Customs Brokerage Manager

Expeditors; Columbus (OH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Paid vacation

Health plan

Life insurance

Stock purchase plan

Training & development

Growth opportunities

Referral bonus

Job summary

Expeditors in Columbus, OH seeks a skilled Customs Broker to handle shipment classifications, licensing, and compliance. Join a global logistics leader with a focus on operational excellence and customer service.

You will collaborate with Trade Compliance and cross-functional teams, support retention efforts, and drive process improvements while ensuring accurate documentation and timely reports.

Qualifications

• Written and verbal communication skills.
• Listening skills.
• Leadership and team guidance.
• Emotional intelligence for stakeholder management.
• Adaptability to change and process improvements.
• Presentation skills for client interactions.
• Analytical thinking for compliance decisions.
• Problem solving in complex classifications.
• Strategic planning for global shipments.
• Proficiency in English.
• Knowledge of global logistics industry.
• 3–5 years of customs broker knowledge.
• Active Customs Brokers License.

Responsibilities

• Ensure all classification instructions for all shipments for all customers.
• Monitor duty deferment usage and levels.
• Monitor license/visa applications.
• Ensure all new business is transitioned correctly.
• Make 2 F2F calls per week – Retention/Sales.
• Maintain relationships with the Trade Compliance Manager and support trainings.
• Promote productivity tools and Expo customs workflows.
• Audit files in accordance to AEO.
• Follow up refunds with customs authorities.
• Manage customs system.
• Send client report requests through the available database.
• Provide content for customer reviews – duty/vat.
• Be open to implementing new system changes.
• Review and conduct staff appraisals and one-to-one meetings timely.
• Assist supervisor and key staff with goal setting and development.

Skills

Communication

Listening

Leadership

Emotional intelligence

Adaptability

Presentation

Analytical thinking

Problem solving

Strategic planning

English proficiency

Global logistics

Customs knowledge

Education

Customs Broker License

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

To further develop the Customs brokerage product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policy and procedures.

Tasks and Duties

• Ensure all classification instructions for all shipments for all customers.
• Monitor duty deferment usage and levels.
• Monitor license/visa applications.
• Ensure all new business is transitioned correctly.
• Make 2 F2F calls per week – Retention/Sales
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
• Promote productivity tools (e.g., using edoc, process management, customsware usage/Expo customs.
• Audit of files in accordance to AEO
• Follow up refunds with customs authorities.
• Management of customs system
• Send client report requests through the available database (expo request, expo reporting)
• Provide content for customer reviews – duty/vat,
• Be open to implementing new system changes and enhancements into your department.
• Review and conduct staff appraisals and one to one meeting timely in line with the 3+1 Initiative
• Assist supervisor and key staff with goal setting and monitoring development.

This section lists desired qualifications for the job and may be edited to the specific job role.

• Written and verbal communication skills
• Listening skills
• Leadership
• Emotional intelligence
• Leading change
• Adaptability
• Presentation skills
• Analytical thinking
• Problem solving
• Strategic Planning
• English language proficiency
• Global logistics industry knowledge
• 3-5 years of Customs Broker's specific knowledge
• Customs Brokers License

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus