Brokerage Operations Associate

ntrs; Chicago (IL); On-site; USD 68,000 - 112,000; Full time

Job summary

Northern Trust in the United States is seeking a Brokerage Service professional to handle inbound calls and perform client account servicing tasks. You will process wires, transfers, and account openings while ensuring accuracy and regulatory compliance.

You will develop product knowledge across on-line tools and collaborate with operations to resolve issues, while identifying opportunities for service improvements and onboarding new partners.

Qualifications

• A College or University degree and/or relevant financial services industry work experience is required.
• FINRA Securities Industry Essentials Exam (SIE), Series 7 or 7TO and Series 66 registrations are required or willingness to acquire within a prescribed time.
• Excellent verbal and written communication skills are required.
• Security/investment industry knowledge is required.
• Analytical and problem solving skills are required.
• Technical skills / systems knowledge (e.g. Microsoft Office 365) is required.

Responsibilities

• Answers inbound calls to the Brokerage Service Group service center.
• Executes client account servicing activities as requested by client and partners within appropriate time frames, including but not limited to the processing of wires and fund transfers, cash movement, gift processing, preparing required documentation, opening and closing accounts, and researching of client issues.
• Develops a strong understanding of required steps involved with each request, communicating to operations teams as appropriate to obtain necessary information to properly execute the requested activity.
• Addresses the requirements of each activity in a timely fashion and in strict adherence with Northern Trust and Wealth Management Risk Management and NTSI Compliance policies and procedures, promptly escalating any issues and/or concerns to management.
• Develops a strong knowledge of the various business applications critical to client and account servicing, including on-line tools.
• Where appropriate, strives to identify service efficiency and delivery enhancements, as well as process improvements
• Assists with new partner onboarding.

Skills

Communication skills

Financial services knowledge

Analytical thinking

Microsoft Office 365

Education

Bachelor's degree

Tools

Online tools

Job description

Northern Trust in the United States is seeking a Brokerage Service professional to handle inbound calls and perform client account servicing tasks. You will process wires, transfers, and account openings while ensuring accuracy and regulatory compliance.

You will develop product knowledge across on-line tools and collaborate with operations to resolve issues, while identifying opportunities for service improvements and onboarding new partners.