Brokerage Clients Associate

US Tiger Securities, Inc.; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading brokerage firm in New York is seeking a Brokerage Clients Associate to focus on servicing both institutional and retail clients. This position involves developing strong client relationships, onboarding new accounts, and collaborating with teams for product optimization. The ideal candidate will possess strong communication and analytical skills, a client-centric approach, and the ability to stay updated with industry regulations and practices.

Benefits

401(k)

401(k) matching

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Vision insurance

Bonus opportunities

Qualifications

• Preferred candidates should have business-related degrees.
• Must obtain FINRA Series 7 & 63 within 60 days.
• Excellent proficiency in English; Mandarin or Cantonese is a plus.

Responsibilities

• Develop relationships with clients to understand their needs and challenges.
• Onboard new clients and process their requests.
• Provide assistance for client inquiries related to trading and accounts.

Skills

Verbal communication

Task management

Analytical skills

Organizational skills

Interpersonal skills

Critical thinking

Problem-solving

Proactivity

Detail-oriented

Client service oriented

Education

Business related majors

Tools

Microsoft Office

Job description

Direct message the job poster from US Tiger Securities, Inc.

Head of Brokerage/Client Services at US Tiger Securities Inc

Job Title: Brokerage Clients Associate

Department: Brokerage Services

Location: 437 Madison Ave, New York, NY 10022

Position Type: Full-time, Monday to Friday

ABOUT THE COMPANY:

US Tiger Securities (USTS) is a New York based full-service brokerage firm. USTS is dedicated to providing excellent and professional investment opportunities to both retail and institutional clients. USTS is the US subsidiary of NASDAQ listed firm, UP Fintech Holdings (TIGR).

Job Summary:

Brokerage Professional Client Associate will be reporting to the Brokerage Services & Product Department of USTS. This role will be focusing on servicing both institutional and retail clients regarding investment, trading, and assets movement. Additionally, this role will be interacting and collaborating with our product management team for product optimization and automation projects, acting as a key component for the analysis of end-users' experiences

Responsibilities:

· Develop strong relationships with clients and have a deep understanding of their business’s needs, challenges, and goals.

· Maintain existing client relationships through processing client requests, resolving client inquiries, and making sure key client information and documentation is up to date.

· Onboard new client accounts, which includes the collection of required documentation and client information.

· Follow through the entire inquiry process to a permanent resolution to ensure customer satisfaction.

· Prepare client experience feedback reports for ad hoc projects and product optimization.

· Provide professional assistance for clients’ onboarding, assets transfer, and securities trading related inquiries via phone, live chat, and email.

· Actively engage in available training and education programs to stay informed and up to date on policies, procedures, and risk awareness.

· Conduct in-depth research and analysis via phone and/or email for solutions to client inquiries that are unable to be resolved immediately.

· Both independently and as a team identify issues that affect clients' experience, and work on solving those issues.

· Perform periodic record keeping, reports filing, and other tasks as assigned.

Education Requirements:

· Business related majors are preferred.

Skills Requirements:

· Obtain FINRA Series 7 & Series 63 within 60 days after enrollment.

· Excellent verbal communication skills in English, as well as in Mandarin or Cantonese.

· Excellent task-management, analytical, and organizational skills.

· Good interpersonal skills

· Must be proactive, self-motivated, detail-oriented, and client service oriented.

· Must possess critical thinking and problem-solving skills.

· Ability to take ownership of client issues and follow up appropriately.

·Experience with Microsoft Office products (Excel, PowerPoint, Word).

Pay: $60,000.00 - $80,000.00 per year

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Compensation Package:

• Bonus opportunities

Language:

Ability to Commute:

• New York, NY 10022 (Preferred)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

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