Brokerage Agent, Imports

SmartRecruiters, Inc.; Laredo, Northern (TX, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Expeditors is seeking a Brokerage Agent to support its global logistics network from the Laredo, TX area. The role focuses on efficient customs brokerage, accurate documentation, and proactive carrier coordination to meet customer expectations.

Candidates should have a Bachelor’s in foreign trade or equivalentExperience, strong English/Spanish communication, and solid MS Office skills. The position emphasizes compliance, timely billing, and data-driven performance improvement.

Qualifications

• Bachelor's degree in foreign trade (preferred) or equivalent experience.
• Experience in US Customs Brokerage (preferred).
• Knowledge of customs clearance functions (preferred).
• Customer satisfaction oriented and professional demeanor.
• Strong interpersonal and written/oral communication skills.
• Develop and maintain professional client relationships.
• Time management and attention to detail.
• Proficient with MS Office applications.
• Fluency in English and Spanish.

Responsibilities

• Execute flawless operational performance and support customer service goals.
• Proactively monitor performance metrics and ensure KPI alignment.
• Communicate with carriers and stakeholders to coordinate shipments.
• Ensure accurate billing and up-to-date customer documentation.
• Maintain compliance with company policies and regulatory requirements.
• Escalate issues to supervisor when needed and drive problem resolution.

Skills

Customer service

Communication

Time management

Bilingual English/Spanish

Education

Bachelor's degree in foreign trade

Equivalent education/experience

Tools

Microsoft Office

Job description

As a Fortune 500 company, Expeditors employs more than 16,000 trained professionals in a worldwide network of over 329 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customize solutions and seamless, integrated information systems. Our services include the consolidation and forwarding or air or ocean freight. Customs brokerage, vendor consolidation, cargo insurance, time-define transportation. Order and risk management, warehousing. distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Job Description

Brokerage Agent executes flawless operational performance, productivity, by applying technical expertise and providing excellent customer service, supporting our Vision and Mission Statement, making our promise real to all our customers.

Proactively monitor the following key metrics to achieve the expected results:

• Operational Effectiveness
  • OPA Audit Result – Perform consistently at the highest level.
  • Timely Execution
    • DXR to LOG within 3 hours.
    • LOG to ENF (2 step) within 30 minutes.
    • LOG to ESP (1 step) within 1 hour.
    • INV within 24 hours of ESP/IBB.
    • ENF to ESP within 72 hours.
    • UCE to AME within 2 days.
    • AUE – Less than 5%.
    • ADD CVD applicable back up available 100% of the time.
    • AUE to AUA within 48 Hours. 95% compliance.
    • EDE to EDA within 5 days.
    • ESP no RLS follow up within 5-7 Days.
    • All CENSUS actioned within 72 hrs.
    • Trade Compliance - 100%.

General responsibilities:

• Exemplify and Teach Our Culture, Mission and Goals.
• Follow the 10 Critical Success Factor.
• Contribute to build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department.
• Timely completion of 52-hour trainings per year (4.33 per month) and required trainings.
• Own your self-development. Prepare, follow-up and execute on your personal development goals.

Key responsibilities:

• Comply with company controls, policies, procedures.
• Properly use all Expeditor systems and tools.
• Maintain highest compliance levels for all applicable Customers requirements.
• Understand and comply with the expectations on Customer SOP.
• Meet KPI Standards in accordance with the Company’s Procedures (OPS).
• Accurate and timely shipmen process, logged proper codes, trace types and events.
• Timely events on In-bond transactions.
• Proactively communication with carriers and interested parties.
• Contribute to operational effectiveness by complying with applicable District Excellence metrics.
• Complete accurate and timely billing of customers.
• Ensure that all customer’s legal documents are updated.
• Ensure that all emails are handled timely and professionally.
• Escalate issues to Lead, Supervisor or Operations Manager as needed.

Finance:

• Comply with all our policies, including the credit policy.
• All files processed timely and correctly billed.
• Constantly work on prevent monetary losses.

Security, Health and Safety:

• Immediately notify the Branch’s Health and Safety representative of any unsafe condition, incident or accident that could put employees at risk.

Qualifications

To be the most effective in this position we are looking for the following skills and experience:

• Education: Bachelor's degree in foreign trade. (Preferred or equivalent convention of education and experience).
• Experience in US Customs Brokerage, (Preferred).
• Hands-on knowledge of Customs clearance functions, (Preferred).
• Customer Satisfaction oriented.
• Good interpersonal and communication skills, ability to communicate written and oral.
• Develop and maintain a professional relationship with clients, service providers and employees.
• Time management and attention to detail oriented.
• Good computer skills, and ability to learn new programs and tools including knowledge of all Microsoft Office applications.
• English and Spanish fluency.

Additional Information

All your information will be kept confidential according to EEO guidelines.