1-3+ years of experience in an insurance brokerage or related support role.
• Experience directly supporting brokers or a brokerage team preferred.
• Wholesale insurance and/or casualty experience preferred.
• Bachelor’s degree preferred or equivalent combination of education and work experience.

Responsibilities

• Provide day-to-day administrative and operational support to Casualty brokers.
• Assist with renewal and marketing materials preparation and coordination.
• Maintain accurate client and account information across internal systems.
• Organize and maintain account documentation, files, and transaction records.
• Respond to broker requests and keep timelines and follow-ups on track.
• Support recordkeeping, compliance, and documentation requirements.
• Collaborate with brokerage, finance, and internal teams to resolve needs.

Skills

Insurance experience

Broker support

Organizational skills

Attention to detail

Communication skills

Team collaboration

Education

Bachelor’s degree or equivalent

Job description

RT Specialty, a division of Ryan Specialty, is a leading wholesale distributor of specialty insurance products and services. Our experienced brokers are specialized in property, casualty, professional lines, transportation and workers’ compensation, providing creative solutions to retail brokerage firms. We define ourselves through our superior execution on behalf of our clients, which has established us as a leader in the industry.

Position Summary

We’re looking for an experienced Broker Assistant to support a busy Casualty brokerage team in New York. This role is ideal for someone who enjoys being the person behind the scenes who keeps the brokerage process organized, responsive, and moving forward. The ideal candidate has 1-3+ years of experience supporting brokers or insurance professionals, preferably within a wholesale brokerage environment or casualty-focused book of business. This is a great long-term opportunity for someone who enjoys the brokerage support function and wants to continue building their expertise in that space. You’ll partner closely with brokers on renewals, marketing preparation, documentation, account maintenance, and day‑to‑day client and market support.

What You’ll Do

What will your job entail?

• Provide day-to-day administrative and operational support to Casualty brokers.
• Assist with the preparation and coordination of renewal and marketing materials, including documents, cover letters, and related correspondence.
• Maintain accurate and up-to-date client and account information across internal systems.
• Organize and maintain account documentation, files, and transaction records.
• Respond to broker requests and help keep timelines, documentation, and follow-ups on track.
• Support recordkeeping, compliance, and documentation requirements.
• Partner with brokerage, finance, and other internal teams to resolve account-related needs.
• Assist with general brokerage workflow and ad hoc requests as needed.

What We’re Looking For

• 1-3+ years of experience in an insurance brokerage, underwriting, or related insurance support role.
• Experience directly supporting brokers or a brokerage team strongly preferred.
• Wholesale insurance and/or Casualty experience preferred.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Detail-oriented with a high level of accuracy in documentation and data entry.
• Strong communication and customer service skills.
• Comfortable working in a fast-paced, team-oriented environment.
• Someone who genuinely enjoys a support-focused role and is interested in growing their expertise within brokerage operations.

Education

Bachelor’s degree preferred, or equivalent combination of education and relevant work experience.

Licenses & Certifications

Ability to obtain and maintain applicable state P&C and/or surplus lines licensing as required.

Equal Opportunity Employer

Ryan Specialty is an Equal Opportunity Employer.

We are committed to building and sustaining a diverse workforce throughout the organization.

Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions.

Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities.

This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

How We Support Our Teammates

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well‑being goals.

In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

The target hourly rate range for this position is $25.00 - $31.25 per hour.

The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands.

The pay range is subject to change and may be modified in the future.

Full‑time roles are eligible for bonuses and benefits.

For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.

Accommodation for Individuals with Disabilities

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law.

Please contact us to request an accommodation at [e-mail]

About Us

A multi-time winner of Newsweek’s Most Loved Workplaces and Insurance Business’s Top Insurance Employers, Ryan Specialty is home to some of the brightest talent in the insurance industry.

Join our team and help provide innovative solutions for insurance brokers, agents and carriers.

Agency Policy

Ryan Specialty, LLC and its affiliates (“Ryan Specialty”) do not accept unsolicited resumes or candidate profiles submitted by any staffing agencies, placement services or professional recruiters (“Agencies”), including any submissions made through our website or to email accounts of Ryan Specialty employees.

Agencies must be registered in Ryan Specialty’s agency portal and have a fully executed contract for service between Ryan Specialty and the Agency.

Agency fee agreements will only be valid if provided in such fully executed contract between Ryan Specialty and the Agency.

Any unsolicited resume or candidate profile received from an Agency without prior approval from Ryan Specialty’s HR department and in compliance with Ryan Specialty’s candidate submission process shall be considered unsolicited, gratuitous and property of Ryan Specialty for recruiting purposes and, as such, is not subject to payment of any Agency fees.